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GreenCloud's Zero Tolerance for Child Pornography
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As someone else said, you probably need to host your own infrastructure entirely so that you don't have a middleman (your hosting provider) dealing with abuse reports (i.e. they are sent directly to you). Unless you're paying big money, the provider will likely see you as a bigger waste of time than you are profitable.
no but like having an abuse-report@ address displayed on the website would serve this exact same purpose where you skip the middle-man i.e. your hosting provider?
similar to catbox services, it's free data farming if you're a state-sponsored actor.
didn't letbox also used to have a provider that do this? advinsomething, and that dude that has IPv9 hosting
choose a provider that is tolerant or bulletproof. use case is of no importance to provider but abuse matters.
AI, hash blacklist, Cloudflare has an API for cp I think, stuff like that.
Yes
Are you reporting and taking action on the uploader too? If they are sharing CP images you have a duty to submit law enforcement cases, report it to their provider even if its a VPN, you need to be covering all this, if they are sharing this, fuck knows what they could be doing offline or planning.
You may think thats over the top, I talk from a victim of abuse myself, so reporting and having this turd locked up will stop innocent having a life sentence of mental torture
next time just choose the provider that ignore complain
like colocrossing
and you get to have a crypto miner for free
when the provider has to deal with the same crap again and again they get annoyed, and rightfully so, because time is money. and after 4 times they can be sure it would go on like that forever.
you will have to use an ip where you are the abuse contact yourself, and eventually accept that anonymous image hosting is maybe not a great idea anyhow.
Basically what you're saying here that you have a (partial) backup in your possession, either at another location or at home. So there is a good chance that you own child pornography. If the police comes by at your home, someone from your family opens and is explained that they're there to arrest you, search your premise, and why - how does that make you feel?
Now think of the provider GreenCloud. They have a responsibility towards all the customers of their company. I've seen raids of the police for less where all servers are taken offline for a search.
You've had 3 warnings and chances to fix things. And every time the same content was uploaded again. Then GreenCloud takes their responsibility towards the rest of their customers and shuts you down.
Also I think, looking at the TOS of GreenCloud, you were late after the first warning to start with backups, since GreenCloud states very well in their TOS that backups are the responsibility of the customer. It's a few lines above the strict policy of not allowing child pornography.
@wangyuidl
Sincerely, if we were to receive a valid report confirming that a user is hosting child sexual abuse material on our services, the user would receive the suspension notice after the affected service — along with any other associated services — is permanently deleted.
If that was the situation in your case, then yes, GreenCloud acted in line with what most responsible providers would do.
If you plan to run a project that allows users to upload content, it's absolutely essential to implement strict safeguards to prevent this kind of abuse. The responsibility to monitor and control user-generated content ultimately lies with the service owner.
Having a third-party scan in place is a good step, but it doesn't absolve you of responsibility. No automated system is perfect, especially when dealing with content as serious as CSAM. ( again, if that is the case )
It’s also worth pointing out: some only speak up after things go wrong. Did you ever reach out to your provider before to explain what you were running and ask how they would prefer to handle any potential incidents?
The relationship you have with your hosting provider is a two-way street. Why not open a ticket and clarify expectations from the start — instead of going ahead without alignment, getting caught, and then turning to the forum to “cry a river” after the fact?
These are tough situations, but transparency and communication before things escalate can make all the difference, most of the cases.
Edit:
Applying the logic "if it is not in TOS/AUP it is fine to do" might not work
Most providers don’t list every possible misuse or edge case in their terms. Let’s be honest: nobody wants to read a 300-page document just to host a VPS.
If you're doing something that could pose a legal or reputational risk (even unintentionally), it's on you to clarify it with your provider upfront. Relying solely on what's written in the AUP isn’t a guarantee of protection when things go wrong.
To be honest, for standard abuse reports, we typically forward them to clients for resolution, regardless of the administrative time required. However, this case is entirely different. You wouldn’t believe how meticulous we are when verifying abuse reports, especially given the gravity of certain issues. As a father of two daughters, I take a firm stance against child pornography—it’s absolutely unacceptable. Our support manager, who handles abuse report responses, is patient enough to give clients 4 opportunities to address the issue. If it were up to me, I’d terminate the account after the second or third report.
I 100% would terminate, delete, blacklist and fucking report to the police after a single infringement.
I have 0 tolerance for child or animal abuse of any kind.
You did the right thing, more than what I expect anyone here to do to be honest.
On principle, I disagree with @plumberg
Absolutely right!
0 tolerance for child/animal abuse at any kind.
I love BBQ.
Good title
Child porno? As a service provider you got to ensure nothing nasty shit as that gets uploaded. Cant blame Greencloud.
Everybody saying that it's so easy to remove every CSAM image before they get posted, and that deleting within 30 minutes for a library of 1.5M images isn't enough is being shortsighted. Even by banning file hashes, leveraging AI, and services like Cloudflare automatic CSAM scanning, it's impossible to be 100% accurate with 0 time to response.
When I ran a site with user generated content, people attempting to deplatform it would deliberately post illegal content, and even go so far as adding noise, cropping, placing it as an overlay on top of another image (fools AI), making it a single frame in a video, etc to bypass filters.
At one point, I had a system setup to send a notification to my phone with every new file uploaded with the thumbnail in the notification, and one of the buttons was a "delete and ban user" button. Unfortunately I sleep more than 30 minutes a day, so even this would get me suspended from Greencloud if I used them.
Of course, you can set every user uploaded file to be reviewed before being public, but that completely destroys the purpose of most sites where user generated content is to be shared and creates a massive burden on moderation.
For some perspective, a massive amount of CSAM is shared on Discord, Twitter, Facebook, Snapchat, etc and you can bet your ass it stays there for longer than 30 minutes. Take a look at Discords 2024 H1 transparency report: https://discord.com/safety-transparency-reports/2024-h1
So, despite being a large platform with funding and employees, it continues to this day to be plagued by CSAM. They cannot solve this problem completely, and it's not even their fault, because it's not a problem you can simply snap your fingers and "fix".
Somebody should make an image upload site with a rule "no uploading images of cats", implement whatever filters they want, and let LET users upload images to see how long it takes to post a recognisable image of a cat. I'd bet money that it would be easy to do so.
OP doesn't have a /right/ to get temporary access to take a backup though, that's on them.
I knew it
Take my money 💰, thanks for the strict rules. Storage deals please.
It's funny that captcha services designed to not be solvable by AI like Hcaptcha use "pick the image of the animal X" as a challenge. And it works, because AI is not a perfect solution to image detection.
And at the same time some people propose AI as a magic solution to stopping all CSAM by using image detection. You simply cannot automatically detect and instantly delete every instance of illegal content this way, it is a fantasy.
Many of you are clearly retarded.
Op you need to find a host who understands what image hosting is and the pains involved. GreenCloud didn't do anything wrong here, and I suspect they would have advised you to host elsewhere if you'd talked to them prepurchase.
Are you sure it's even worth the hassle? I wouldn't even run a public pastebin these days, people are vile.
yes I am, nothing wrong being retarded, confirmed.
I'm completly agree with you @fatchan same problem for us, we host lot of forums/image websites and meet same problem
This just give a big advantage to big platforms to have social media monopoly
I'm shocked you got even 1 warning - GreenCloud was nice to you.
Cloudflare CSAM is an option if you decide to try again.
Solution is to not host images in the first place. Best bet would be to host the images of your forum onto a third party, like IMGUR or IM.GE and upload images directly there. This way others will handle the scanning, allowing you to use a cheap low-end offer without loading provider's support in complaints.
You have had 4 chances, that is too many. If on another provider that is stricter, you will be permanently banned after the first 1 or 2 times.
Also, allowing uploading bad pictures of children is unforgivable, should be permanently banned on the first detection!
So, no pics of fetuses in the garbage can or do you set a threshold of > 9 months for "child abuse"?
what
just curious on what your definition of child abuse is. abortion clinics are child abuse centers to me. scalpel through a the heart of a six month old but those sick fucks are still called doctors.