New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Get Your 1,2,3,4,6,8GB NYC Ryzen KVM NVMe Deal Starting at $10.00/Year 1. 6GB & 8GB get 4 x Cores
This discussion has been closed.
Comments
Please PM or open a ticket with this detail referenced so it can be looked at further. Thank you for your patience.
Yes in NYC we have had two maintenance windows that were performed by the provider one for power and one for their switches. The first had a notification posted in the client area for those on Ryzen plans. I am sorry for the impact caused.
I believe this was addressed and had to do with resize2fs command that you were asked to perform. In some cases this applies to Ubuntu installations. It is not that we took your disk space away.
LA was offline at the time of this due to a hardware failure and we had a few issues getting a replacement and the DC did not have spares to provide. A set of these that were used in LA and Dallas have failed.
The LA environment has had some issues and we are committed to fixing them and providing some stability. In instances where there is no outage, the connectivity has been problematic despite many upgrades due to the demand and hardware failure. While it is customary for members on LET to feel scammed or believe that a lack of response means that their funds have been used inappropriate, I can assure you that the intent is to provide a good service and in these cases we are learning from the mistakes and trying to improve. We would certainly love to retain the business of anyone of our customers affected and gain new business while we work to fix the problems that arise.
I think the comparison to C1V is inappropriate. Its no insult to them but we are not in the same position as them. We have had some issues which we take ownership for but nothing we are doing is basement quality and for the years that service was provided to many no reviews were provided of those interactions until a series of problems came up.
The SolusVM master was moved to a different location. A notice was posted in the client area regarding the details.
Can you PM me with any information about the browser you may have been using? Many members who had this experience use the Brave browser which we updated our interface to support.
We can certainly work with you to resolve all of this if still interested. We are sorry for the impact caused. It is planned to upgrade the LA environment completely to new hardware
Yes, it is inadequate. Let me tell you why: after payment, C1V invoked various technical reasons and later started the service. At the moment when I paid you the one-year advance, the service I received had issues and you were not responding. Meanwhile, the service from C1V was functioning. If you follow the discussions about C1V, you will see that they responded to the posts, even if they did not respond in a way that many of us would have appreciated, but they did respond. And you, you show up after two weeks saying there were problems. Am I to understand that you noticed the problems after returning from vacation? It was normal to have someone responding to tickets. If you do not communicate with the customer, I do not understand why you are in business.
I do not expect responses to be fair because your trying to make a point that even here I do not agree with. We have had problems before and in each we own it and have made improvements. This is not a pattern where we go missing or not respond to customers but you would portray it to be so. There are customers who we responded to and PM'd and still posted as if they didn't get a under 30 minute response time on first reply but that's business and the offering is done and all critiques are welcome.
This may not be necessary anymore. The server was up the entire time, and it seems that just the network had some relatively frequent difficulties at some point. However, there have been no issues lately - the last 18 days have been calm.
I will contact you via ticket if this becomes problematic again, but for now, everything seems okay.
@hostthebest please check the ticket #941454, can't access the NYC Ryzen VPS.
@hostthebest New order: 7737 has been offline for several hours.
A new order has been open for over 24 hours and is still unavailable
May I ask you whether you have run away, if you have not run away, please deal with the 7737 order as soon as possible, from the order to the completion of the payment to now, I have never experienced the service I purchased, opened three work orders for a few days are no one answered, online customer service has had a communication, but until now there is no solution to the problem that can not be used, and there is no follow-up progress and other information to inform me, if you can't deal with it, then I hope you can carry out refund processing, I really can't wait for your service, Because it's been 3 days since I bought it, and I haven't solved this problem, and I can't even see customer service
Actually,he canceled my machine without any refund.
Why cancel your machine? Can you elaborate on it so that other users are not fooled?
The whmcs panel showed earlier that all their services were offline, and so far there has been no cancellation announcement, so I don't know how long it will take for everything to go back to business as usual.
is the Utah host node at WEBNX ever going to come back online? Is all my data lost?
I have the same question: What's the status of the Utah node? @hostthebest
Mine is the Los Angeles node not Utah and Dallas, but since it was opened, I have not been able to connect to VPS once, and no one has responded to the service ticket created
Orders placed more than one month ago are neither refundable nor activated.
Are hostthebest kid me or out of business？
is the offer still available? I placed order and its not yet activated.
If the PP payment is made hurry up to get a refund.
And how do you explain that the service was canceled by me, and you know this from the discussions on PayPal and through the ticket, but you didn't give me my money back? So be aware that I will also request a refund through the bank, and I will wait another 2 months to get my money back. But if I don't receive my money, know that we are going to have big problems!!!!!!!!
Listen carefully to what I'm saying, I see that the admins here are not taking action. You come in, pay 100 euros, sell your crap, and scam people. Know that I have forgiven a few, but I promise I will get you off the market! I came as an honest and good-faith person, bought your crap, paid you in advance, and you, being very rude, responded after 2 weeks, surprised that I opened a dispute to get my money back. Aren't you ashamed? Are you really the one who has arguments?
Try to get your money back as soon as possible. They respond after two weeks, during which time they use your money, and then they act smart, arguing that their service is good and the customer is stupid
They finally deadpooled?
Also, their "last" NYC location seems to have been down since yesterday. The webpage is barely reachable or on the moments completely unreachable.
I'm sorry for you!
No need to, but thanks
That one was idler :P