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well that is very hard to understand sorry, OP cancelled a 699$ order only because of ip,
what do you think we still can't judge by ip?
But AdvinServers explicitly didn't want to satisfy the client's demand. His refund policy normally wouldn't even allow a refund for these services but despite this he gave a partial refund.
No it's not. Again it's a problem for the client, not for the provider. It's the client's problem that he needs a service that geolocates to Germany. It's not your fault that the client purchased a service that did not advertise to have that feature. The client was the one that made the mistake of not making clear what they wanted, not the provider.
As an end user, it cannot be my fault for not knowing that I will use the ip address of a different country when I buy a server in Germany. As a result, I rent a physical server from the country of the ip I want by paying money. It is really not difficult for you to understand and empathize. I still find it strange that this is treated as normal.
Yeah, the server IP should definitely be located where the server is located, I remember ordering a Poland VPS from OVH and the IP was in France and I was offered a free one-time change or full refund. But then again if you're ordering the cheapest possible service (I'm guessing you're getting one of those genoa epyc servers that would cost $1.5k+ anywhere reputable) you shouldn't expect perfect service. Advin is also the only provider where I experienced full data loss so I can't recommend them.
Reading the thread, it is unfortunate that Alvin does not have any Germany IP available on hand. I did say is a half half fault, I mean, it is dedicated server so there will be some expectations. Aka, it isn't a cheap VM. You pay peanuts, you get monkeys. OP obviously not paying peanut thus his frustration is understandable. Client too must do their due diligent, it is important to verify the product you are purchasing.
To elaborate why I say half half is because Alvin is not a big provider like Google or Amazon or Azure. Big cloud providers guarantee business level service. So, getting from smaller providers and likely at fraction of the big cloud price, likely gonna encounter problem if you don't do your own checklist.
Again you haven't defined what a "German" IP address is to Advin before you bought the server.
I'll return to this analogy. Let's say you wanted to stream US Netflix on your server. You buy a US server, and then you realize that Netflix has blocked the IP address. The provider never sold you a server for streaming Netflix and made no promises that it could stream Netflix. It's not the provider's fault that it doesn't work for your use case. Pretty simple and clear. This is literally exactly the same as your situation, except rather than streaming Netflix you're trying to visit a German website.
Let's look at it from another perspective as well -- let's say I own the company "GeoIPServices Inc". I provide my customers with databases of IP geolocation. Let's say in my database I say that the IP range 10.0.0.0/24 is geolocated to Germany. In other words, from my perspective 10.0.0.0 is a German IP! Does that make 10.0.0.0 a German IP?
Your definition of a "German" IP address is not the same as my definition of a German IP address because we source our data from different places. When Advin sold you that server, from his perspective, the IP addresses were German IP addresses. It's not his fault that your definition is different than his. It's your fault for not telling him what your definition is!
You keep repeating the same things, you can move on.
Yes well you seem to refuse to admit that this is your fault, maybe you should move on too.
The problem primarily came up since the location itself was new, the IPs are rented, and Maxmind doesn’t listen to our Geofeed, so we didn’t really have any subnets geolocated to Frankfurt by Maxmind that could be setup immediately
Sorry to hear about your past experiences. We’ve invested a ton of money in our own hardware across almost all of our cloud regions, including only enterprise NVMe and hardware. So far, we haven’t had a single disk failure with our new setups, and we both take backups and typically use RAID10 to resist multi-disk failures.
A lot of past troubles were back when we were renting hardware, a lot of rented dedicated servers use consumer NVMe which have high failure rates among other problems. I hope that you can consider us again in the future.
Advin is kind. But also Most providers don't give you an IP that does not match the server location and usually they will accept to do an IP swap for free if things go wrong and this will usually fix it.
I don't see anyone particularly in the wrong here.
But you should bear in mind, that when someone posts asking for a very specific location, then they really want this location (obviously with an IP that properly identifies there).
The customer might have thought smarter and requested a test IP.
Advin could have checked the IP for this specific custom request to make sure it is detected as German since he committed to fulfill a request for a "German" server.
But the thing is, it is just about expectations here, things can be a bit meh with low-end providers (and even with High end ones!), one (or a few) man/men running a company, not so easy to do everything perfectly beyond expectations, they won't necessarily double-check their IPs are identified properly before selling! Especially when offering services for lower prices than others.
On the other side, the guy sees this as a server for which he paid hard-earned cash, still money is money, even if he got it much cheaper than other similar offers from High end providers. The provider promised a "German" server, but he didn't get a server that is properly detected in "Germany" for his use case.
And it seems they both didn't try to work it out (advin could offer an IP swap? Can they request the DB to be fixed? can the customer find a VPS/VPN with generous traffic allowance until the geoDB updates properly...)
Advin didn't lie, the customer didn't double-check test IPs.
No one did anything particularly wrong, but things simply didn't work out between them because the internet is a bitch, and things can go wrong even when it is nobody's fault.
If you must really find someone to blame, it is the person running the geoIP DB, or the site admin for banning foreign IPs, or for choosing to ban foreign IPs with Cloudflare and an out-of-date geoIP DB...
I have a habit of ordering a small VPS, or a cheap server when trying new providers/locations to test the network before committing to a more expensive server and migrating stuff.