Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!


I am having a dispute with Advinservers.
New on LowEndTalk? Please Register and read our Community Rules.

All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.

I am having a dispute with Advinservers.

safakbsafakb Member

I started a thread on Lowendtalk, and a user named @Advin offered to provide me with a physical server located in Germany. After some discussions, I paid $699 for the service. However, the server IP addresses appear to be from the Netherlands, and we cannot use these IP addresses because Cloudflare blocks Netherlands IPs on the site we need to access. When we informed the company about the situation, they first promised to refund half of the amount and later agreed to refund $500.

I am asking you, is this ethical? I am receiving an incomplete refund for a server that I cannot use and for a problem that is not even my fault.

I am looking forward to your valuable opinions.

«13456

Comments

  • lirrrlirrr Member

    got my popcorn ready!

  • tentortentor Member, Host Rep

    @safakb said: the server IP addresses appear to be from the Netherlands, and we cannot use these IP addresses because Cloudflare blocks Netherlands IPs on the site we need to access

    You have ordered server, not a proxy. No one is able to guarantee you that specific IP is not blocked somewhere or is has country detected correctly.

  • safakbsafakb Member

    @tentor said:

    @safakb said: the server IP addresses appear to be from the Netherlands, and we cannot use these IP addresses because Cloudflare blocks Netherlands IPs on the site we need to access

    You have ordered server, not a proxy. No one is able to guarantee you that specific IP is not blocked somewhere or is has country detected correctly.

    Have you witnessed someone ordering a server in Germany via Hetzner and getting a netherland ip address? If I bought it in Germany, I expect the ip addresses to be in Germany.

    Thanked by 2LiquiDuck Talistech
  • tentortentor Member, Host Rep

    @safakb said: Have you witnessed someone ordering a server in Germany via Hetzner and getting a netherland ip address?

    Please provide evidence that proves the server is located in Netherlands physically. Otherwise, your claim is pointless - if you need an IP address with a specific country order appropriate service - like proxy.

    Your claim against Advin is not legitimate because there are no issues with the server itself.

  • safakbsafakb Member

    @tentor said:

    @safakb said: Have you witnessed someone ordering a server in Germany via Hetzner and getting a netherland ip address?

    Please provide evidence that proves the server is located in Netherlands physically. Otherwise, your claim is pointless - if you need an IP address with a specific country order appropriate service - like proxy.

    Your claim against Advin is not legitimate because there are no issues with the server itself.

    Check this :

  • tentortentor Member, Host Rep

    @safakb said:

    How about checking this first: https://docs.advinservers.com/policies/refund ?

    The following does not qualify for refunds or returns:
    Dedicated Servers Any Does not qualify

    You should thank Advin for a partial refund.

  • FatGrizzlyFatGrizzly Member, Host Rep

    wild guess,

    Advin rented the subnet from IPXO/similar service, just announced it, and all ipdb's are yet to publish the new geofeed.

    Thanked by 1adly
  • safakbsafakb Member

    @tentor said:

    @safakb said:

    How about checking this first: https://docs.advinservers.com/policies/refund ?

    The following does not qualify for refunds or returns:
    Dedicated Servers Any Does not qualify

    You should thank Advin for a partial refund.

    You're looking at the issue completely one-sidedly. There is a promise that is not kept. You wouldn't buy a server located in Africa and expect an IP address located in Italy, right? That's exactly the problem. I'm buying a Germany server because I want a German IP address, otherwise I would go and buy a physical server from the Netherlands.

  • safakbsafakb Member

    @FatGrizzly said:
    wild guess,

    Advin rented the subnet from IPXO/similar service, just announced it, and all ipdb's are yet to publish the new geofeed.

    But this shouldn't be my problem, after all, the service is of no use to me in its current state.

  • FatGrizzlyFatGrizzly Member, Host Rep

    @safakb said:

    @FatGrizzly said:
    wild guess,

    Advin rented the subnet from IPXO/similar service, just announced it, and all ipdb's are yet to publish the new geofeed.

    But this shouldn't be my problem, after all, the service is of no use to me in its current state.

    Not a provider's problem either buddy.

    More like the IPDB operator's problem.

    Thanked by 2BasToTheMax Pixels
  • tentortentor Member, Host Rep

    @safakb said: There is a promise that is not kept.

    Share screenshot of your agreement then.

  • zGatozGato Member
    edited May 26

    I mean, you could've asked Advin (or did it yourself) to send a correction to Maxmind, wait a few days until Cloudflare updates their records and that's it.

  • AdvinAdvin Member, Patron Provider
    edited May 26

    We delivered the service as per specifications within the specified timeline in the correct location, in Nuremberg, DE. If the client had outlined an expectation for IP addresses to geolocate to Germany, then that is something we could have discussed.

    It's not within our traditional policies to offer a refund, but we offered one anyway. The reason for the partial (and not full) offer for a refund is that this was more of a custom configuration, which required remote hands work and support, especially because the timeline was expedited (generally our deployment times are 1-2 weeks, this one was 1-2 days). Combine this with payment fees, and that's where the number comes from.

  • FatGrizzlyFatGrizzly Member, Host Rep

    @zGato said:
    I mean, you could've asked Advin (or do it yourself) to send a correction to Maxmind, wait a few days until Cloudflare updates their records and that's it.

    I bet you Advin did send the correction beforehand, ipdb operators are slow when it comes to keeping their records updated with the geofeed.

  • zGatozGato Member

    @FatGrizzly said:

    @zGato said:
    I mean, you could've asked Advin (or do it yourself) to send a correction to Maxmind, wait a few days until Cloudflare updates their records and that's it.

    I bet you Advin did send the correction beforehand, ipdb operators are slow when it comes to keeping their records updated with the geofeed.

    Maxmind takes only a few days, while "Cloudflare automatically updates its IP geolocation database using MaxMind and other data sources, typically twice a week."

  • ErisaErisa Member

    @safakb said:

    @FatGrizzly said:
    wild guess,

    Advin rented the subnet from IPXO/similar service, just announced it, and all ipdb's are yet to publish the new geofeed.

    But this shouldn't be my problem, after all, the service is of no use to me in its current state.

    The service being of no use to you is precisely your problem.

    If the IP geolocation was a dealbreaker that specifically should have been agreed before sale. When making the sale you're agreeing to the terms of the provider, which state what is and isn't appropriate for a refund.

    That's not to say this situation doesn't suck, because it does! But I'm not sure what else you expect in this scenario.

    Thanked by 1yoursunny
  • safakbsafakb Member

    @tentor said:

    @safakb said: There is a promise that is not kept.

    Share screenshot of your agreement then.

    https://ibb.co/m9S82rW
    https://ibb.co/n12kRj1
    https://ibb.co/PmWvS70
    https://ibb.co/nBFX8bz

  • safakbsafakb Member

    @Advin said:
    We delivered the service as per specifications within the specified timeline in the correct location, in Nuremberg, DE. If the client had outlined an expectation for IP addresses to geolocate to Germany, then that is something we could have

    It's not within our traditional policies to offer a refund, but we offered one anyway. The reason for the partial (and not full) offer for a refund is that this was more of a custom configuration, which required remote hands work and support, especially because the timeline was expedited (generally our deployment times are 1-2 weeks, this one was 1-2 days). Combine this with payment fees, and that's where the number comes from.

    https://ibb.co/n12kRj1 You can look at this image if you want, or I have already emphasized that it is important to have Germany on the relevant ticket.

  • safakbsafakb Member

    @Erisa said:

    @safakb said:

    @FatGrizzly said:
    wild guess,

    Advin rented the subnet from IPXO/similar service, just announced it, and all ipdb's are yet to publish the new geofeed.

    But this shouldn't be my problem, after all, the service is of no use to me in its current state.

    The service being of no use to you is precisely your problem.

    If the IP geolocation was a dealbreaker that specifically should have been agreed before sale. When making the sale you're agreeing to the terms of the provider, which state what is and isn't appropriate for a refund.

    That's not to say this situation doesn't suck, because it does! But I'm not sure what else you expect in this scenario.

    Before receiving the service, I said that it was important that it was Germany, frankly, I think you are looking at it one-sidedly.

  • tentortentor Member, Host Rep

    @safakb said:

    @tentor said:

    @safakb said: There is a promise that is not kept.

    Share screenshot of your agreement then.

    https://ibb.co/m9S82rW
    https://ibb.co/n12kRj1
    https://ibb.co/PmWvS70
    https://ibb.co/nBFX8bz

    I can't see any agreement regarding detecting IP address as one from Germany. You only mention that you need physical location Germany - it can be verified using network benchmarks and it influences latency. Geolocation by services is a different thing.

    Thanked by 2Erisa yoursunny
  • Like @tentor said, you should be thanking @Advin . You failed in doing your due diligence before making the purchase and luckily for you, you had someone generous like Advin or you'd have a $699 idler for a month.

  • safakbsafakb Member

    @zGato said:
    I mean, you could've asked Advin (or did it yourself) to send a correction to Maxmind, wait a few days until Cloudflare updates their records and that's it.

    I wrote to them to get it fixed, but they said they couldn't do it, and even if they could, it would take months. I sought service from this forum because I needed a server urgently.

  • safakbsafakb Member

    @tentor said:

    @safakb said:

    @tentor said:

    @safakb said: There is a promise that is not kept.

    Share screenshot of your agreement then.

    https://ibb.co/m9S82rW
    https://ibb.co/n12kRj1
    https://ibb.co/PmWvS70
    https://ibb.co/nBFX8bz

    I can't see any agreement regarding detecting IP address as one from Germany. You only mention that you need physical location Germany - it can be verified using network benchmarks and it influences latency. Geolocation by services is a different thing.

    You are right, I think you would write this even if a server located in Germany but with an African IP address came!

  • tentortentor Member, Host Rep

    @Petey_Long said: you'd have a $699 idler for a month.

    @safakb still would have a beefy server suitable for their task. The only thing they would need to change are IP addresses used.

  • emghemgh Member

    a bruh moment

  • emghemgh Member

    also get a damn vpn what's the issue

  • safakbsafakb Member

    @tentor said:

    @Petey_Long said: you'd have a $699 idler for a month.

    @safakb still would have a beefy server suitable for their task. The only thing they would need to change are IP addresses used.

    This was my first request, but I was told it would take a long time. And that doesn't suit me.

  • FatGrizzlyFatGrizzly Member, Host Rep

    during the chat,

    Test ip was mentioned.

    Looks like your issue buddy.

  • ErisaErisa Member
    edited May 26

    @tentor said:

    @Petey_Long said: you'd have a $699 idler for a month.

    @safakb still would have a beefy server suitable for their task. The only thing they would need to change are IP addresses used.

    Which can be fixed with a vpn (either commercial vpn or a small vps acting as one) - it's not always necessary to have something physically located in the place you need the geoip from.

    Thanked by 1tentor
  • dataforestdataforest Member, Patron Provider

    I don't know where these insinuations always come from that a Geo-IP database always shows the correct location of the server - the two have nothing to do with each other. We have purchased several IP networks in the last 12 months and not all Geo-IP databases are correct to this day, despite us contacting them. You can buy and/or rent your own subnet (I'll be happy to give you a tip) with a German location, if this is a must-have.

Sign In or Register to comment.