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★ VirMach ★ RYZEN ★ NVMe ★★ $8.88/YR- 384MB ★★ $21.85/YR- 2.5GB ★ Instant ★ Japan Pre-order ★ & More

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Comments

  • CrabCrab Member

    @xpreboun said:
    Hey @FrankZ, are your ATL, GA Ryzen VM online? Mine is offline (timeout) since early July 29th... Panel also timed out, VNC as well.

    Same here.

  • FrankZFrankZ Barred
    edited July 2022

    @xpreboun said:
    Hey @FrankZ, are your ATL, GA Ryzen VM online? Mine is offline (timeout) since early July 29th... Panel also timed out, VNC as well.

    Yes, I have experienced reduced total network throughput regarding my VM on ATL-Z007 for ~ 27 hours. :wink:
    I also am seeing reduced total network throughput regarding my VM on BuyVM's LEGACY-09.LV for the last ~ 7 hours, so VirMach is in good company today. :sunglasses:

  • Same

  • @PhantomPain said:
    @VirMach My server has been offline for weeks and the reinstall button not works. I created a ticket 2 weeks ago but no response yet. I have pm you ticket number. Could you please check pm and have a look on my ticket? Thanks.

    same

  • @ianirban said:
    @All... Can you guys guide me a bit please ?

    I have no access to my CPanel and autologin does not work from VirMach client area. Also PhpMyAdmin does not work either from client area. I dont have any VM rather its a cpanel hosting.

    I want to move my website from VirMach Cpanel hosting to a different hosting and it was a wordpress site. Though I have backup of my files but I dont have the backup of my MySQL DB.

    Its been more 2 weeks now and service is down(or according to VirMach its not offline or outage rather something else).

    VirMach is loaded with tickets so cannot expect them to fix something soon.

    So, 'wait' is the only option until they fix everything ? Its so frustrating. Only mistake I have done is not taking a timely backup and hence paying the price.

    Is there any paid/premium service from VirMach ? If yes whats the procedure and cost to avail ?

    @ianirban said:

    @VirMach said:

    @ianirban said:

    @ianirban said:
    @VirMach please fix my issue. Ticket #298610 . Its been more than one week my website is down and no body does anything.

    @VirMach I dont know whats going on but creating a priority ticket also does not help. Seems like no body is looking into. I failed to understand what could more priority than a service is offline. I am feeling helpless now as I am worried about my website and want to have a backup and move my website ASAP. I know this is not a forum to discuss this but I dont find any other means to contact you.

    Apologies to all.

    You made the ticket and ignored the one piece of information requested in a pop-up window before creating the ticket. Also you're using the node outage button, that one is only meant to communicate potential node-wide outages.

    You've had the priority ticket open for a day. Let's assume it had the correct title and wasn't just ignored and probably closed without a response (we warn you of this happening on the pop-up message you ignored.) Then you still need to understand we're in a situation where thousands of requests exist so the priority ticket queue is not currently under 24 hours resolution time. We'd love for the queue to be easily identifiable and not used to incorrectly report services as "offline" when they are not offline, but realistically it's not possible, and the answer to your question is that what's more priority than a service offline is an actual service offline.

    Yours isn't actually offline, so it goes into the "incorrectly report" category I mentioned above.

    We sent out emails about your webhosting. Check your spam folder. Then look into pointing your domain to the details listed on cPanel. There was an unrelated issue I noticed regarding cPanel login which I've resolved for you already. If you actually identify another issue, definitely close your ticket and make one where you describe the issue with more detail if you want the fastest resolution and definitely don't come here to paste your ticket number.

    Let me tell you chronology of incidents from my perspective.

    1. Got alert that website is down from two different monitoring system.

    2. I tried to login to my Cpanel but the url appeared to be offline (I had it on bookmarked).

    3. I waited for a day atleast or more as I don't remember correctly before doing anything. In the meanwhile I tried to access the CPanel URL multiple times and it was offline(till 1 hour ago I was able to auto login from client area).

    4. I raised a normal ticket (#788809) but didn't get any response for a long and I was not aware of any such issues as I was not browsing Low End Talk frequently. I tried to see your existing outages but I admit I didn't understand if my shared1 was in that list because last time you specifically mentioned about shared1 few months ago when an outage took place. I was expecting that.

    5. Last of all which is most important I didn't receive any emails at all not even in spam which could have avoided many things. Not a single email. If your time permits I can volunteer to troubleshoot this issue. I am using Yahoo as my email provider just FYI.

    6. All I can feel now is I need to be little self aware, proactive and I need do some prior R&D to understand the outage better and refraining myself to create "unnecessary" tickets. But I don't know if it's because of the price I am paying for my service or not your support system always disappoints me and if you look at my ticket creation history I do minimal logging.

    7. Though I can access Cpanel from Client area just now but I haven't received any details in email. Hence till this time I dont know if it's outage or configuration issue from my perspective as I couldn't access the bookmarked cpanel URL or from client area Cpanel auto login. Few mins ago I have checked MySQL was not also working but I don't know if I need to read some documentation or not to find out if that's an issue.

    u said it all

  • @FrankZ said:

    @xpreboun said:
    Hey @FrankZ, are your ATL, GA Ryzen VM online? Mine is offline (timeout) since early July 29th... Panel also timed out, VNC as well.

    Yes, I have experienced reduced total network throughput regarding my VM on ATL-Z007 for ~ 27 hours. :wink:
    I also am seeing reduced total network throughput regarding my VM on BuyVM's LEGACY-09.LV for the last ~ 7 hours, so VirMach is in good company today. :sunglasses:

    well said.

  • FrankZFrankZ Barred


    *Originally posted by VirMach. Re-posted as tongue in cheek to recent comments.

  • FrankZFrankZ Barred

    ATL-Z007 and NYCB036 are back up now.

  • reb0rnreb0rn Member
    edited July 2022

    My DNZ002 still going down 1-2x a day, even after boot rsync shut it down after 2-3min
    virmach7

    The CPU spike to 20% when its being booted and rsynced as it need to be booted 2x times

  • VirMachVirMach Member, Patron Provider

    @FrankZ said:

    @VirMach said: Technically not even a network outage, overloading issue which reduced total network throughput drastically.

    I like the phrase and will use it in the future.
    Reduced Total Network Throughput

    But you know what Carlin would say...

    Haha yeah, I wasn't trying to make it sound better just being needlessly technical. If anything it's actually worse because not only was the network basically unusable to the point where ping monitors though it's offline but also other processes probably froze up too during that time and I still have to figure out what happened specifically.

  • VirMachVirMach Member, Patron Provider

    @PhantomPain said:
    @VirMach My server has been offline for weeks and the reinstall button not works. I created a ticket 2 weeks ago but no response yet. I have pm you ticket number. Could you please check pm and have a look on my ticket? Thanks.

    Your issue is already being tracked and ticket is not necessary for it. This is part of the <0.6% still facing problems that require specific resyncs.

  • VirMachVirMach Member, Patron Provider

    @ianirban said:
    @All... Can you guys guide me a bit please ?

    I have no access to my CPanel and autologin does not work from VirMach client area. Also PhpMyAdmin does not work either from client area. I dont have any VM rather its a cpanel hosting.

    I want to move my website from VirMach Cpanel hosting to a different hosting and it was a wordpress site. Though I have backup of my files but I dont have the backup of my MySQL DB.

    Its been more 2 weeks now and service is down(or according to VirMach its not offline or outage rather something else).

    VirMach is loaded with tickets so cannot expect them to fix something soon.

    So, 'wait' is the only option until they fix everything ? Its so frustrating. Only mistake I have done is not taking a timely backup and hence paying the price.

    Is there any paid/premium service from VirMach ? If yes whats the procedure and cost to avail ?

    I didn't read your comment but I'm just letting you know, something else just recently went wrong with the server over the last 8 hours and I'm looking into it and probably creating a network issue for it. I've been working on bringing other nodes up for the last several hours so I wasn't able to get to this one yet.

    But this is independent from all the previous issues and it was confirmed functional otherwise last we spoke.

    Thanked by 1FrankZ
  • VirMachVirMach Member, Patron Provider
    edited July 2022

    @FrankZ said:

    @xpreboun said:
    Hey @FrankZ, are your ATL, GA Ryzen VM online? Mine is offline (timeout) since early July 29th... Panel also timed out, VNC as well.

    Yes, I have experienced reduced total network throughput regarding my VM on ATL-Z007 for ~ 27 hours. :wink:
    I also am seeing reduced total network throughput regarding my VM on BuyVM's LEGACY-09.LV for the last ~ 7 hours, so VirMach is in good company today. :sunglasses:

    ATLZ007 was actually fully down. Well technically not really, it was up, it was just booted back up into the BIOS or something like that after a crash. Still investigating (edit: but it is fixed for now.)

    Thanked by 2FrankZ Crab
  • VirMachVirMach Member, Patron Provider
    edited July 2022

    @reb0rn said:
    My DNZ002 still going down 1-2x a day, even after boot rsync shut it down after 2-3min
    virmach7

    The CPU spike to 20% when its being booted and rsynced as it need to be booted 2x times

    Uptime on our end 46 days. It has to most likely be isolated to your VM or perhaps the disk you ended up on or something to that level. I also don't see CPU spikes on my end, nor would a CPU spike when booting be abnormal.

    My guess is your OS is crashing, you'd have to check logs.

    By the way this node is highly underutilized as well. No one really wants Denver, it's at 19% CPU usage for last several days, steady. Low load average. It's possible the networking is bad but that has nothing to do with the server.

  • @VirMach said:

    @ianirban said:
    @All... Can you guys guide me a bit please ?

    I have no access to my CPanel and autologin does not work from VirMach client area. Also PhpMyAdmin does not work either from client area. I dont have any VM rather its a cpanel hosting.

    I want to move my website from VirMach Cpanel hosting to a different hosting and it was a wordpress site. Though I have backup of my files but I dont have the backup of my MySQL DB.

    Its been more 2 weeks now and service is down(or according to VirMach its not offline or outage rather something else).

    VirMach is loaded with tickets so cannot expect them to fix something soon.

    So, 'wait' is the only option until they fix everything ? Its so frustrating. Only mistake I have done is not taking a timely backup and hence paying the price.

    Is there any paid/premium service from VirMach ? If yes whats the procedure and cost to avail ?

    I didn't read your comment but I'm just letting you know, something else just recently went wrong with the server over the last 8 hours and I'm looking into it and probably creating a network issue for it. I've been working on bringing other nodes up for the last several hours so I wasn't able to get to this one yet.

    But this is independent from all the previous issues and it was confirmed functional otherwise last we spoke.

    Yesterday autologin from Client Area to Cpanel worked for some time (may be an hour or less). I was able to take a backup of my files. But MySQL DB/PhpAdmin didnt work.

    Just now I have checked and nothing is working. It says the old thing i.e. "Action Failed Unable to auto-login. Please contact support."

  • coldcold Member

    @PhantomPain said:
    @VirMach My server has been offline for weeks and the reinstall button not works. I created a ticket 2 weeks ago but no response yet. I have pm you ticket number. Could you please check pm and have a look on my ticket? Thanks.

    what part of he doesnt care don't u get ? IT WILL BE UP WHEN HE WILL CARE TO FIX THEM.. and the downtime will be added to VPS so u wont have to pay for the downtime, he has better things to do, to chat here with us

  • totototototo Member

    On the BF-Special-2020, does anyone see Ryzen Migrate button? The last time it was shown, but this time it is not. (It is shown on Ryzen Special 384 and KVM-Special-512)
    However, I am not in a hurry to need it, just asking.

  • @VirMach and what is the ETA for fixing logging in CPanel issue?? You explain much technical without mentioning any thing about service level. It's called (service)

  • VirMachVirMach Member, Patron Provider

    @FrankZ I don't know if you remember our discussion a long time ago regarding RAID10 and my concerns regarding using the only "HW" RAID10 we found at the time that was viable, but I'm so glad we didn't go this route. Out of all maybe half a dozen of them out there in the datacenter, I haven't been able to get a few of them to consistently detect the disks or build arrays and the single one I was able to get up and test was the one that just went down, graphs looks like at least one disk dropped out the array and caused it to crash the server entirely.

    Still just preparing to look into it but boy am I not excited.

    Thanked by 1FrankZ
  • VirMachVirMach Member, Patron Provider

    @ashadib said:
    @VirMach and what is the ETA for fixing logging in CPanel issue?? You explain much technical without mentioning any thing about service level. It's called (service)

    That was fixed, but it's running into another issue right now related to RAID10 controller breaking. We did set up lots of backups though and also have the backups directly on other SSDs so technically it should be easy to get it back up but I have to take a look, still trying to get it back online right now and writing out a status update.

    @cold said:

    @PhantomPain said:
    @VirMach My server has been offline for weeks and the reinstall button not works. I created a ticket 2 weeks ago but no response yet. I have pm you ticket number. Could you please check pm and have a look on my ticket? Thanks.

    what part of he doesnt care don't u get ? IT WILL BE UP WHEN HE WILL CARE TO FIX THEM.. and the downtime will be added to VPS so u wont have to pay for the downtime, he has better things to do, to chat here with us

    I fixed something like three servers over the last few hours before coming on here briefly during my break. But if it bothers you so much, no worries, I can leave.

    We can't spend 10-15 minutes per 1 VM in that situation when in the same time we can fix hundreds of others first. I mean we can but it would be a very terrible decision for hundreds of people and a great decision for maybe a dozen of the other people waiting 2-3 weeks in that rare situation.

  • VirMachVirMach Member, Patron Provider

    @ianirban said: Just now I have checked and nothing is working. It says the old thing i.e. "Action Failed Unable to auto-login. Please contact support."

    Yeah, it's another issue causing the server to effectively crash. Anyway, I'm leaving here but working on that immediately as my next task.

    Thanked by 1FrankZ
  • @tototo said:
    On the BF-Special-2020, does anyone see Ryzen Migrate button? The last time it was shown, but this time it is not. (It is shown on Ryzen Special 384 and KVM-Special-512)
    However, I am not in a hurry to need it, just asking.

    Just check back - it cycles. Daily I think.

  • @VirMach am honestly impressed we had a human talking with us about it and attempting to solve.
    Am just shocked because it sounded like a one man power freelancing host concept more than a real host company with specialized employees.

  • FAT32FAT32 Administrator, Deal Compiler Extraordinaire

    I am bored

  • VirMachVirMach Member, Patron Provider
    edited July 2022

    @ashadib said:
    @VirMach am honestly impressed we had a human talking with us about it and attempting to solve.
    Am just shocked because it sounded like a one man power freelancing host concept more than a real host company with specialized employees.

    I've had to work every day, all day, for the past year or so as a result of the situation we're in right now. So the number of hours spent are heavily skewed in my direction right now. We have two others working with us right now. We're still a small company and always have been, but especially more recently.

    Around the beginning of COVID we had our billing person leave, our hardware guy leave, and two sys admins leave.

    It's been OK until we also had to do a massive quantity of builds, deal with aging hardware, as well as migrations simultaneously over the last half a year plus. It probably also didn't help that I made some badly timed sales and we had way more problems than anticipated with said new hardware. But yes, you are speaking with one single person right now who has been handling almost everything and not sleeping over a very long period of time especially since it's the weekend and no one else is working today.

    I really was not expecting this node (cPanel node NYCB009) to go down tonight, everything looked absolutely healthy on it and I worked on it extensively to ensure that. So yes at this point I'm also overwhelmed and perhaps if I had someone to help in this situation it would potentially speed up the resolution. However, I don't think so, because in the end I'm the one who configured it and would have to deal with it even if we had 6 other people working for us, so it'd have to be delegated to myself since it's a specialized server that I set up.

    @FAT32 said:
    I am bored

    Want to switch spots?

    Okay I'm going to be quiet now my break is technically over.

  • FAT32FAT32 Administrator, Deal Compiler Extraordinaire

    @VirMach said:
    Want to switch spots?

    Okay I'm going to be quiet now my break is technically over.

    Technically not because I have nothing to do, just bored with my work :sweat_smile:

    Would be happy to provide assistance if it is something that I can help.

    Thanked by 1Xrmaddness
  • totototototo Member

    @FAT32 said:
    Would be happy to provide assistance if it is something that I can help.

    lowendsupport.com

  • jholycloudjholycloud Member
    edited July 2022

    Guys, this is "new" for me. Been happy that one of my VMs already ryzen-ed into NYCB030. Did a few setup, leave it for few days. Today I want to continue the setup, and suddenly....

    Windows ask me to "Refresh Your PC". Press the button and : The Drive when Windows installed is locked. Unlock the drive and try again.

    anyone in same situation ?

  • _MS__MS_ Member
    edited July 2022

    @FAT32 said:
    I am bored

    Join @imko, and make sexy time. He's also bored most of the time.

    Thanked by 1FAT32
  • @VirMach I do really appreciate your last explaination that you are overwhelmed with unexpected issues on the top of standing ones.
    But still You can get super assistance from hundreds of geeks from fiverr , it may cost you a couple or three of your clients' bills of a service they haven't got as they should from your hosting.
    Good luck

This discussion has been closed.