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It saves some face by offering you the free credit, instead of just telling you to bugger off. It is a passive aggressive way of saying, we fucked up but here is something. Makes me want to puke, but that is how a lot of companies handle things.
Dutch law (as in the EU in general) also mandates general conformity; if you are not delivering the product or service that the customer paid for and could reasonably expect, then they can demand that either it is rectified, or the purchase agreement / contract is dissolved, which means a (proportional) refund.
It's not entirely clear how this applies to ongoing services that have been partly correctly delivered and partly not (especially in terms of whether you're entitled to compensation for the duration of the non-conformity, after it's been fixed), but it's certainly not as simple as "we don't offer any guarantees beyond the 14-day right of return".
Of course, all of this is hardly relevant, because you should've made the customer whole as soon as you became aware of the problem, fully and properly, and admitted fault - seeing as you're running a legitimate business. Right?
Edit: As an aside, the Netherlands has incredibly strong consumer protection. It's generally unwise to try and hide behind it to argue that you don't have to do something, because chances are that you actually do...
This thread will most likely result in @jordynegen11's company becoming his finalhosting venture. Sad, but true.
Oh I had forgotten the provider was this same guy https://www.lowendtalk.com/discussion/157519/hosting-fivem-servers/p1
I can't see this ending well
And following that link, I was reminded that he's the password guy: https://www.lowendtalk.com/discussion/comment/2970170
To many negative data points. The end is nigh.
@poisson - just as an aside, it occurs to me that this sort of "final reckoning" may present an opportunity to do some retrospective tuning for the salt weights (referring back to discussion about modeling collective wisdom on LES) ...
As another aside - recognizing how the above comment inevitably veers toward apparent "word salad" status, even as I edit myself a bit. Funny ...
18 hours since the last ticket, it looks like all 5 VPSes (17 vCPUs worth) are on an "i9-3" node. Have not accessed them to check since they are displayed as offline in the panel. I'll sit on it for a bit more before I try it. Should I run tests?
You forgot the autodialler with completely recorded audio to the cc issuer to open a chargeback without doing anything.
@lowending said:
Pls run extensive benchmarks on those.
Cociu’s trying, even when I never used their services before. Considering the price tag, I imagine it’s reasonable.
Besides, people just idle that stuff anyway or dumb useless data or torrents, and that’s it.
I’m sure you know this, but you’re running with 16 cores on one single 8c/16t machine. That doesn’t seem to fit the bill. It certainly does not give you the scalability which made you choose this over a dedicated machine.
Ouch.
The only conclusion I can draw here, frankly, is that @jordynegen11 means well in principle, but doesn't know when to stop and admit that he messed something up.
You see that with this incident (not wanting to admit that he transferred something manually), and with the password encryption case as well - which, for posterity, cannot be secure by definition, no matter how much fancy encryption you throw at it (given that if the panel can decrypt it, so can anyone controlling the panel).
That attitude is... a problem, for a hosting provider, and really needs to be fixed.
@jordynegen11: As a concrete recommendation: don't just defer to a 'cybersecurity expert' without understanding how the security (supposedly) works yourself - take the time to understand it fully. Someone working for big companies doesn't automagically make them right; said big companies often have very poor security practices that are more security theater and cargo culting than actual, well-reasoned security.
Don't defer blame for things that happen. Think carefully before you make decisions (eg. whatever led to that VPS migration that this thread revolves around), and ask for help if you get stuck. There's a provider thread on here that's perfectly suitable for that, for example.
You have the potential to run a successful hosting company, but if you keep going like you're going now, you're going to run into trouble at some point in the future, and that might end up costing you your company. Think carefully about what you're going to do next.
its @Gam3over for @jordynegen11
This is the link to the original promo thread, where @angelius shared his outstanding 1 vCPU (of i9-9900k) results- which was a big part of why my monies went to him.
This is the same benchmark he used, but with mine I am using the 4 vCPU version of allegedly "i9-9900K"s because on the panel now it says it's on the i9-3 node. (spolier: they aren't) For clarity, as of now two VPSes are shown as online on the i9-3 node, and the rest seems to have gone back to BLADE shit nodes again- maybe because they are "still being migrated" (or have not been spoofed yet).
This is the 3rd consecutive benchmark result so I wasn't using it from idle.
In another test, but this time with the same 1 vCPU specs as @angelius, I am still getting >2x slower results for AES-encrypting.
Only one thing is certain, popcorns for everyone!
long story short: the i9 offer wasn't sustainable and the nodes have been canceled and everything moved to the blade things. most likely the VMs have been on two different nodes and that's why it happened on different times.
now you are requesting to be moved 'back' and because there are no real or not the same i9 nodes anymore, they probably used something comparable (in terms of clockspeed).
that's probably with a totally different DC or provider, hence they need to change IPs as well...
prem failover solution :-D
At some point, it would be time to go on the offensive. Great customers are also usually very bad victims, looks more and more llike it will be a lowending
I've had the 1vCPU i9-9900k for some months as part of a free giveaway Finalhosting did here. Seemed to perform very very well back then. Was ~September IIRC.
Well, 3.6 GHz and 16MB cache does look like the i9. I'm not sure if this can be spoofed.
This isn't unheard of, but feels a bit iffy given the scenario.
Which cpu flags are passed through?
You won't get this sequential write speed on HDD's, im pretty sure this is SSD.
Initiate a chargeback and get it over with.
I noticed that the i9 'Premium VPS' offer is offline as well. So this is probably true. Why you wouldn't inform your customers about this is beyond me.
Yeah I'm looking at everything with a skeptical lens. Not a fun deal.
Also yeah it looks like it's turned off. So all in all it should be a comparable (if not identical) to an i9-9900K.
Run Geekbench and compare single node performance with other i9-9900k single core results there. Too much of a deviation plus deliberately obscuring the host node CPU information is pretty much smoking gun that he didn't do what he promised.
10/10 Thread, very entertaining.
Also to compare such behaviour with dear cociu is utter bullshit. He is an honorable member of this community, with a long history here and many users trusting him, honest when issues appear and refunds any reasonably unhappy customer with no questions asked.
Our beautiful soul @cociu would have pushed the refound button by now.
Love the deafening silence from the cociu haters. If not for double standards, those people would have none.
I'd recommend this as well. Mind that a little deviation could just mean that you're on a busy node.
Furthermore, you should really have a look at the EX62-NVME at @Hetzner_OL or the Agile XL Pro V2 at @Ikoula. It would cost you less, but as you still have 16 threads the performance should be equal. Put Proxmox on it to run your own VM's.
@jordilaforge refound the guy man its been 2 days since you're hiding behind the TOS
Jordy was online here just 55 minutes ago. Assuming he read the thread and chose to ignore it concludes everything.
But who are we to judge, I'm just here for some drama.
This thread provided me much needed drama dose. That other HostDoc thread let me down.
To be honest I have also stopped to use finalhosting because of frequent short downtimes (several times per month) and also lacking vmx cpu flag.
I have moved to an AX41 dedicated
But jordy seems to be a great guy and I'm sure he will improve his service on the long run