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HostDoc Issues
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A fuck selektor would be appreciated thank you.
I always take advice, listen to others and make strides to improve my business. That is a no brainer.
Good, so in that case we don't have a problem do we?
I apologise.
I hate these type of threads.
Alright well this turned out to be a fun one. Really we can agree to disagree with one another sometimes and that is fine. So everyone take a breath and move on. Plus I had a good feeling @Lviv pushed it to the next level.
how, when? I was asked for it but why I would refused it, and than opened a paypay dispute?
do you have that secret chat log?
@Lviv Dude you need to read the transcript posted and if you can't what is your native language?
1) I have no idea what you are talking about
2) Read the transcript
@dahartigan please post a full chat! not a part of it! this time a give you a permission
Unfortunately, the drama reactor has reached a point where the fuel is becoming poisoned.
The truth of the matter is the customer wanted to use the product for a purpose that wasn't conducive to a shared environment that is run by a man who is very focused on the performance of the nodes.
You have to understand that using 4 threads of an 8 thread (for example) host node for extended periods of time at 100% capacity each is not "good neighborly" behavior. That's mitigated usually by warning first, and then throttling if needed to make sure there's enough resources left for other paying customers. I'm sure you can appreciate that.
The customer was offered a refund when requested, he just had to open a ticket - which is the way it's always done at HostDoc.
Things got very complicated when PayPal dispute was involved, and it's understandably frustrating to be in the position the customer is in, and coming to LET is a great way to vent that to a sympathetic crowd.
OP will get his money back, the node will get its resources back and the Earth still spins around the sun. Happy days!
How can we possibly post more if the entire transcript has been posted?
You also have the option to email the transcript to yourself which I am sure you did, so what else do you require?
As always, I am happy to assist.
I posted chat number 2 of 2, I will post chat number 1 of 2 now. Stand by...
read the terms first, oh its not yours, from hostodo, read anyway!
It would be somewhat amusing if this all ended up due to some chat transmission payloads getting lost somewhere. (network partition /chat DB inconsistentcy)
Tickets FTW.
Isn't this the one Doc posted earlier?
Were you running the unixbench part of serverscope? I always uncheck that because it takes way to long.
Ok @Lviv can you read and stop posting please.
Yes, this is. I was asked to post it because OP believed it was not the full thing, which it is. Just wanted to make sure it's all out there, all I did was anything sensitive (customer's name and URL to a screenshot)
So which part of this did you not understand?
Error 404
Intelligence not found
I believe somewhere between 01:36 - 01:56 they are waiting you to cancel the service and open a ticket for asking refund. It seems that you didn't do that.
read what? I will stop when Host Doc will gimme a full refund, he suspended the services and now that?
Read the whole comments, from beginning to the end and point out which parts you think isn't fair or wrong (if any).
Since you opened a PayPal dispute, HostDoc no longer has your money - PayPal have it.
The process you started with PayPal means it will now take much longer to process due to PayPal disputes in the mix.
You will just need to wait now, as soon as Doc gets the email from PayPal to settle the dispute you will get your money back, but it will actually cost Doc a fee larger than the amount your service cost because a dispute was lodged.
It's a messy process, and it's complicated, but unfortunately the situation is a result of the PayPal dispute being opened instead of going the quicker, easier route of processing a refund via a ticket.
Can you read that they need you to open ticket for refund ? Not just chat, but a ticket...
But you not create a ticket, you going to PayPal for dispute...
Chat is useless for sensitive things like this, provider will never know it is the real customer or someone that pretend as customer.. but open ticket under your account will make sure that it is really you.. chat is for general question.
what is your conclusion, who is right? What did I wrong?
nice, at the beginning I was asking how to open a ticket
READ THE WHOLE FUCKING COMMENTS. That's my conclusion. What did you do wrong? YOU OPENED A FUCKING PAYPAL DISPUTE.