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Dedicated Server starting at 2.99 EUR / month
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My UK order is safe, for now
How did you managed to buy it for 1 month?
I think they're cancelling it one by one. When I logged in, it showed only one of them cancelled. When I checked the details on the invoice, and returned to the manager, another one was cancelled. Now two of the 2Gs I ordered yesterday are cancelled. The one ordered today still shows in progress.
Damn ridiculous.
Looks like the LEBs are here to stay.
Inspect Element
Someone add a NOT to the thread title.
Where do you guys go to see the list of orders? When i go to the "manager v3" i can find no orders or invoices. The last email i got from them was that they will be verifying the payment. The payment still shows as pending in paypal.
hows the money dude? how can they manage to refund all the cancelled orders.
@rds100
https://www.ovh.co.uk/managerv3/gen-billing-orderDoing.pl
Then click "orders in progress"
@ravenchad
Contact support and ask?
@awson wahaha good job
@Ishaq well, empty
Maybe they need to process the payment first? Who knows.
@rds100
They do. It normally doesn't take long though.. my payment got processed a few hours after ordering. I have a feeling they can't keep up with all of the orders.
Check your invoice, mine says they're verifying my payment manually.
Yes you need to receive an E-Mail like this first:
Dear Sir / Madam, Welcome to OVH! We confirm the receipt of your payment corresponding to order number xxxxxxxxx Your order will be verified promptly by our team. We would like to thank you for choosing OVH. OVH Customer SupportThe same is happening to me.
It's been around 10hours since I ordered.
@ishaq Lucky for those who order from Europe area, for us from other country. It will be troublesome.
@awson
You basically tricked the ordering system into thinking you can order it for a month?
Haha lols
@rm_ yep, got that one. The payment in paypal says "pending", i.e. i have given them authorization and now they have to take the money. Nothing shows in the manager v3 as invoices, orders, etc.
@rm_ got that email too. but still my order was canceled. and it sucks my card have deductions already.
It doesn't know you're not allowed to order it for a month
The footer of that E-Mail says:
Saturday: 9am- 5.30pm
So maybe we will know more on Saturday, as their billing department is open.
Also if anyone has had their order cancelled like this and you are able to get OVH on the phone, try calling them and ask wtf (then share what they said here)...
haha yeah lets help one another!
Im sad, i have sent documents for verification and they can't verified it. The proof of place (or something like that) requires to be at my name... I live with my parents
@netomx no photoshop? Or don't you at least receive a phone bill in your name?
My orders still show up as in progress, no cancellation. Ordered yesterday. If they don't refund, one can always file a Paypal dispute.
@rds100 i've sent my ID, my house bill, my business bills (none at my name, but of my family), and even I sent government paperwork (from the business), with my name and address.
Even I sent my debit card statement with name and address
How about your bank account statement that should be under your name.
My orders are still in progress, under 'Installation', 'Western European Datacentre' is marked as complete, just waiting for 'Setup fee' and 'OS' to be done.
I notice the UK website says '1-10 days' for delivery now.