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  • sundaymousesundaymouse Member
    edited July 2013

    @chauffer said:
    Just called up OVH, if you had signed up when it was 2 cores, you get 2 cores, end of discussion

    EDIT: Also, if the availability was 24h when you signed up, you will get it in 24h, 72h at most.

    I called them again just now, the person answered my call states that, he was not aware of any change on their website, and if it shows one core (though I ordered earlier), then I will get "at least" one core, and also may not be 24 hour availability. But he does not know anything else about it.

    Can some one also make a call?

  • camargcamarg Member

    @MorningIris said:
    How long does it usually take to provision from Payment confirmation email from them?

    @Makkesk8 said:
    Just got in contact with ovh and this is the response of me asking ETA on setup time.

    Dear Customer,
    
    
    OVH support cannot provide an ETA for delivery time. The KS 2G offer does not begin until July 29. 
    
    MK
    OVH Support
    

    What does this even mean? I'm confused as its been 19 hours and nothing has happend.

  • When i ordered a server yesterday evening it said 24 hours setup time and 2 cores. Now it says 1-10 days and 1 core. I wonder when and with how much cores they'll setup my server. If it has only one core i'll ask for/make a refund.

  • @sundaymouse I was told just the same thing, if I see two cores, I get at least two cores.
    but yeah, someone else calling wouldn't be bad.

    @camarg I was told otherwise, I contacted the Italian branch though, maybe you didn't specify when you ordered it (I ordered it when it was 24h availability and they told me I should get one in 24h)

  • @gsrdgrdghd said:
    When i ordered a server yesterday evening it said 24 hours setup time and 2 cores. Now it says 1-10 days and 1 core. I wonder when and with how much cores they'll setup my server. If it has only one core i'll ask for/make a refund.

    0.1 cores eventually :p

  • @chauffer to me ovh.fi said they had old information and that availability is 1-10 days even though i ordered 24 hours ago when it was 2 cores and 24 hour setup time. They certainly had run out of stock and they have to build the servers.

  • @chauffer said:
    sundaymouse I was told just the same thing, if I see two cores, I get at least two cores.
    but yeah, someone else calling wouldn't be bad.

    No, the answer I got was "what you will get is what now shown on the website".

  • @sundaymouse said:
    No, the answer I got was "what you will get is what now shown on the website".

    That sounds illegal.

  • @chauffer said:
    That sounds illegal.


    There's a screen shot, at least we have something to talk about with them now.

  • "nous vérifions manuellement votre paiement" (we maually verify your payment)

    Does everyone experiencing the same thing?

  • finlandvpsfinlandvps Member
    edited July 2013

    @isy44h112 in one if my orders it happened yesterday but it was quickly handled, however it took 1.5 hours for them to send payment confirmation for all of my orders paid via paypal

  • awsonawson Member

    @isy44h112 said:
    "nous vérifions manuellement votre paiement" (we maually verify your payment)

    Does everyone experiencing the same thing?

    yes

  • @concerto49 said:
    Maybe they'll reply in Chinese :p

    That would be pretty interesting...LOL :)

  • Just want to clarify what is the meaning of the "Kimsufi 2G - 3 months - canceled" in their order details? Is it in 3 months it will be expiring or the order has been canceled?

    Anyone have the same details?

  • NeoonNeoon Community Contributor, Veteran
    edited July 2013

    Its Prepaid so yeah, but you will get a lot of emails before this will happen

  • I tried emailing [email protected], but this is the reply.

    Hello, 
    
    The address you use to contact our service 
    client is no longer valid. 
    
    To improve our services and process your request 
    soon as possible, a single address is now available 
    on our website. 
    
    Visit http://www.ovh.com/fr/support/ and send us 
    your message directly. 
    
    
    Thank you for your confidence. 
    
    Customer service.
  • trexostrexos Member

    I hope it'll be possible to renew it after 3 months:(

  • NeoonNeoon Community Contributor, Veteran

    Atm you could renew them instant when you got them, also 1 Month.

  • rm_rm_ IPv6 Advocate, Veteran
    edited July 2013

    Thaaat's interesting, both of my orders also show up as "cancelled" now:

    pretty sure the word "cancelled" wasn't there before.
    However they are still listed as "in progress"; and I haven't had any communication from them ever since "your payment has been confirmed".

  • @rm_ what was time interval between "payment confirmation" to "my service" actual showing?

  • talsittalsit Member

    My 2G has cancelled, KS16G and mini-SP don't say that... very interesting...

  • @rm_ said:
    Thaaat's interesting, both of my orders also show up as "cancelled" now:

    pretty sure the word "cancelled" wasn't there before.
    However they are still listed as "in progress"; and I haven't had any communication from them ever since "your payment has been confirmed".

    Damn right! I did not notice it too earlier. but now it has a word "cancelled".

  • They've just cancelled it and never inform us?, that's a damn thing. and hows the refund? cra p*

  • talsittalsit Member

    16G just went to cancelled in the last couple of minutes...

  • talsittalsit Member

    Hard to tell, sure we'll hear something soon, or not.

  • Ordered from Kimsufi.it, €3 plan, I'm Italian, not cancelled... :D

  • NeoonNeoon Community Contributor, Veteran

    @chauffer Wait... i think they open it at Monday again.

  • I just ordered a 16G. Apparently my payment needs to be verified manually now.

  • yeah right dude, i think. our orders have been cancelled. without notice.

    hoping not. (sigh) (sob)

  • awsonawson Member

    My UK order isn't cancelled.

This discussion has been closed.