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New cPanel Licensing and Pricing Structure - thoughts?

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Comments

  • LimpanLimpan Barred

    @WSWD said:
    In an interesting turn of events, my partner pricing for lifetime licenses has disappeared from the DA website. The only one available now is $299. If they're going to get rid of that because of the new influx in clients, that's going to really annoy me...

    I can still see internal lifetime prices in my account. But that’s maybe different to partner pricing?

  • coolicecoolice Member
    edited June 2019

    @bikegremlin said:
    If I were the owner of DirectAdmin I would:

    Grab a beer
    Keep the current prices and keep selling lifetime licenses... for a while

    Then, if enough people switch to using my panel, after a year, or two:
    "Improve the quality of my support and adjust the pricing policy accordingly".

    Such move will destroy the trust they got from their old (current) customers which keep them alive trough the years when they lost the battle with cPanel for a short gain they will have from new cPanel customers and maybe lost the battle again to open source ... I hope they learn that lesson ...

    They just need to keep the price and keep the panel simple and secure let the feature hosting market wants to outside developers to keep the profits growing without spending money and developer time for stupid addons (cPanel introduced node js and ruby now) https://twitter.com/cPanel?ref_src=twsrc^tfw|twcamp^tweetembed|twterm^1144374381474385921&ref_url=https://www.theregister.co.uk/2019/06/28/cpanel_price_hikes/

    but i had that trough Cloud Linux and less 0.2% actually use it so i do not see any need to pay more to cPanel for that....

    P.S not completely sure but i think I remember the time when they lost the battle with cpanel (~2005) Correct my if I'm wrong... vps internal licenses for cPanel was $5 for the end users on RH3 AS3 virtuozzo VPS, DA has the same price and cPanel theme was much nice looking from the similar price so I choose cPanel ...

  • HostSlickHostSlick 🚩 Host Rep Tag Suspended
    edited June 2019

    Wow the prices are soo high. It may be worth for the big ones to invest money to pay Developers to create them a custom panel.

    Lucky i don't sell much Shared Hosting. VPS/Dedicated Mainly

  • coolicecoolice Member
    edited June 2019

    @HostSlick said:
    Wow the prices are soo high. It may be worth for the big ones to invest money to pay Developers to create them a custom panel.

    Lucky i don't sell much Shared Hosting. VPS/Dedicated Mainly

    Siteground is now maybe and year in their own panel development i notice that last year they hired a lot of devs to their team

    If you sell cPanel VPS /Dedi licenses to your customers that will be an issue for you (less work if it's unmanaged (to adjust prices for your customers montly) and more work for managed as customers will require to scan and clean dorman accounts to reduce the price ... and even if you do not sell licenses some of your customers that use cPanel will now pay for a panel more that they pay for hardware and that can put them out of business ... So it is bad for everyone just not equivalently bad (till cPane decide to do a price jack again which the new one only monthly contracts will allow them)

  • LeviLevi Member

    If anyone thinks about getting interworx - don't, their development is dead in the watter. For example mail rate limiting is non existant feauture, which is on request almost 8 years maybe?

    Just go with directadmin. Decent competitor.

    Thanked by 1vimalware
  • ExonHostExonHost Member, Host Rep

    They had $89/one time, that's gone. :(

    @Limpan said:

    @WSWD said:
    In an interesting turn of events, my partner pricing for lifetime licenses has disappeared from the DA website. The only one available now is $299. If they're going to get rid of that because of the new influx in clients, that's going to really annoy me...

    I can still see internal lifetime prices in my account. But that’s maybe different to partner pricing?

  • @LTniger said:
    If anyone thinks about getting interworx - don't, their development is dead in the watter. For example mail rate limiting is non existant feauture, which is on request almost 8 years maybe?

    Just go with directadmin. Decent competitor.

    Yes they use qmail and I asked them couple of years ago for mail rate limit but they were too busy to introduce cluster on arm serves (which license will cost more monthly (let say bimonthly or quarterly to be more fair with more the "bigger" arm server) than the actual arm servers wtf...

  • coolicecoolice Member
    edited June 2019

    @ExonHost said:
    They had $89/one time, that's gone. :(

    @Limpan said:

    @WSWD said:
    In an interesting turn of events, my partner pricing for lifetime licenses has disappeared from the DA website. The only one available now is $299. If they're going to get rid of that because of the new influx in clients, that's going to really annoy me...

    I can still see internal lifetime prices in my account. But that’s maybe different to partner pricing?

    In WHT some providers think that lifetime license is unsustainable and I think they removed that price before February as in their forum people was reselling direct admin life time for $130
    http://forum.directadmin.com/showthread.php?t=57567&p=294214#post294214

  • MikePTMikePT Veteran

    @LTniger said:
    If anyone thinks about getting interworx - don't, their development is dead in the watter. For example mail rate limiting is non existant feauture, which is on request almost 8 years maybe?

    Just go with directadmin. Decent competitor.

    Yeah. Qmail...

  • deankdeank Member, Troll
    edited June 2019

    Well, now that dusts are settling, it doesn't seem too bad. There are some alternatives.

    The kicker appears to be reseller hosting segment which I don't mind even if it's crippled.

    Though I reckon some people will need to cancel their summer vacation over this.

    Thanked by 1vimalware
  • AlwaysSkintAlwaysSkint Member
    edited June 2019

    @deank said:
    .. reseller hosting segment which I don't mind even if it's crippled.

    Never did like having a Reseller account (~10 years ago) - t'was neither one thing nor the other. Unpredictable server Load with the constraints of whatever the provider installed/activated, but a cheap cPanel/WHM platform, then.

  • Following Below are my personal thoughts and my Customers Answers. So Kindly requesting my fellow members not to get angry on (Also forgive me for any typo errors.)

    Cpanel has been maintaining their price from $40/Month to $50/Month range for past 20 Years. (Just checked using web.archive.org)

    1. For Past 20 years they have built Cpanel Facilities and Reliability from Scratch to to handle 1000+ Cpanel accounts and even more domains per server as smooth as possible.
    2. They have a Good Team to Manage, Maintain, Update, Bug Fixing issues arising in cpanel now and then.
    3. Most other control panel try to follow cpanel to generate similar revenue like cpanel.
    4. Cpanel was not the only companies increasing the price on per account/user based. As other members discussed already, Plesk, WHMCS does it (I know they all comes under same roof).
    5. I read somewhere even domain price will increase in near future. (Don't know for real) Please Search it don't ask me where I read it.

    Is it really a Good Idea to Switch to Different Control Panel from Cpanel :

    1. Can we get same Quality, Facility, Reliability and Stability like Cpanel in other Control Panel.
    2. Do we have any Guarantee the Other Control Panel will not be bought by similar Investors and their Price being increased like this.
    3. Similar Issue happened in Gsuite Price Increase and in India the price increase difference was huge. INR Rs.1500/Year to Rs.2520/Year per email id (Approx $21 to $36/Year/ID). We thought our clients won't renew. But everyone renewed without or with little hesitation.

    Migration Process :

    1. How smooth with be the migration process.
    2. How much Man Power will be needed or can it be automated.
    3. Renting new server during Migration Process (Additional Cost)
    4. Change in IP address, Modifying Name servers, DNS Clusters.
    5. Will the migration run without any Data Loss, Data corruption.
    6. If Files Lost/Crash/Old Files Restored, Database Crash/Lost/Old Database restored.
    7. If Loss of Old Emails, Loss of New Emails or Delivery Issue due to IP change.

    Increase in Customer Support Queries :

    1. There is multiple process to be accounted during Control Panel Migration, if any one process goes wrong then it will create panic both for hosting company and to customers.
    2. How to handle the Huge Customer Support Request during the same time?
    3. Its easy for Small Hosting Companies which has few server to Migrate to different Control Panel?
    4. Think of Large Hosting Companies, with numerous servers will it be easy for them.

    Pricing Point : (Difference in Seeing as Bulk Pricing Increase and Seeing as Per Cpanel Increase)

    Normal Shared Hosting Customer :

    On a average a hosting company sells shared hosting package for $2.5 to $3.5 per month. Lets keep $3 for calculation sake.

    Cpanel charges $45 for 100 Account and there after $0.20/Cpanel Account.

    But for most NOC Partners they provide discounted price of $38 for 100 Account and there after $0.10/Cpanel Account. (Someone in the forum provided this data)

    When a customer is currently paying $3/month. ie $36/year. Won't they pay $3.10/month or $37.20/year. (After Explaining the Cpanel Price Increase and Migration Issues)?
    (I think a genuine customer who want their website and data to be safe and trouble free will be ready to pay.)

    Reseller Hosting :

    On a average Hosting Companies Charge from $10 to $25 for Basic Shared Hosting Package.

    The Disk Space starts from 10 GB to 25 GB on basic package.

    Generally a Good Reseller who is not abusing servers host an average of 50 to 100 Accounts in it.

    Most of the Reseller are either a Web Design/Development Company or some Sub Hosting Company.

    They usually Charge for both Domain and Hosting yearly and some charge along with Website Maintenance. They may charge approx from $25 to $30 per year on average.

    As per new cpanel pricing it's a Increase of $1.2 or $2.4 per year.

    (I personally spoke to few of my Reseller Hosting Customer who were with us for more than 5+ years. These above data comes from them and below were their questions and answers)

    Top Questions from my Resellers :

    1. Will my customer's website be down?
    2. Will the IP address get changed?.
    3. Will I need to Modify the Name Server Records?.
    4. Will there be any data loss?
    5. Will I need to configure email clients for my customer again?

    Top Answers from my Resellers :

    1. Price increase of $1.2 to $2.4 (Rs.100 to Rs.200 in INR) / Year / Cpanel Account. A sudden Hike, but we think we can manage.
    2. I will first remove all unwanted websites and expired websites from account. Can you help me with the whole cpanel account backup.
    3. If I Merge Tiny Account in to One Single account. Will that be one considers as One Cpanel?.
    4. Wow finally a chance to increase our old pricing showing this issue.

    I explained the whole issues to few of my Shared Hosting Customer whom we charge from $10 per year to $30 per year. They said.
    Please Don't Touch My Account. Send me an Invoice for Rs.200/Year.($2.40/year). (OMG we got Shocked)

    1. I think if we properly and very important patiently explains to our customer and reseller regarding the issue. They will understand.
    2. Yes I know not all customer are same, it very difficult to make them understand.
    3. Major Trouble will be for some web hosting companies who provides Unbelievable Hosting Package at Super Cheap Price.
    4. Also those companies charged for multiple years would be in big trouble.
    5. This is a Huge Strom for all Hosting companies, but when dust settles only Reasonable and Reliable Web Hosting Companies can come out of the storm with little scratch.

    Again Please Don't get angry on me. Please Think Multiple times Before taking a Major Leap.

    Finally :
    Do you think Cpanel Team wouldn't expected that there will be a Huge Rage due to this price increase.
    (Just for Fun : Cpanel May have a Though - "naaa we expected even more.....")

    Thanked by 2donli vimalware
  • level6level6 Member

    Heads up to our friends at Oakley Capital Investments of Hamilton, Bermuda.

    I heard throught the grapevine that the hosting provider and real estate investment firm ICX Realty is seeking investors, and may be amenable to being acquired for the right price. I feel that there would be great synergy between your company and ICX.

    https://icxrealty.com/

    Thanked by 2ITLabs lazyt
  • ITLabsITLabs Member

    @level6 said:
    acquired for the right price.

    $7

  • williewillie Member

    The idea that cpanel is doing all the work and therefore deserves the revenue is partly misguided, since a hell of a lot of the work that cpanel customers benefit from is done by independent add-on developers and not by cpanel itself. If I was one of those developers, cpanel just destroyed a lot of MY revenue (by kicking so many of its own customers who were also my customers) so I'd be mad as hell at cpanel. I've never been into add-on development as it happens, but suddenly I've learned something.

    Should we open a thread about what a cpanel replacement should look like? Not "what is out there now", since all of that has deficiencies, but more about figuring out a feature list that a possible replacement should have, with an eye towards developing it. Do you think there are a few hundred hosts who could put in $1000 each towards development? End product could be FOSS or could be owned by the host consortium that funded it, or whatever.

    Thanked by 1level6
  • LeeLee Veteran

    willie said: Do you think there are a few hundred hosts who could put in $1000 each towards development?

    lol, funny guy.

  • Everyone is talking about building a panel- one guy on WHT even talked about his experience and interest. Someone gave him the section of wht to post- and crickets.

    @willie - just look at some of the characters on WHT and LET - do you really want to share business liability with them? We would have the "back in my music days guy", the Trumpian "change is coming guy" the "i got paid so I forgot how to post for a year guy" "the auto boot guy" "the 79 c a year guy" "the guy who couldn't do math and sold too many VPS and went broke in a week guy" "the guys that never read" "the security guy that is always right" "the I know how to do it better guy, but hey sorry your affiliate payment isnt my priority". Oh and all the math guys that can't compute the effect on their bottom line. And the guy that has to tell mom to stop shutting of the light to his business (basement)

    There you have it - the new consortium board of directors. It's a wonder Oakley will just let this blow over and not comment.

    Thanked by 1willie
  • deankdeank Member, Troll
    edited June 2019

    @willie said:
    Do you think there are a few hundred hosts who could put in $1000 each towards development?

    Willie, do you seriously believe in what you've just written?

    Or perhaps you have faith in humanity and human decency. I do not though.

    Thanked by 1willie
  • williewillie Member
    edited June 2019

    Well if they're paying $300 per node for DA lifetime licenses that's already over $1000 if they have 4 or more nodes. But what I'm not sure is if the $300 includes unlimited nodes. Can anyone explain this? It wasn't clear to me from DA pricing page how it works. With really enormous nodes coming (64 core Epyc) they may be in for trouble if they are charging per node.

  • LeeLee Veteran
    edited June 2019

    The real point here is that cPanel has been nearly 25 years in business, look at DA and other panels, if there was a 'better' panel to be made and nobody has done it yet then it's not going to happen now.

    In all seriousness though, even if you got to the point of raising $1,000 x 300 that and more would be spent by any 'consortium' just getting it set up before any development started.

  • deankdeank Member, Troll
    edited June 2019

    If one pays 300 for a DA lifetime license, the dude will get a working product.

    Investing a grand into something to develop is tough call. Investors will start to argue about feature sets and which need to be implemented first.

    In short, it will be a war between nerds with its winner being the developer who may later decide that enough is enough and simply vanish with the dough.

    I mean, I'd welcome the shit drama but...

  • Last week DA didn't make the grade technically when it was competitively priced with cPanel. The only difference this week is everyone is angry and cPanel costs more. None of the technology gap closed. The deficits last week that people saw are the same deficits this week. But now its acceptable- so they can stick it to the man and they will boycott that dastardly VC that makes the tool that runs my business. Because hey DA really isnt so bad is it? Some people are making decisions out of anger and spite and perceived injustice. Hope they find all the work converting things worth it.

    Thanked by 1Lee
  • deankdeank Member, Troll
    edited June 2019

    I will say this again.

    Some hosts may be butt-hurt and ditch CPanel but, if majority of customers want CPanel, it's not the hosts' job to say no. If they do, they lose the customers who will simply move on.

    Thanked by 2Lee eva2000
  • LeeLee Veteran

    TinFoil2019 said: so they can stick it to the man

    Welcome to LET where sticking it to the man and feeling good about it trumps all alternatives :)

  • JorboxJorbox Member
    edited June 2019

    @trewq said:

    @Jorbox said:

    @WSWD said:
    In an interesting turn of events, my partner pricing for lifetime licenses has disappeared from the DA website. The only one available now is $299. If they're going to get rid of that because of the new influx in clients, that's going to really annoy me...

    I have said that before we have to consider free alternatives

    Costs involved with development and maintenance need to come from somewhere. I'm all for free and open source but for such a major undertaking it's unreasonable to expect a full team wouldn't be required and someone to manage them + support staff. This doesn't happen for free, it requires major investment. Quality comes with a price.

    cPanel's new pricing isn't insane for what they offer, it's the uncertainty that comes with it from month to month, the fact that it was a surprise announcement and that they didn't take into account how their product was current being used (or they did and that's why the pricing is as it is). If they released an unlimited licence at a reasonable cost it might not have caused such an upset.
    @BlaZe said:
    btw, https://mzunguhosting.ml is still offering unlimited cPanel reseller account

    @deank said:
    I will say this again.

    Some hosts may be butt-hurt and ditch CPanel but, if majority of customers want CPanel, it's not the hosts' job to say no. If they do, they lose the customers who will simply move on.

    Most of my customers dont open the panel at all.
    So changing it will not be a problem

    Thanked by 2Ympker lazyt
  • AnthonySmithAnthonySmith Member, Host Rep

    Lee said: Welcome to LET

    inb4 "Ackchyually im not new"

    Thanked by 1Lee
  • deankdeank Member, Troll
    edited June 2019

    Yeah, everyone seems to have numerous lurking accounts.

  • TinFoil2019TinFoil2019 Member
    edited June 2019

    of course, one must have an account to read the site. Just throw rocks at the new guy- like grade school. And of course a mod can throw me out at anytime.

  • deankdeank Member, Troll

    I can shamefully claim that I have only a single account. Contrary to popular belief, I control neither @WSS' account nor @FAT31's.

    Thanked by 1FAT32
  • williewillie Member
    edited June 2019

    Is there a list somewhere of DA vs cpanel deficiencies?

    Regarding arguing over features:

    O first rule would be reject anything cpanel doesn't have unless there was consensus to include it, and include anything in cpanel (subject to some prioritization) unless there is consensus to reject it. Starting point would be some FOSS panel so there would be a working (but deficient) product from the beginning. Payin could be done gradually as features appeared one by one. Maybe through some kind of escrow system to prevent some flakiness.

    Or maybe there could just be a bounty system. List of missing features, price tag for each one, some kind of coordination between backers and devs, work begins on feature X when the funds are in escrow for it and a dev signs on to handle it, funds released according to some delivery milestones.

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