WireSix's Network Issues

Connorl

Did a speed test on one of our nodes at WireSix ( @RyanD ). Top one is a SpeedTest from INSIDE the datacenter, on one of their server, and one from outside. Here are the results:

[email protected]: http://www.speedtest.net/result/2629381361.png
Other: http://www.speedtest.net/result/2629387371.png

I have been waiting for a reply on this ticket, for 48 hours, and they are not interested in helping at all.

At the moment, I am inclined to say, STAY AWAY FROM THEM.

Connor

Connorl

Adding, WireSix is Ran/Owned by @RyanD

Connorl

Thats on a 100Mb port, (Note the Upload Speed, I have less of an issue with the download)

ShardHostSarah

Nice sensational topic title.

Ishaq

Ouch.. looks like a line is being overused.

Why didn't you go with QuickPacket?

unused

Guess: your nic is in half duplex?

qps

@Ishaq said: Why didn't you go with QuickPacket?

Thanks for the recommendation.

@unused said: Guess: your nic is in half duplex?

I'm betting it is something like this. Your server's Ethernet port probably didn't auto-negotiate nicely with the switch.

twheel

I ran a test, too:

From my box at wiresix:

cd /var/www/html/
wget http://cachefly.cachefly.net/100mb.test
(11.3 MB/s) - “100mb.test” saved

From a vps at Leaseweb (Manassas):

wget http://my-box-at-wiresix/100mb.test
(10.9 MB/s) - “/tmp/100mb.test”

Seems like upload is about the same as download for me.

Damian

@connorl: What did you use to perform these tests?

Connorl

@Damian SpeedTest.net, Il get you the link to the scripts

Connorl

https://github.com/sivel/speedtest-cli

Ishaq

@Damian said: @connorl: What did you use to perform these tests?

Looks like speedtest-cli with --share

Connorl

All of out other servers are a lot better, but not amazing. Once I have this one fixed, Il look at the others.

Connorl

@Ishaq said: Looks like speedtest-cli with --share

Correct

HalfEatenPie

I hate the thread title. It immediately makes me ignore what you're saying.

qps

@Connorl said: All of out other servers are a lot better

With Wiresix?

Connorl

@qps said: With Wiresix?

Yes.

serverian

Why did you need to create a thread for this?

qps

@Connorl said: Yes.

Your problem seems like something that will be easily resolved through a support ticket.

jar

Speedtest-cli is flawed. I can't say that I care enough to figure out why, but it is. My upload speed from it is around 50mbit no matter the server choice, meanwhile I can copy my backups over to QuickPacket from the same server and cap the gigabit port on both ends. Although I'm trying not to do that too much

Connorl

@serverian said: Why did you need to create a thread for this?

Wondering if anyone else had issues.

@qps said: Your problem seems like something that will be easily resolved through a support ticket.

Been 48 hours waiting for them ....

Damian

What kind of real world speeds are you getting?

@jarland said: peedtest-cli is flawed. I can't say that I care enough to figure out why, but it is. My upload speed from it is around 50mbit no matter the server choice,

This.

Microlinux

Clearly this one test presents an entire picture of their network . . . thus everyone should STAY AWAY FROM THEM. Heaven forbid, one is from INSIDE the network!!! If your ticket hasn't been responded to try to get it escalated.

qps

@Connorl said: Wondering if anyone else had issues.

That's definitely not how this thread was written originally.

If you're not happy with the support ticket turnaround time, try to escalate your ticket. Maybe PM @RyanD on here.

Connorl

I have tried SCPing something to another server, and got 110kbps.

I keep replying, and they continue to tell me to run traces, but surely the problem lies with them?

Connor

qps

@Connorl said: I have tried SCPing something to another server, and got 110kbps.

I keep replying, and they continue to tell me to run traces, but surely the problem lies with them?

I thought you said they hadn't responded in 48 hours?

Connorl

@qps said: I thought you said they hadn't responded in 48 hours?

I replied, they last responded about 48 hours ago.

qps

@Connorl said: I replied, they last responded about 48 hours ago.

If you aren't giving them the information they are asking for to be able to diagnose the problem, maybe that's why they aren't responding.

Microlinux

@Connorl said: but surely the problem lies with them

Who knows? What comprehensive testing have you done to eliminate all other possibilities?

RyanD

Connor,

As mentioned in the ticket, the servers are unmanaged, if you need us to look at anything inside the server it is the $5/Ticket charge. There are no problems on the network level and as others have indicated it looks very much like a duplex mismatch as there are no capacity constraints from within our network.

Check your duplex on the nic, mii-tool or ethtool. You should make sure you are set to 100/full

ethtool -s eth0 speed 100 duplex full

Connorl

Hi Ryan,

I already agreed to pay the $5 charge, Il do that now.

Many Thanks,

Connor