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Comments
Yes but their panel/system doesn't support credit.
It would have been faster to add that functionality than to delete that customers account.
Mhm, because development costs nothing and changing a live system while making sure it works as it's supposed to is trivial.
That wasn't my point, but I'm not going to try and explain stuff to anyone else.
Oh pls. A silent agreement to pay more probably does not exist in any country, so I would say you have to issue refunds, regardless of if you want to (any charge back would rightfully be successful).
You have to accept that the "business practice" of settling a minor problem with a customer and then cancelling their account is very likely deemed to be illogical by the vast majority of business owners, customers,.. humanity.
Some more drama: I bet that popcorn is still nice n' warm, while being topped off perfectly with a bit of seasoning. Delicious and enjoyable
My bad, was on cellphone and thought that was for Ryan who works at evoBurst, I apologise @TarZZ92
And yes, Incero isn't good at all.
The only concerning thing (IMO) is Wable's disregard for the customer's data. If you don't want someone as a customer, that's fair enough, but closing their account and not giving an opportunity to retrieve data is out of line.
Exactly. Its an awful business practise.
I'm not sure I agree with that; in Wable's case, this approach of weeding out the customers they don't want may actually be beneficial to them - I kind of see the lie point that they're not interested in dealing with those who quibble over a couple of dollars.
On a moral level, it is unfair though, and although everyone should have backups realistically they don't take them more than 12-24 hours so there's always the potential for data loss; giving an outgoing customer 24-48 to retrieve their data in a scenario like this seems a fairer way of treating people.
Charging a customer for something they didn't order is never okay. That's literally (actually literally) Business Ethics and Business Law 101.
I hate the fact we live in a world where you have to confirm that literally actually means literally, but I digress; business law is not my point of expertise, is it not sufficient to notify a customer of a price increase to their service? My cable company does this to me regularly.
It sucks when those letters land.
At least you now get 14 days to cancel.
you are a rogue business man then.. Just like Gordon.
Yep, I blame them for terminating a client with no notice.
Well with your logic then, anyone who wants to or does run a business with a focus on profit and efficiency must be a rogue.
I don't understand.
Incero terminated a client with no previous notice. In this case, the customer had valuable data in the VPS, despite having backups or not, they rush themselves to terminate the account, so that's a pretty bad way of treating a customer.
are you fucking insane lee? just fuck off with your cheap insults/attacks.
the whole point of business is profit but you need to actually care and respect your customers.
I am a fan of Incero/Wable, you will struggle to find the quality of that product for that price point elsewhere.
That said I do think that even where they decide to drop a customer it should be on the basis that they give them 48/72 hours in order to gather their belongings before the account is shut down, it's nothing to them to offer this.
Right, I see.
The distinction I'm trying to make is being seeing someone as a customer and as a person. I think the only see the former, which is their failing.
The odd thing is that I'm quite sure from my dealings with @ryanarp in the past he most definitely does
understand the distinction, so it looks much like a policy is the cause. Maybe something can be done to make these quick fire terminations slightly less quick, @Incero?
Wait - what? I see 3cpu/2Gb RAM/50Gb HDD for $8/mo. What am I missing?
Powerboost, bitch.
Thanks, erm.... bitch!
No problem homes.
Wable is a company that decides to "unwant" people as customer on a whim.
Deciding the morality of it is pointless because they have the right to do it.
If you're ok with that, be their customer. If not, stay the fuck away. Don't put anything serious there. If you are prepared to be treated like shit at any time and bail, bundle 3 is not a bad value.
Ordered and have my extra resources - helluva deal. megusta.jpg
I disagree that debating this is useless. Wable staff are reading this thread and may well decide to take suggestions onboard, who knows.
Perhaps. But some personalities tend to just do the opposite of what they are told. So, better just inform people about it. There's always somebody somewhere who don't know enough (and it's ridiculous for expect everyone to, it's 8 bucks).