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Basically, if you complain about being billed for snapshots, you get told to fuck off.
That's the Wable difference.
Remember to use the powerboost on plan 3 or above once you've bought and are logged in - https://wable.com/?powerboost=1
Wable rudeness Story has no end
I can take it
It does not matter how much you pay, the customer service over there is known to be shit. idiots like you defend this practice of being ignorant and nasty to customers.
Up to 5 VPS's in 3 DCs on 10GigE with 5vCPU, 6GB Ram, 80GB SSD storage and up to 9 IPv4 to split among them. Currently bandwidth accounting doesn't work so it's unmetered fair share. E3 & snappy E5 nodes. All for $8/mo
Just don't be a retard who tickets about dumb stuff and you'll be good!
That's irony right there.
how so? customers deserve respect if you do not respect that i suggest you (or anyone) leave that industry, it would seem Gordon has a new friend (you)
Mikey is clearly an idiot for defending this practice (and same goes to everyone who defends Gordon.)
Lol. Wable support is wayyyy different from Incero support. I'm a cheap colo customer and they've gone above and beyond (Gordon, Ryan, DC techs, etc). I've also chatted with them on the phone.
They have to be strict with what they're offering for the price at Wable. Id expect the same response from @AnthonySmith if I dropped a dumb ticket re: LES
it would seem not, Gordon has a history too, and not to forget his bait and switch. Providers should always have good customer support and helpful staff. it would seem Gordon's whole company fails to offer that.
"Id expect the same response from @AnthonySmith"
I certainly would not expect that sorta shit from him.
@ryanarp shame on you for defending this practice.
You forget that I am also a customer of Incero, I was a customer prior to ever working for Incero. In every scenario I honestly believe that we have been fair to our customers. This customer in this thread was not only refunded, he was refunded for 3 months prior. You never hear the amazing stories of what we do for our customers, because people who are unhappy are the loudest. We provide a quality product and I stand behind that product 100%. I value your feedback, however I strongly disagree with your evaluation of our business practices.
On the 2-3 Wable tickets I've had in a year, they've been helpful. 1 billing issue, explained & sorted. 1 network issue, addressed. And 1 downtime incident which got fixed within an hour.
Wable has always been helpful, up until the point that you become a headache. I have friends who are providers and you should see the BS they deal with.
You've clearly never run a business. This year alone I've fired 2 clients who were paying ~$1500, because they were way more of a headache than the folks paying >$4k. I didnt get rid of all our small clients, I kept the ones who I enjoy working with. I'm in a position where I'm allowed to be picky about my business, just as Incero and Wable are.
+1. Very happy with it, super snappy vps.
This. People need to realize that their money isn't wanted everywhere.
He also had his service removed when he did not ask for it to be. He only wanted a refund for the snapshot service that was put on by default which is silly in the first place.
You get what you pay for
Sometimes the mistake is not in what you pay, but in your expectations.
Closing my account when I didn't ask for it to be closed and when I didn't do anything wrong (adhered to the TOS) doesn't seem very fair to me. If you guys would have at least said, "hey, maybe you should find another host, we'll give you 30 days to move" would have been more reasonable.
Fair point will give you that. However people do expect more than they pay
This is exactly my experience with them.
That's the people's problem, not Wable's.
by treating them like shit? and doing a bait and switch. i don't think so. am sure you have seen those WHT topics (and let topics) just like i have
clearly you lack good business ethics. i would never dream of doing such a thing as "firing" clients. You and Gordon seem to have a lot in common.
Can anybody else here that?
.....
No?
Must be the wind whining.
Clearly you have no idea how businesses work. It's a 2 way street, the customer isn't always right. I fire shitty clients just like I fire shitty employees.
I pressed thanks for mistake. EvoBurst folks are excellent to me. I think they do a pretty good job.
I can't imagine that "silent agreement to a contract that costs more" exists in the laws of any country.
But OP isn't a shitty client..............................................
I thought infrastructure issues were covered on tickets...?
Thanks!
Wouldn't it have made more business sense to give the customer $2 in account credit and move on, thus generating the company $8/month for the forseeable future, rather than providing a three months refund costing the company $24 and no longer earning that $8/month.
You pull that customer disservice garbage 100x and you're losing $800/month!