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Indeed, that's me. But don't you worry, despite me being a drama induced, flaming turd, your secret is safe with me. I will wait until others figure it out.
LOL. What's my secret?
@tdale the reason a number of us care is that data is meant to have been deleted long ago for some of us.
@wych I can't help that previous owners didn't properly take care of that. When my update email blast goes out you won't get it because simply I know I physicallly removed you myself.
That goes for anyone else. I'm not fighting anyone wanting your information deleted. I will actually do it. The only thing I can do is apologize it wasn't done by the previous owners and assure you its done when you request it with me.
I personally handle those types of tickets.
Which channel? Sounds like fun.
Maybe #lowendbox at freenode.
It's honestly insane at how quick this whole scenario escalated into the shitstorm it's become. This thread has practically turned into a war zone. I feel like taking a brief moment to add some humor to this thread.
Keyboard Warriors, assemble!
@pwner that's great love the pic!
btw. wouldn't be potential move from gvh to cvps (like some insinuate here) actually upgrade of this crappy service many of you actually had guts to pay for?
/couldn't resist :P
I don't see how switching from McDonald's to Burger King should improve the level of good nutrition. ;-)
Matter of taste and personal experience ;-)
You know very well you can not. Emails can easily be forged. Additionally any account having financial transactions can not be legally deleted before a lenghty amoung of time (many years, at least 3 in many countries).
Yeah totally not obvious when DKIM and SPF check fail.
Oneprovider deleted my account instantly when I asked.
Feel bad for all clients, they must be very stress lately, now head to hoSTRESS.net
It depends by country and regulations. For instance we can't delete accounts for 10 years after the last transaction - for tax and accounting reasons.
But if no transaction has taken place, the account can be deleted.
Also, as you said, it depends on the country. Check out France's laws.
Correct.
Of course. If there were no transactions from this user his details can be deleted.
Bullshit. This is what SPF and DKIM headers are for. And if either of those fail (due to e-mail misconfiguration or whatever), you send a single confirmation e-mail - you can't receive e-mail on a spoofed address, after all.
Different problem, different set of information to be kept in most jurisdictions. The fact that accounts are being deleted here makes this whole point moot anyway. It's purely about the approach to it.
Customers with closed account cannot login to open a ticket, as a host you can however include closed accounts in any bulk emailing.
A host (in the UK anyway) can legally refuse to delete data if it is required for financial records, they cannot however refuse to take it offline.
Example: I can change your account for a numbered account removing all address details and print off all actual details and financial records and simply reference the hard copy to the numbered account.
I can also insist on this request in writing and make a charge of no more than £10 for doing this.
I also received GVH/TacVPS email in spam, I had an account with GVH but didn't order any services. Should I submit ticket to remove it?
Just block their emails -- even if they remove your account, your personal information is already undoubtedly copied to 1000 other places.
what legally happens if you still delete accounts and ignore the tax and accounting reasons?
and also, what if your server that is hosting all those accounts gets hacked and all accounts get deleted? or hardware failure causing loss of data? will you still be hold accountable for that?
YES
Yes what?
will you still be hold accountable for that? YES
has anyone been convicted of deleting info? no idea. but stuff like money laundering and other criminal activity is then questioned. they will wonder why it was deleted, and usually won't believe the "I got hacked" excuse. about as believable as "dog ate homework", even if it's true
if you admit to getting hacked, then you're also responsible for data protection breaches too, so might not be the best defence.
What about Hardware failure? it always can happen.. it should be a valid reason for not being able to provide accounting information?
No. You should have backups.
I'm pretty confident that the legal organization that checks the accounting information has no rights to force/require hosting service providers to setup a backup/redundancy system at their own cost just to prevent loss of accounting information. So in other words, hardware failure is still legally an option for not providing accounting details as i see it.