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ChicagoVPS is a terrible company.
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I am not saying the OP is right, but you can see the customer has been abused, and he's trying to share his bad experience. Calling people stupid because they made a mistake isn't helpful, and CVPS takes advantage of people who make honest mistakes.
Or a non-native English speaker...
Possible with a name like "Luc Ayotte", no?
Abused? Hardly. Sub-standard support maybe.
And this is how you would choose to respond to being called incompetent? I'd sure hope not. Customer service is either good or bad; here it's bad. That is all I am saying.
He got taken advantage of when he fully knew about the cvps hack, the shitty hardware/services/etc and decided to renew anyway? Ok bro...
Was he competent in the situation? It doesn't look like it to me. It's blunt but I don't think it's wrong.
Care to show any proof for the accusations you just made?
Seriously, the second anyone starts to threaten with a chargeback it's all over. I can't blame any provider for ending the business relationship because of that. No matter how shitty their service may be. If you don't try and patiently work it out with the provider, the blame is on you.
What is wrong with what he did here then? He had a bad experience; he posted about it. The company isn't a good one.
No but he was defending his company which he didn't believe they were incompetent. He made a statement. The situation should never even been posted cause the op got his money back from the cc company anyways.
I fully knew? I was already a paying customer WHEN THIS HAPPENED. That was something out of their control and I gave the benefit of the doubt that they would get their shit together and not immediately cancel my service afterward.
The OP certainly didn't help himself in this and probably needed to exercise a little bit more patience. Replies look bad on both sides of the fence. To give credit to the OP, he only mentioned chargeback after being ignored on his first request of refund and denied on his second for interrupted service.
I understand your anger @Voyance and I doubt many members here would advocate for CVPS, but at what point do you take responsibility for your own poor judgement? Do you think you're the first, tenth or 100th person to have a bad experience with CVPS? No and you knew this.
Because it doesn't make any sense. If he felt like he was being taken advantage of, he wouldn't have hosted with them for 1 year and 4 months. He would've cancelled a long time ago if the server was crappy and down all the time. There is absolutely no reason for him to renew if that was the case. Having a "bad" experience when it wasn't the host's fault and threatens chargebacks.... no hosts deserves that sort of treatment.
I'm sorry that you misunderstood. If customer service representatives ever speak to customers like that, in my opinion, and maybe not in yours, they should be let go. Once again, part of being in that portion of the industry requires you to have patience, and "keep your cool" so-to-speak.
I don't make unfounded accusations, nor would that serve any purpose for me. Rather, I re-stated what I have read over the past few years on this forum and WebHostingTalk.
If you, as an administrator, and leader of the community, do not feel that ChicagoVPS has wronged anybody, that is fine; I'm sure you would know more than I do, and I have no intention of arguing with anybody on this forum as that was what I intended to prevent.
Final note: It's sad that none of you even care about other members; I am used to communities being oriented around members, and my opinions may be confusing to those of you who feel otherwise.
Hello,
I'm sorry for the bad experience you have had with us recently. The node you are/were on has been experiencing severe DDoS attacks recently (both inbound & outbound). We have been working to get all of these sorted out and as soon as we get one attack stopped, another pops up a few hours later.
Your node is not the only node we have been having issues with as of lately in regards to DDoS attacks, we have several nodes that have fell victim to this within the past few weeks.
This is an industry original and it has or will happen to any provider that comes in the market. I do understand your frustration because of the level of repetition and inconsistency regarding instability on the nodes network, but we have been working to clean it up as soon as we catch the abusers.
You are more than welcome to open a ticket and request a move to another node that is not experiencing such issues and we will be happy to oblige and move your system over.
Mark
Sorry to hear about your DDOS attacks. Do you plan to offer any DDOS protection? I assume an operation of your size can make this economical?
You fully knew they were hacked when you renewed. You decided to give them the benefit of the doubt. That with all the claims of constant downtime and every node you've been on was being shitty, you wouldn't have renewed.
I'm sorry, but how is it not their fault? I genuinely do not understand. CVPS had downtime, right? And that's why this customer left? Downtime is the responsibility of a host.
There is no more "opening a ticket" - if CVPS wanted to come in here and save face, you would've read my original post and knew before replying that my account and node at CVPS were already deleted.
This one's turned into a nice little clusterfuck I see.
Is the message 'you saw this coming, so suck it up'?
It wasn't the hosts fault as in it's not something they did. When a host gets ddosed, the only thing for them to do is to try and mitigate it, which they were doing. It would be their fault if they did nothing. At this point, in my opinion, the client can either wait it out or ask them to be moved to another server. Saying stuff like "MY NODE IS DOWN YET AGAIN. FIGURE THIS OUT" does absolutely nothing but pisses people off.
They have backups. Maybe they can restore you?
A simple "tech" doesn't sit down and "defend their company" by addressing their paying customer they way he did. That gets you fired in any organization or company who cares about their reputation.
We're working on it means nothing to me. It does not say "we're filtering these attacks and will keep you updated", no recourse was offered to me to switch me to another node, or for any of the other people who may have used this node as well. At no point in time was there any communication made that anything was being done about it until I brought it up every single time. It took multiple replies to tell me that my node was being hammered by a DDoS attack. If they had said that outright and gave an estimation until resolution or alternative solution to the problem, this wouldn't have been an issue.
What your smoking crack now. You berated where was your level of respect my bad you didn't have any my bad. Sorry but u threw the low blows and he has any right to reply back to your statements. We are humans.
I can throw whatever blows I want, it's my right as a customer to know what's going on with the services I paid for. A worthwhile company would've realized they have a really frustrated customer on their hands and did the opposite of tell me "i hope i'm happy with the company I go to, and they "have the best tech's".
If that's how you run business, it won't be any one I'll ever be giving money to.
@Voyance I understand your frustration, but I've been a CVPS customer both on VMs and dedicated hardware for well over a year now. I will agree with you that sometimes support responses take longer than they should, however with that being said I've always gotten my moneys worth.
@CVPS_Mark is a good, decent and knowledgeable guy who has gone out of his way to help me with my services. I think you really should just chill the hell out, and be reasonable. If you want something truly reliable, get a dedicated box where you don't have other people on the same machine messing with your shit.
I learned this a long time ago.
Get a dedicated, install proxmox, done. Make whatever VMs you want.
No you crossed the line and you should realize your angry also. But I would have told you how I felt about your remarks and that would be it. Sorry I won't stand some to throw blows at me no matter what the situation was and kiss your toes. Personally I wouldn't want you as a customer cause you'll write a review about how long it took for vps to turn on.
"Crossing the line" is relative. You don't get to determine what crossing the line is no matter how you feel about it. If a person/business won't stand to have blows thrown their way, they're a bad business or shouldn't be doing that job. It's a two way street.
I am perfectly chill, and infact, more than reasonable. I've stayed with CVPS longer than I should've given all the the annoyances I've had with them.
I never discredited Mark personally, I discredited the poor service, poor responses and poor handling of this situation. All of which make for a host that I hope nobody ever has to do business with.
He is from canada and speaks English
When doesn't it turn into a clusterfuck?
Also I think there is two messages. "You saw this coming, so suck it up and move on." and two "Do you have proof cc/cvps is bad, No so shut the hell up"
Laughing as always,
Mun