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we have lost our data with frantech

ediazediaz Member
edited August 26 in Providers

Enough is enough, we have been customers of frantech and buyvm for easily 10 years, with about 3-4 virtual machines and storage of about 6TB but every year we have some incident related to our systems, either they go down or the storage fails...

the last one has been to lose our mail data of the last 10 years... it was a system that we did not have backup because it was not important, but the worst thing will be to recover the functionality of a system again that will be costly in hours of work without the data...

Any more reliable provider to host data and with machines at a good price but that has incidents every year?

Thanked by 1AndreiPerju
«13

Comments

  • ourvdsourvds Member

    You, not the hoster, should monitor the data, or you pay

    Thanked by 19bassetts ChrisMiller fluffernutter wdmg sliix 10thHouse khalequzzaman Porlam xpreboun wamy jfreak53 CheepCluck lorian anubhavhirani Peppery9 DanSummer Bastion phin bdl
  • ediazediaz Member

    @ourvds said:
    You, not the hoster, should monitor the data, or you pay

    I am agree :-D

  • bassettsbassetts Member
    edited August 26

    As @ourvds said, you should be monitoring the service. Sounds like you already know you should have backups but aren't bothered about the loss of data, but it seems you've lost config. You should have a disaster recovery plan in place so you can restore service if something like this happens.

    It looks like you've had issues for a while but instead of solving them you've waited until it ended in disaster.

    Thanked by 110thHouse
  • ediazediaz Member

    @bassetts said:
    As @ourvds said, you should be monitoring the service. Sounds like you already know you should have backups but aren't bothered about the loss of data, but it seems you've lost config. You should have a disaster recovery plan in place so you can restore service if something like this happens.

    It looks like you've had issues for a while but instead of solving them you've waited until it ended in disaster.

    My point is, if I need to recover my config, (any disaster recovery plan is not free to execute) and every 6 months is failing the storage of the data or loosing the data.. this is not working...

  • xvpsxvps Member

    @ediaz said:
    Any more reliable provider to host data and with machines at a good price but that has incidents every year?

    When incidents every year is a requirement, I can recommend ihostart.com. @Calin is doing his best to reduce the incidents to annual events.

    Thanked by 2bassetts wedge1001
  • allthemtingsallthemtings Member

    @xvps said:

    @ediaz said:
    Any more reliable provider to host data and with machines at a good price but that has incidents every year?

    When incidents every year is a requirement, I can recommend ihostart.com. @Calin is doing his best to reduce the incidents to annual events.

    Thanked by 10xvps 10thHouse khalequzzaman Patriarch Porlam ehab Xrmaddness Kebab darkh0rse Bastion
  • ediazediaz Member
    edited August 26

    @xvps said:

    @ediaz said:
    Any more reliable provider to host data and with machines at a good price but that has incidents every year?

    When incidents every year is a requirement, I can recommend ihostart.com. @Calin is doing his best to reduce the incidents to annual events.

    Jajaja Thanks my english is crap... at least is cheap.

  • lirrrlirrr Member
    edited August 26

    felt like the good old thread
    https://lowendtalk.com/discussion/175127/frantech-buyvm-net-loses-all-data-fried-node

    Thanked by 1ediaz
  • ediazediaz Member

    Create a backup even on the same provider, can go the same way.. ups sorry I lost you data.. at the end the data was no critical, we lost the data..

  • cybertechcybertech Member
    edited August 26

    greencloudvps.

    they have very well configured raid10 storage.

    never concerned about IOPS

    but always backup important data.

    Thanked by 1host_c
  • Tony40Tony40 Member
    edited August 26

    Data backup is the user responsibility, unless is a fully managed hosting services.

    Thanked by 1Bastion
  • JabJabJabJab Member
    edited August 26

    No matter what provider you gonna choose they will lose your data and/or go offline, it's a nature of computer things.

    Good luck finding new one, "more reliable" - just go some big provider like AWS (oh wait) then maybe someone smaller, like OVH (oh wait)?

  • ediazediaz Member

    @JabJab said:
    No matter what provider you gonna choose they will lose your data and/or go offline, it's a nature of computer things.

    Good luck finding new one, "more reliable" - just go some big provider like AWS (oh wait) then maybe someone smaller, like OVH (oh wait)?

    I don't know maybe some test with hosthatch or go with netcup.. I don't know.. but as they said... allways backup.

  • wdmgwdmg Member, LIR

    So, because you didn’t care about the data and didn’t backup or even use the Snapshot features in Stallion, you’re upset at your decision and want to abandon a provider that’s well known, reliable and does their best? Failures happen, but if you’re willing to throw away the service because your mistake then you should head to a big cloud like AWS, back it all up to S3, and enjoy those failures and extensive charges.

    Thanked by 1Bastion
  • angstromangstrom Moderator

    @ediaz said:
    Enough is enough, we have been customers of frantech and buyvm for easily 10 years, with about 3-4 virtual machines and storage of about 6TB but every year we have some incident related to our systems, either they go down or the storage fails...

    the last one has been to lose our mail data of the last 10 years... it was a system that we did not have backup because it was not important, but the worst thing will be to recover the functionality of a system again that will be costly in hours of work without the data...

    Any more reliable provider to host data and with machines at a good price but that has incidents every year?

    You were already tired of BuyVM last October (= 10 months ago), and yet now (= 10 months later), you're still with BuyVM?

    https://lowendtalk.com/discussion/189370/tired-of-buyvm-looking-for-alternatives-with-block-storage-on-europe

    Thanked by 4khalequzzaman asthen Bastion Marx
  • asthenasthen Member

    @angstrom said:

    @ediaz said:
    Enough is enough, we have been customers of frantech and buyvm for easily 10 years, with about 3-4 virtual machines and storage of about 6TB but every year we have some incident related to our systems, either they go down or the storage fails...

    the last one has been to lose our mail data of the last 10 years... it was a system that we did not have backup because it was not important, but the worst thing will be to recover the functionality of a system again that will be costly in hours of work without the data...

    Any more reliable provider to host data and with machines at a good price but that has incidents every year?

    You were already tired of BuyVM last October (= 10 months ago), and yet now (= 10 months later), you're still with BuyVM?

    https://lowendtalk.com/discussion/189370/tired-of-buyvm-looking-for-alternatives-with-block-storage-on-europe

    Let's see again next year, maybe another thread tired of buyvm again.

    Thanked by 2angstrom khalequzzaman
  • gbzret4dgbzret4d Member

    Not important and no backup but you still come to LET to tell us that you lost data which is not important?

    Thanked by 4khalequzzaman xvps 10thHouse k4zz
  • ediazediaz Member

    @gbzret4d said:
    Not important and no backup but you still come to LET to tell us that you lost data which is not important?

    It is normal that you provider lost you data and every 6 months have a incident related to the service of the machine.. (I can understand the downtime) I said a long downtime.. if this is the standard procedure.. ok.

  • lirrrlirrr Member

    every 6 months? :D

    some providers here had downtime every day lmao

    "tier 3 dc"

    Thanked by 2Frameworks ScreenReader
  • hyperblasthyperblast Member

    @lirrr said:
    every 6 months? :D

    some providers here had downtime every day lmao

    "tier 3 dc"

    nope, node5!

    Thanked by 8lirrr allthemtings gbzret4d fluffernutter Porlam Frameworks ImFound satorik
  • ediazediaz Member

    @asthen said:

    @angstrom said:

    @ediaz said:
    Enough is enough, we have been customers of frantech and buyvm for easily 10 years, with about 3-4 virtual machines and storage of about 6TB but every year we have some incident related to our systems, either they go down or the storage fails...

    the last one has been to lose our mail data of the last 10 years... it was a system that we did not have backup because it was not important, but the worst thing will be to recover the functionality of a system again that will be costly in hours of work without the data...

    Any more reliable provider to host data and with machines at a good price but that has incidents every year?

    You were already tired of BuyVM last October (= 10 months ago), and yet now (= 10 months later), you're still with BuyVM?

    https://lowendtalk.com/discussion/189370/tired-of-buyvm-looking-for-alternatives-with-block-storage-on-europe

    Let's see again next year, maybe another thread tired of buyvm again.

    This was different situations, I was evaluate migrate because I have incident with storage every 6 months. at the end I migrate to a new server on Amsterdam location.. but now the last incident is lost the data, time to work on exec the recovery plan.

    If the solution is buyvm is a great provider is a standard on the market have issues every 6 months, with only 3 6 machines.. ok I guest..

  • dosaidosai Member

    it was a system that we did not have backup because it was not important

    but the worst thing will be to recover the functionality of a system again that will be costly in hours of work without the data

    Hmm

    Thanked by 2asthen emgh
  • hyperblasthyperblast Member

    @Francisco

  • lirrrlirrr Member

    yeah best to have a backup and have a backup for backup

  • emghemgh Member

    @lirrr said:
    yeah best to have a backup and have a backup for backup

    bakap

    Thanked by 3lirrr gbzret4d Patriarch
  • sh97sh97 Member, Host Rep

    @emgh said:

    @lirrr said:
    yeah best to have a backup and have a backup for backup

    bakap

    my i m hav offsite bakap petabytes

    Thanked by 2emgh Frameworks
  • lirrrlirrr Member

    r e g a r d

    Thanked by 3emgh sh97 ediaz
  • xvpsxvps Member
    edited August 26

    @ediaz said:
    Any more reliable provider to host data and with machines at a good price but that has incidents every year?

    I recommend Hetzner Cloud. They have good uptime and decent prices.

    You can attach extra storage to the VPSs, and you can take snapshots and use automatic backups of the entire VPS. This makes it easy to get back online in case of hardware failure.

    You can test it with a free €20 cloud credit (new customers only): https://hetzner.cloud/?ref=03MKJMctu2t0 (aff)

    Or https://hetzner.com if you dont want the credit.

    Thanked by 1ediaz
  • gbzret4dgbzret4d Member

    @ediaz said:

    @gbzret4d said:
    Not important and no backup but you still come to LET to tell us that you lost data which is not important?

    It is normal that you provider lost you data and every 6 months have a incident related to the service of the machine.. (I can understand the downtime) I said a long downtime.. if this is the standard procedure.. ok.

    Then why stay with the same host when you are unsatisfied?

  • ediazediaz Member
    edited August 26

    @gbzret4d said:

    @ediaz said:

    @gbzret4d said:
    Not important and no backup but you still come to LET to tell us that you lost data which is not important?

    It is normal that you provider lost you data and every 6 months have a incident related to the service of the machine.. (I can understand the downtime) I said a long downtime.. if this is the standard procedure.. ok.

    Then why stay with the same host when you are unsatisfied?

    I was using the old qemu machines for the fist releases I gest that the issues was related to the old hardware at the same time, the Block storage was only released on Las Vegas.. a few years latter I see the new hardware kvm (more expensive, but who cares) and storage on Amsterdam (the server was closer and newer) but.. this is why..

    on a enormous offer of servers and prices, (the same block storage can cost 1T, 5$, 10$ or 15$ or 150$ depending of the provider) and with no information is complicate to choose what is better price/quality...

    If the buyvm offer is good on terms of one failure every 6-8 months for 3-4 machines.. is good to know that I need to pay more..

    My post here it to notify the issue and if somebody can said you can find better SLA on other provider for the same price I will check it, not to claim any to frantech of the backups.. thanks for everything.

This discussion has been closed.