user complaints to HostBrr

thane

@jmaxwell said:
Post BF/CM drama post: 001

Idk, the hxservers collapse was pretty juicy.

ScreenReader

CheepCluck

@horasjey said:

Thanks for giving me a reason for turning on my CRT. Can you reimburse my electric bill for that?

@thane said:

@jmaxwell said:
Post BF/CM drama post: 001

Idk, the hxservers collapse was pretty juicy.

The best part was nobody including @emgh saw it coming!

emgh

@CheepCluck I’m sure there’s a lesson to be learned somewhere here, but I don’t see it.

CheepCluck

@emgh said:
@CheepCluck I’m sure there’s a lesson to be learned somewhere here, but I don’t see it.

wait til around new years. It'll be so juicy you'll be gushing. Now whip out your tarot ouija balls and lets see whos next

CheepCluck

@CheepCluck said:

@emgh said:
@CheepCluck I’m sure there’s a lesson to be learned somewhere here, but I don’t see it.

wait til around new years. It'll be so juicy you'll be gushing. Now whip out your tarot ouija balls and lets see whos next

Edit:
My CRT goes BRRRRR when i degauss. Whats going on?

forces

You broke the law and tos, Not the domain, Not the vps. Domain and Vps are incapable of breaking any laws, a human did.
Ur hosting provider decided to terminate YOU, not the vps u brought.
This is how LAWS AND REGULATIONS works, understand?

cybertech

you implement ignorance?

CheepCluck

@cybertech said:
you implement ignorance?

No, neither do we implement cleartext either. Nerd

yoursunny

@CheepCluck said:

@cybertech said:
you implement ignorance?

No, neither do we implement cleartext either. Nerd

I may or may not have infringing material on HostBrr.
It's written through Rclone crypt remote and the decryption key does not exist on this server.
If asked, these files are the noise samples from my lava lamp.

CheepCluck

@yoursunny
I read the manifesto. smells like bloat.

gbzret4d

@Astro said:
What were you hosting anyway?

Positive reviews about HXServers.

If he had done more push-ups, he could be @yoursunny brother

asthen

His post saying google sharer script, either pirated movies or pirated porns lol, with data over TB, probably using labze server to copy around google team drive.

At first the dns was not behind cloudflare, after get warning from labze, he didn't take backup and claims to have no time, but have the time to proxy the server behind cloudflare and waiting to see what happen, now get terminated and posting at forum just asking to get roasted by people. Amazing.

gbzret4d

@totally_not_banned said:

@horasjey said:

@totally_not_banned said: If keep on going like that you'll have a collection of bans pretty soon. The combination of cluelessnes and entitlement...

Yes that's right,
maybe I will delete the Google Drive Share script website,

but I need to backup data from other websites that are hosted on my 2 VPS,

Maybe you should have:

a) Taken the offending content offline until you figure out if cloudflare is an appropriate solution (as you found out the hard way, it's not)
b) Kept important stuff separate from content that is prone to case problems.
c) Done some research first.

What is used to hide the real IP of the server to get rid of DMCA? Many torrent sites using Cloudflare as a proxy. I think they get many DMCA complaints

JabJab

@gbzret4d said: Many torrent sites using Cloudflare as a proxy. I think they get many DMCA complaints

1. Why would torrent site get a DMCA when they don't host the files?
2. Maybe they use Cloudflare as CDN rather than hide-my-ip shit and there is "no DMCA" hosting behind that and you just don't know? :-)

sillycat

@gbzret4d said: What is used to hide the real IP of the server to get rid of DMCA?

Get your own ASN, and then you can receive all the abuse reports and handle them as you see fit.

@JabJab said: Why would torrent site get a DMCA when they don't host the files?

The employees at the IP protection company who send the emails are usually not very smart.

@JabJab said: Maybe they use Cloudflare as CDN rather than hide-my-ip shit

I have not met a single person who is not using Cloudflare to hide their origin servers, including myself. That is the sole reason I use Cloudflare.

arachi004

@JabJab said:
1. Why would torrent site get a DMCA when they don't host the files?

DMCA complaints are not just about you owning the file, but distributing the file is also included.

VPSensational

@horasjey said:

@thane said: Time to start rebuilding your website from scratch. Consider the cost as payment for education, lol. Maybe you got lucky and there's snapshots on archive.org you can use.

>
I'm annoyed, because one domain is subject to DCMA, but all my domains in it just disappeared

Stop crying like a baby

asthen

@arachi004 said:

@JabJab said:
1. Why would torrent site get a DMCA when they don't host the files?

DMCA complaints are not just about you owning the file, but distributing the file is also included.

Agree, people just sent dmca if your website has link to the content.

jokotan

@yoursunny said:
I may or may not have infringing material on HostBrr.
It's written through Rclone crypt remote and the decryption key does not exist on this server.
If asked, these files are the noise samples from my lava lamp.

What protocol are you using to transfer files with rclone? I want to transfer baclups between vsps, but don't want to setup ftp

yoursunny

@jokotan said:
What protocol are you using to transfer files with rclone? I want to transfer baclups between vsps, but don't want to setup ftp

From file source to the storage: SFTP.
I'm using the OpenSSH SFTP server on the server side and rclone SFTP remote as well as rclone crypto remote on the client side.
When the storage server receives these files, they are already encrypted.

From storage to tablet: HTTP.
I'm running rclone serve http on the storage, which serves encrypted files over HTTP.
Then I'm running another instance of rclone serve http on a small computer in my house, serving a crypt remote over the http remote, decrypting the files.
On the tablet I access the HTTP server in the house computer.
For each video, I paste its link into VLC Player app on the tablet.

nillyhan

@labze said:

@horasjey said:
It's really sad how hostbrr solves problems this way :-)

canceling the service without providing a good solution for the client> @JasonM said:

@horasjey said: I need my other website data which is being hosted on that VPS

probably, any host, if deletes your VPS, your data is gone!!!
had it been shared hosting you could have got backups, but i suppose no provider takes VPS backups (unless they are offered in the plan).

It is unfortunate that you see it this way. I try to be as lenient as possible with clients breaking the TOS, as it might come down to an honest mistake. I forwarded the intial abuse complaint to you and explained the situation. Your response was that your domains no longer resolve to the server. I took your word in good faith and unsuspended your service.

At this point, you knew you were hosting problematic content and had every chance to backup your data. Unfortunately I didn't just get a new DMCA notice for another website I also got a message that the old notice were not handled and it if was still active within 24 hours the node would be suspended until resolved.

From here my only resolution was to terminate your service. Even if I wanted to, I couldn't afford to give you the time to do backups considering you had Terabytes worth of data which would at least take several hours for you to backup. I rather not risk having 30 or so other clients getting their service taken offline so a person who reapeatedly broke the TOS and lied could get backups of illegal material.

So to sum this up. You got a good solution. Your service was unsuspended but you decided to keep breaking the TOS instead of fixing the issue. The data is gone as termination permanently erases all data from the VPS.

I have some questions just to be sure. If my service plan comes with an offsite backup ability included (which I believe comes with all hostbrr plans for what I've seen), can I download that backup after my vps is terminated?

If someone is using a dedicated server, he's the only person in that node, so there should be no fear of other clients facing downtime in that node for him. For such cases, would you be able to give the clients more time and window for discussions? Because honestly, some DMCA or C&D notices are just pure crap (eg, how nitter instances get dmca'd even though it's only a proxy) and might need longer discussions to be resolved.

DeadlyChemist

HostBrr does not deserve customers like this

thambyz

When you got the first DMCA notice, you should have immediately suspended the offended domain before you start thinking of solution.
And you replied that you moved to another provider, but you just added Cloudflare in between. So after 24 hrs Cloudflare received DMCA notice -> auto forwarded to Hetzner -> auto forwarded to HostBrr -> Your account terminated by HostBrr.

strictlyparmesan

10 points to @labze and hostbrr, good stuff right there, handled it perfectly.

labze

@nillyhan said:

@labze said:

@horasjey said:
It's really sad how hostbrr solves problems this way :-)

canceling the service without providing a good solution for the client> @JasonM said:

@horasjey said: I need my other website data which is being hosted on that VPS

probably, any host, if deletes your VPS, your data is gone!!!
had it been shared hosting you could have got backups, but i suppose no provider takes VPS backups (unless they are offered in the plan).

It is unfortunate that you see it this way. I try to be as lenient as possible with clients breaking the TOS, as it might come down to an honest mistake. I forwarded the intial abuse complaint to you and explained the situation. Your response was that your domains no longer resolve to the server. I took your word in good faith and unsuspended your service.

At this point, you knew you were hosting problematic content and had every chance to backup your data. Unfortunately I didn't just get a new DMCA notice for another website I also got a message that the old notice were not handled and it if was still active within 24 hours the node would be suspended until resolved.

From here my only resolution was to terminate your service. Even if I wanted to, I couldn't afford to give you the time to do backups considering you had Terabytes worth of data which would at least take several hours for you to backup. I rather not risk having 30 or so other clients getting their service taken offline so a person who reapeatedly broke the TOS and lied could get backups of illegal material.

So to sum this up. You got a good solution. Your service was unsuspended but you decided to keep breaking the TOS instead of fixing the issue. The data is gone as termination permanently erases all data from the VPS.

I have some questions just to be sure. If my service plan comes with an offsite backup ability included (which I believe comes with all hostbrr plans for what I've seen), can I download that backup after my vps is terminated?

If someone is using a dedicated server, he's the only person in that node, so there should be no fear of other clients facing downtime in that node for him. For such cases, would you be able to give the clients more time and window for discussions? Because honestly, some DMCA or C&D notices are just pure crap (eg, how nitter instances get dmca'd even though it's only a proxy) and might need longer discussions to be resolved.

In regards to the first question, I'd say most likely not. I don't have the habit of terminating the service without interacting with the client first, so in most cases I would likely give the client the chance to backup the data themselves by unsuspending the service. Just like I did in this case. However, this gesture of good faith was taken advantage of, and in those cases I do not give second chances, nor would I go through the troubles to restore a backup file and upload it for someone. In any case, the client would need to be able to virtualize the backup image himself or get another VPS provider willing to mount such a image to even get anything from it which I'd say is not doable for the vast majority.

When I get a DMCA notice I get a quite detailed description of what content is being shared. For a VPS or Dedicated the procedure would be the same most of the way. One thing is the entire node being suspended, that of course would be bad as that would cause downtime for many people. The other thing is if I fail to abide by the abuse messages I receive I will most likely get in worse standing with the datacenter. That is not a situation I wish either.

Daniel15

@arachi004 said:

@JabJab said:
1. Why would torrent site get a DMCA when they don't host the files?

DMCA complaints are not just about you owning the file, but distributing the file is also included.

Torrent sites don't distribute the content either. They just point to trackers, which then point to the IPs that have the actual data. There's plenty of caselaw stating that simply linking to infringing content located elsewhere is not in itself a violation of DMCA.

Note that DMCA is a US-specific law and thus doesn't apply to any providers located outside the USA. Many countries have stricter copyright laws than the USA though.

labze

@Daniel15 said:

Note that DMCA is a US-specific law and thus doesn't apply to any providers located outside the USA. Many countries have stricter copyright laws than the USA though.

I think DMCA have become synonym with any takedown request.

host_c

sonymegas

thats happen because you buy servers from hostbrr thats hosted on hetzner ..
hetzner is germany company so is too bad you cant do anything just change company
dont mess with german laws