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I know but if its urgent, surely I’d get a response right?
If my server goes on fire on a Friday night, does that mean I should expect at least a 48 hour downtime? Lol
logged a support ticket with a sales question 24 hours ago, no response... support is everything imagine paying for a service 3-4weeks later not delivered and trying to get answers... kiss goodbye to your money
Plus
also I don't really think that uploading an ISO is
urgent ticketon such sale servers, lol.Well that’s exactly what’s happening with me right now… I prepaid 2 years too.
the fact that they say only raise urgent tickets if it's really urgent otherwise your account will be deactivated is a cop out. Clearly if you're reaching out for support it's urgent to you. you pay for what you get
yes. if unacceptable, look for a provider that can do weekend support, presumably for discounted services.
So to get it straight:
You paid for service with limited support that out right says it can take few days
You paid for 2 years of service that has ETA on delivery from week to two weeks
Your server was delivered faster
Within 24h (I assume) [on two year order] you already create
urgent ticketon service that was in theory not supposed to be delivered yet and you came here to ask to even speed it up?It's a fucking weekend, it's one of the hottest and most busy weekends of the year.
Mate, I have a feeling those HH sales are not for you and you should buy from a normal page if you need ASAP support.
Any Yabs for amsterdam e5?
On this BF my only interest that 8gb amsterdam or Inceptionhosting 4gb in UK
🤔
Hang on.
Yeah sure, I pre-paid 2 years for a service that had an ETA of 1-2 weeks and got it in 24 hours. Huge ++++ to @hosthatch for fulfilling the new service much quicker than expected.
But wait, the service is fulfilled and therefore my 2 years is counting and that also means I'm paying for it. My 730 days of service that I should be getting is counting. It's not counting from the 1-2 weeks ETA that was given to me, it's counting from YESTERDAY, the day that it was fulfilled.
The whole
urgent ticketthing is subjective. Urgency depends on how the ticket raiser is classifying the situation. To me, I purchased this VPS to install a custom OS. That's why I paid the premium to get a KVM VPS rather than an OVZ. However, their custom OS upload option is completely broken, with the progress bar stuck on 0% no matter what ISO I provide. This is a blocker to me, I cannot install the OS I require, therefore I think it is urgent.Should I buy HH sales deals from now on expecting that I should be able to use it in 2 weeks time and that I'm actually prepaying for 2 years minus the time it takes to resolve an urgent, blocking ticket?
No... You should "read" first post:
Fuck HostHatch, it stole my money without agreement, it get the payment info when i pay for one order. and one day later , another order that i wont to pay got paid at a holyshit midnight! has no way to cancel unpaied order, has no way to cancel paied invoice neither.
Their NL is fucking insane. Uptime is amazing as well. Im with them for 1year and a half and had only couple minutes downtime all together. Longest was about 5min when they had scheduled maintenance 130days ago. Since then its 100% uptime. I'm using it as primary node for DB cluster.
Yabs 2core 8GB (their older offer) 35$/yr
Basic System Information:
Uptime : 131 days, 16 hours, 51 minutes
Processor : Intel(R) Xeon(R) CPU E5-2690 v2 @ 3.00GHz
CPU cores : 2 @ 2999.998 MHz
AES-NI : ✔ Enabled
VM-x/AMD-V : ❌ Disabled
RAM : 7.8 GiB
Swap : 1024.0 MiB
Disk : 18.7 GiB
Distro : Debian GNU/Linux 10 (buster)
Kernel : 4.19.0-18-amd64
fio Disk Speed Tests (Mixed R/W 50/50):
iperf3 Network Speed Tests (IPv4):
Geekbench 5 Benchmark Test:
Test | Value
|
Single Core | 596
Multi Core | 1012
Full Test | https://browser.geekbench.com/v5/cpu/18906379
Wow nice
Speed are good too
But i better wait for their Flash sale on cyber monday , hope there is better deal
Otherwise i will take this 8gb $35 instead
can you use their server as VPN?
haha
Unfortunately, the most likely outcome of this will be urgent tickets being disabled for your account. You should have a resolution for your problem tomorrow (Monday).
Just curious, what ISO were you trying? Is it not an option in any of their prebaked ISOs or in Netboot?
have just got one vps and look like it work unstable, can not upload iso> @iPwnJ00 said:
me too, can not upload my iso, no nested virt, so sad
Are EPYC NVMe plans vCPUs or physical cores?
3 CPU cores (100% dedicated, burstable up to 300%)
Does the above plan come with 1 or 3 dedicated cores?
3 AMD EPYC Milan cores (100% dedicated, burstable up to 300%)
8 GB DDR4 RAM
60 GB NVMe Storage
my vps is really slow
>
What slow? Please give more details on what os what programs you have installed and where are you seeing slowness?
I update the OS and install some apps and it has spent for hours, sometime lose the connection
location is LAX
Are the cores dedicated? Do you have a YABS?
I dont know how to check dedicated or not, sorry
https://github.com/masonr/yet-another-bench-script
Run this like a true LETer. That will give you idea if VPS is underperforming
Also are you running desktop enviroment or doing it through ssh terminal?
I ran it yesterday, however i didn't save the results, and I'm installing windows os right now so i can not run it again and post it here
I think it will be stabled after BF & CM deals is end
I think windows is the problem. I don't think they allow running windows on their vps?
If your panties were so twisted, you could ticket for asking the start date to be moved to when the ISO is fixed. Again, not an urgent ticket request.
You would be wrong. Since your service has not actually been setup and operating and now down, there is virtually NO hosting provider anywhere that would consider a feature such as custom ISO to be an "urgent ticket" matter. Even if it was a regular paid service.
Yes. It was spelled out clearly in the OP.
Which part did you have trouble understanding? What made you think you could order something and not pay it? You're complaining about something when you don't realize that you're taking away a server someone else will want to buy.
From OP:
I am planning to get one to install windows. Please confirm that windows is running smoothly, if so.