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PulsedMedia +35% price increase

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Comments

  • You really shouldn't use ptr records in your spf

  • yoursunnyyoursunny Member, IPv6 Advocate

    @jcolideles said:
    ohh sorry my bad. omail1 and omail4 is much worse.

    I tried with mail-tester.
    Score is 9.5 of 10.
    https://www.mail-tester.com/test-4xo2wgyv5

    To trigger the email:

    1. Add a subaccount with mail-tester inbox.
    2. "Forget password" and enter the subaccount email.
    3. Delete the subaccount.
  • @_cece said:
    even in WHMCS under email history there is only one email regarding the reminder. 4 E-Mails haven’t been send at all to my mailbox.

    This is what I reported to them on Discord one time, after they said in their REMINDER EMAIL "we emailed everyone"... if emails mysteriously disappear from your WHMCS as well, then there are bigger problems you need to solve.

    Of course, the response was "Most likely human error, but it's hard to see how when most did get it".

    Not that hard to see. Just set the parameters correctly.

  • How about fixing the invoice system so that the invoice matches the PayPal amount?!

    My invoice states $14.01 USD but then on PayPal for payment it states $14.01 EURO.

    Overcharging customers? That legal?

  • _cece_cece Member
    edited October 2022

    @doughnet said:
    Overcharging customers? That legal?

    Of course not. He need to inform every customer about his increase. At least for many that did not happend.
    I canceled every service. It has not only to do with the price increase but also with the harddisk space allocation. He said the system will free up on time the disk if needed. But I run now three times in no diskspace available errors for backups. The result is I need to reupload it. Also resilio will crash and corrupt files. And then I need to wait 2 days for the system to allocate me some GB. I booked 12 TB and used only 1.9TB and always getting zero diskspace errors.

    And his solution is to reprovision without data movement. Yeah it’s because it’s my fault and not his. So sorry but you can’t increase prices like a berseker with the argument of increasing hw and energy costs and then do farming which leads to impact for the customer. … and when you complain that you did dont get what you pay for the only solution is to swap hosts without file movement?

  • any alternatived for private and public? im no heavy user so low end is ok for me. Went from 3 to 9 euro here

  • yoursunnyyoursunny Member, IPv6 Advocate

    AlexHost is €11.88/year.
    Their chat support says pubic tracker is allowed.
    Storage is only 10GB, enough for 4~6 episodes or 1 movie.

    BuyVM Luxembourg is $57/year with 256GB disk.
    It's supposed to have stock on the first day of month.
    Today is Oct 01 and there's no stock.
    Moreover, Fran has been dodging the question on whether pubic tracker is allowed.

    HostSlick is €20/year with 40GB disk, pubic tracker allowed.
    I/O overuse results in suspension, and some push-ups are required to unsuspend.

    I looked at the user IPs from several private trackers.
    I see OVH, Hetzner, HostHatch, Oracle Cloud…
    Thus, they could be used if you dare.

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @yoursunny said:
    AlexHost is €11.88/year.
    Their chat support says pubic tracker is allowed.
    Storage is only 10GB, enough for 4~6 episodes or 1 movie.

    BuyVM Luxembourg is $57/year with 256GB disk.
    It's supposed to have stock on the first day of month.
    Today is Oct 01 and there's no stock.
    Moreover, Fran has been dodging the question on whether pubic tracker is allowed.

    HostSlick is €20/year with 40GB disk, pubic tracker allowed.
    I/O overuse results in suspension, and some push-ups are required to unsuspend.

    I looked at the user IPs from several private trackers.
    I see OVH, Hetzner, HostHatch, Oracle Cloud…
    Thus, they could be used if you dare.

    Public is fine.

    We had stock and it already sold. Our crate arrived yesterday and the DC is working to get us all racked.

    Francisco

    Thanked by 2yoursunny shelfchair
  • kalipuskalipus Member
    edited October 2022

    got a bump of 2.45$ for my V1000 4TB, which is fine for me

    First Payment Amount
    $6.99USD
    Recurring Amount
    $9.44USD

  • @mikoliono said:
    any alternatived for private and public? im no heavy user so low end is ok for me. Went from 3 to 9 euro here

    I guess Offcloud could be interesting. On stack social they have a lifetime plan for just 39.99USD.

  • @_cece said:

    @mikoliono said:
    any alternatived for private and public? im no heavy user so low end is ok for me. Went from 3 to 9 euro here

    I guess Offcloud could be interesting. On stack social they have a lifetime plan for just 39.99USD.

    a quick search and maybe ultra.cc with 5 euro seems like a deal. been with pulsed for years but this is just wanting people to cancel.

  • @mikoliono said:

    @_cece said:

    @mikoliono said:
    any alternatived for private and public? im no heavy user so low end is ok for me. Went from 3 to 9 euro here

    I guess Offcloud could be interesting. On stack social they have a lifetime plan for just 39.99USD.

    a quick search and maybe ultra.cc with 5 euro seems like a deal. been with pulsed for years but this is just wanting people to cancel.

    I moved back to ultra (used them previously for 32p until the site when down) as my pulsedmedia server was increasing from £38 - £108.

    Worth going back to as everything works without issue, speeds are better and no having to jump through hoops when setting up the arrs.

  • @Francisco said:

    @yoursunny said:
    AlexHost is €11.88/year.
    Their chat support says pubic tracker is allowed.
    Storage is only 10GB, enough for 4~6 episodes or 1 movie.

    BuyVM Luxembourg is $57/year with 256GB disk.
    It's supposed to have stock on the first day of month.
    Today is Oct 01 and there's no stock.
    Moreover, Fran has been dodging the question on whether pubic tracker is allowed.

    HostSlick is €20/year with 40GB disk, pubic tracker allowed.
    I/O overuse results in suspension, and some push-ups are required to unsuspend.

    I looked at the user IPs from several private trackers.
    I see OVH, Hetzner, HostHatch, Oracle Cloud…
    Thus, they could be used if you dare.

    Public is fine.

    I'm pretty sure he asked about pubic which probably has other legal issues... ;)

    Thanked by 1TimboJones
  • @Jamph said:

    @mikoliono said:

    @_cece said:

    @mikoliono said:
    any alternatived for private and public? im no heavy user so low end is ok for me. Went from 3 to 9 euro here

    I guess Offcloud could be interesting. On stack social they have a lifetime plan for just 39.99USD.

    a quick search and maybe ultra.cc with 5 euro seems like a deal. been with pulsed for years but this is just wanting people to cancel.

    I moved back to ultra (used them previously for 32p until the site when down) as my pulsedmedia server was increasing from £38 - £108.

    Worth going back to as everything works without issue, speeds are better and no having to jump through hoops when setting up the arrs.

    yes, got a ultra now. Already installed extra rtorrent plugins and set up android app and browser upload. Very good guides.

    Thanked by 1Jamph
  • @ralf said:

    @Francisco said:
    Public is fine.

    I'm pretty sure he asked about pubic which probably has other legal issues... ;)

    Based on Japanese porn, pubic hair isn't censored and completely fine!

  • yoursunnyyoursunny Member, IPv6 Advocate

    BuyVM Luxembourg 1GB is restocked, but 512MB is still out of stock.

  • :D
    now he consolidates hosts.... I'm out. not willing to setup everything from the beginning again. But maybe the no diskspace available problem will be solved ...

    Thanked by 1darkimmortal
  • emperoremperor Member
    edited November 2022

    @kalipus said: got a bump of 2.45

    Till you get bump from 14 euros/y for fat32 special sale to 98 euros/year for same one you have nothing to worry. Ironic, that special is only 1tb hdd and 1tb transfer per month, coming down to 8 euros/m, and their m1000 line lowest one is 9 euro per month for 2tb hdd and 30tb monthly traffic. Ridiculous math. On top of that, they migrated to very much oversold slower server than before so no point in keeping the service active.

  • _cece_cece Member
    edited November 2022

    And by the way... he did NOT migrate the data... Quote of his email:

    Your data will be migrated, but that can take upto 3 days to complete. Migration >includes data directory, rtorrent session and some sparse settings files. Please backup >everything important at this time to be safe!

    So to be clear... you got 3 days to backup (in my case up to) 12TB of data. That's ridiculous....
    Every file outside the ./data or ./rtorrent diroctory didn't got migrated.

    and the bonus diskspace is also gone:

    Bonus disk quota will be unfortunately reset also at this time,

    Thanked by 1darkimmortal
  • yoursunnyyoursunny Member, IPv6 Advocate

    My €18/year 450GB plan becomes €81/year.
    The migration increased disk capacity to 800GB and (temporarily?) eliminated speed limits.
    I can reach download speeds up to 55MB/s, if the peers are in Germany.

    I'm now downloading >500GB "free" torrents from the college's private tracker, in order to gain uploads.
    College dorm network has public IP but is not connectable from outside, and home networks are often behind NAT, so my connectable seedbox serves as a bridge between them.

    I already acquired iHostART 50GB as replacement, €5.50/year with 25% involucration risk.
    The PulsedMedia slot expires on Nov 26 and I will not renew.

    Thanked by 1PulsedMedia
  • yeah, but deleting customers data for a paid service because he needs to consolidate hosts for cost-effectiveness is... well you could call it scam. I was NEVER able to allocate all of my disk space because the system had always no space avaialble and now he consolidates the servers and delete customers data.. not trustworthy at all.

  • yoursunnyyoursunny Member, IPv6 Advocate

    I got new slot that is larger than old slot plus old bonus.
    The new slot received 200GB bonus disk after a day.

    The migration is limited to ./data etc only in their default rsync command.
    You could invoke rsync manually to copy other folders.
    Bandwidth within the same data center is not counted towards quota.

    Thanked by 1PulsedMedia
  • @_cece said:
    yeah, but deleting customers data for a paid service because he needs to consolidate hosts for cost-effectiveness is... well you could call it scam. I was NEVER able to allocate all of my disk space because the system had always no space avaialble and now he consolidates the servers and delete customers data.. not trustworthy at all.

    That's not a scam, that's just variations of inconsideration.

  • PulsedMediaPulsedMedia Member, Patron Provider
    edited November 2022

    @_cece said:
    :D
    now he consolidates hosts.... I'm out. not willing to setup everything from the beginning again. But maybe the no diskspace available problem will be solved ...

    Thought you were out already? You've been constantly complaining about something, and if i recall correctly, saying that you are out and cancelled multiple times now.

    @_cece said: I canceled every service.

    Oh yes, there it is, on this very same page :) Funny how you can cancel "every service" (you have 1 right?) like every other week? :)

    @emperor said: Ridiculous math. On top of that, they migrated to very much oversold slower server than before so no point in keeping the service active.

    all the new ones are upgraded and faster servers. ZERO complaints, only praises so far -- except yours and single abuse case out of 100+ servers had an abuser, that was dealt with.

    If you are experiencing lower than before performance, please open a ticket so we can take a look at it.

    Every single server is upgraded indeed, and our stats show quite a big bump in bandwidth utilization too -- all around.

    Oof, was about to post and i just realized, initially there was a bunch of nodes which had like 1 to 4 users on them which got consolidated to old style servers. If that is the case, then you will get a second migration later down the line to the upgraded spec. So, yes, there was a very marginal user group who got "downgraded" from what is essentially a dedicated server for shared prices to actual shared servers. These were loss leader servers.

    You know if you got upgraded from the migration e-mail. If that migration email does not talk about the upgrade, then there will be another migration sometime in the unknown future. Even then, you most likely got a small upgrade such as CPU/RAM on the node.

    @_cece said: So to be clear... you got 3 days to backup (in my case up to) 12TB of data. That's ridiculous....
    Every file outside the ./data or ./rtorrent diroctory didn't got migrated.

    Re-read the email, it says may take up to 3 or 5 days. It also reads that the node will be up for a week and to check that everything important is migrated, to make backups if you need.

    Every single server is up for 7+ days typically after the migration, and even then we also check that there is no data migrations left going, and prefer to see at minimum several days zero activity. A large number of servers is kept online 2-3 weeks after migrations to give extra time.

    data directory is the default download location, and it's session directory not rtorrent directory which holds the torrent files. These locations are explained on the migration e-mail, should you choose to read it.

    I don't know what your problem is, but even if we gave you solid pure 100gr gold bar i am quite certain you have something to make drama about. Wouldn't you? Yes You Would Because the gold bar might be 1000x worth what you paid, but it's not a seedbox. ;)

    Perhaps you should get a unmanaged dedi and self maintain everything, sounds like that fits you best -- everything is then exactly as you setup and how you like it :) No drama needed.

    @yoursunny said: The migration increased disk capacity to 800GB and (temporarily?) eliminated speed limits.

    Not temporary, if you got boosted base storage that is 100% permanent.

    @_cece said:
    yeah, but deleting customers data for a paid service because he needs to consolidate hosts for cost-effectiveness is... well you could call it scam. I was NEVER able to allocate all of my disk space because the system had always no space avaialble and now he consolidates the servers and delete customers data.. not trustworthy at all.

    We do migrate the standard paths and you have ample time to make sure everything of importance got migrated out. This is on the migration email, should you choose to read it. If you have made your own configs out of standard paths, then you need to double check you got it all.

    The server had space available, you simply never used it. This has been explained to you like a dozen times over now. (yes hyperbolic, but it really is several times -- on this thread and on tickets, but you have chosen to ignore that too, like migration emails)

    @yoursunny said: I got new slot that is larger than old slot plus old bonus.
    The new slot received 200GB bonus disk after a day.

    The migration is limited to ./data etc only in their default rsync command.

    You could invoke rsync manually to copy other folders.
    Bandwidth within the same data center is not counted towards quota.

    THIS. And we do not even attempt to be clairvoyants to know what kind of special setups one may have, also we do not want to be going in and studying user data + settings at all, not on individual or mass setting. Your data, is Your data and we should never look at it. So it's either copy everything, or only known paths. Copy everything is almost guaranteed to cause things to break, and requires more calendar time to test. A lot more.

    This method works for 99% of users perfectly fine. And that's not hyperbole, we have done over the past week alone hundreds of migrations, apart from what's here we have received only couple tickets most of which are people not realizing data migration is not instant and takes couple of days.

  • PulsedMediaPulsedMedia Member, Patron Provider

    Ok, the "catch all" migration script is now done.

    A few users got to beta test it out, and the danger is that it copies over too much, such as logs, cache, temp files etc.

    If you would like this catch-all to be ran by us, and have been migrated as of late, old server is still online, just open a ticket and we will relaunch migration with new commands.

    Fully expecting this to cause more inconvenience to our users than the previous of just the few chosen standard paths, but we shall see how it goes.

  • _cece_cece Member
    edited November 2022

    @PulsedMedia said: Thought you were out already? You've been constantly complaining about something, and if i recall correctly, saying that you are out and cancelled multiple times now.

    Well, the billing period is until the end of november (that special service was not offered with a one month billing period).

    @PulsedMedia said:

    Oh yes, there it is, on this very same page :) Funny how you can cancel "every service" (you have 1 right?) like every other week? :)

    No. I mention here on LET several times that I (now) had more than one (and two). - and not for torrenting. Just for the disk-space and my backup routine. So mostly 99.999% of the time idling.

    BTW, and for the sake of completeness:
    I never (beside the disk issue which gets really annoying and ends in file corruption for my backup tasks) complained about the product itself. I also didn't complained when one host was down, because some error or failing can occur in the sense of "human failure". That is all fine and you won't here a word from me saying something else. But this is criticism "on a high level" because we all know you can be great. But not moveing the whole user directory is alittle bit annoying.

  • PulsedMediaPulsedMedia Member, Patron Provider

    @_cece said: beside the disk issue which gets really annoying and ends in file corruption for my backup tasks

    Which issue does not exist, if we sell you 12TB you get 12TB.

    @_cece said: But not moveing the whole user directory is alittle bit annoying.

    on your new one: rsync -avux username@oldserer:. .

    also read:

    @PulsedMedia said:
    Ok, the "catch all" migration script is now done.

    A few users got to beta test it out, and the danger is that it copies over too much, such as logs, cache, temp files etc.

    If you would like this catch-all to be ran by us, and have been migrated as of late, old server is still online, just open a ticket and we will relaunch migration with new commands.

    Fully expecting this to cause more inconvenience to our users than the previous of just the few chosen standard paths, but we shall see how it goes.

  • @PulsedMedia said:

    • 20€ current price, +25%, final price from 15€: 25.00€

    Obviously means FROM 20€ + 25% = 25€
    Like on the other lines.

    I am sure you can find more typos on that mailing, or perhaps grammar errors :)

    A new drinking game, how many typos or grammar errors can you find from it?

    I like the service, but got confused with new bill

    my previous bill:
    M10G S - 3-172barbera.pulsedmedia.com (27.05.2022 - 26.11.2022) 53.93€
    Promotional Code: 2021bflet-flash-m10gs-6mo - 55.50% Recurring Discount -29.93€
    Total 24.00€

    my new bill:
    M10G S - 3-172barbera.pulsedmedia.com (27.11.2022 - 26.05.2023) 136.58€
    Promotional Code: 2021bflet-flash-m10gs-6mo - 55.50% Recurring Discount -75.80€
    Total 60.78€

    I contacted your billing department and requested help with calculation but got a one-line reply "Price is calculated on monthly price."

    If I understand correctly, based on monthly price,
    the original monthly price is (53.93 / 6) = 8.99€
    the new monthly price (include 35% increase) is 8.99 * (1+35%) = 12.14€
    the new 6-month price is 8.99 * (1+35%) * 6 = 72.82€
    the new 6-month price with promo code is (8.99 * (1+35%) * 6) * (1-55.5%) = 32.4€

    Can you please help me check my calculation?

  • @pan21 said:

    @PulsedMedia said:

    • 20€ current price, +25%, final price from 15€: 25.00€

    Obviously means FROM 20€ + 25% = 25€
    Like on the other lines.

    I am sure you can find more typos on that mailing, or perhaps grammar errors :)

    A new drinking game, how many typos or grammar errors can you find from it?

    I like the service, but got confused with new bill

    my previous bill:
    M10G S - 3-172barbera.pulsedmedia.com (27.05.2022 - 26.11.2022) 53.93€
    Promotional Code: 2021bflet-flash-m10gs-6mo - 55.50% Recurring Discount -29.93€
    Total 24.00€

    my new bill:
    M10G S - 3-172barbera.pulsedmedia.com (27.11.2022 - 26.05.2023) 136.58€
    Promotional Code: 2021bflet-flash-m10gs-6mo - 55.50% Recurring Discount -75.80€
    Total 60.78€

    I contacted your billing department and requested help with calculation but got a one-line reply "Price is calculated on monthly price."

    If I understand correctly, based on monthly price,
    the original monthly price is (53.93 / 6) = 8.99€
    the new monthly price (include 35% increase) is 8.99 * (1+35%) = 12.14€
    the new 6-month price is 8.99 * (1+35%) * 6 = 72.82€
    the new 6-month price with promo code is (8.99 * (1+35%) * 6) * (1-55.5%) = 32.4€

    Can you please help me check my calculation?

    +3,50€ per month for any service below 5.50€ per month.

  • @_cece said:

    @pan21 said:

    @PulsedMedia said:

    • 20€ current price, +25%, final price from 15€: 25.00€

    Obviously means FROM 20€ + 25% = 25€
    Like on the other lines.

    I am sure you can find more typos on that mailing, or perhaps grammar errors :)

    A new drinking game, how many typos or grammar errors can you find from it?

    I like the service, but got confused with new bill

    my previous bill:
    M10G S - 3-172barbera.pulsedmedia.com (27.05.2022 - 26.11.2022) 53.93€
    Promotional Code: 2021bflet-flash-m10gs-6mo - 55.50% Recurring Discount -29.93€
    Total 24.00€

    my new bill:
    M10G S - 3-172barbera.pulsedmedia.com (27.11.2022 - 26.05.2023) 136.58€
    Promotional Code: 2021bflet-flash-m10gs-6mo - 55.50% Recurring Discount -75.80€
    Total 60.78€

    I contacted your billing department and requested help with calculation but got a one-line reply "Price is calculated on monthly price."

    If I understand correctly, based on monthly price,
    the original monthly price is (53.93 / 6) = 8.99€
    the new monthly price (include 35% increase) is 8.99 * (1+35%) = 12.14€
    the new 6-month price is 8.99 * (1+35%) * 6 = 72.82€
    the new 6-month price with promo code is (8.99 * (1+35%) * 6) * (1-55.5%) = 32.4€

    Can you please help me check my calculation?

    +3,50€ per month for any service below 5.50€ per month.

    Thanks, but my monthly price before discount is 12.14€, that rule shouldn't apply to me

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