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Comments
I'm on the OPs side here. What @PulsedMedia is saying just doesn't make sense.
It would seem
That's when problems began...
If that second set of events is to be believed, then yeah, PulseMedia scammed you in the most complex way I've seen in a while, but they did.
afaiu...He didn't ... atleast until they cancelled the box
Well,
tl;tr
Moved to off topic.
Thanks for point out the facts. but that's not the story. i strongly recommend you to read from the beginning. @KermEd & @kkrajk figured out the real scenario
You cant make tl dr if you haven't read it yourself
I dont think thats really fair, Pulsedmedia fucked this guy over because he opened a ticket (their words) and now you help them silence the guy.
Anyway, if you want to make a review where theres bigger seedbox audience, drop it here https://www.reddit.com/r/seedboxes/
The problem is you, @Sanjue007. You did not explain the situation in a clear and concise way. Both in your tickets and on this thread. Everyone in page 1-2 thought you were using the scalper's whmcs account. In page 3, you finally said that the transfer was successfully completed. Even now, some people still think you were using the scalper's billing account and not your own.
Anyway, when @Sanjue007 said his server didn't get reprovisioned after transfer, what he really meant is that old data was not deleted and he didnt get a "reinstall". Is it worth trying to decipher your inaccurate and vague descriptions to support? Probably not. Should they have claimed you were committing fraud without evidence? Probably not. Maybe they do have evidence, but they can't disclose it here to protect your privacy.
How is he going to go around shilling his nigh sect then?
The simple fact is you shouldn't buy from a reseller and expect the same experience as from the source.
Nobody can read on this forum apparently.
Service was transfered legitimately by pulsedmedia itself.
Its like transering kimsufi, he got it in his acc. So whats your point?
"transferred"
THIS
Next post our actual reply to this stuff
I handled this case personally. I admit that this was handled in the most haste, but most of what OP says is misleading at best, and outright false at worst on this thread.
We are extremely vigilant against fraud, and will continue to be so.
We are strong believers in privacy, and will not go into specifics and post ticket screenshots unless OP does. It servers no good, and is actually a legitimate legal issue for us to do so. In Finland privacy laws are so strong that revealing even a photo of someone who commits a crime against your property (ie. fuel theft) is bigger crime than the crime the perpetrator did. /offtopic
But here, without revealing too much of personal data:
1) OP got service transferred in
2) OP did not request reprovisioning -- and that is besides the point (irrelevant)
3) From whom he got the service had some fraud going on in one his accounts, tied into a bigger pile of fraud (specifics i cannot talk about because it is still on going investigation)
4) All fraud related accounts gets suspended or terminated (depends level of fraud) automatically. We are handling insane load of fraud cases during this promotion of 12 years at this point, daily stuff.
5) OP opened ticket, even made posts here. Since this point he has been aware of the investigation -- he had all the benefit of shadow of the doubt.
6) I was considering just to reactivate once going through the data, OP most likely has nothing to do with the fraud.
7) He made another ticket (or two) -- with ZERO specifics. Since we are an actual business, we cannot outright recall every name. This ticket was made in the manner of accidental immediate cancel request, account gets reopened, but once the cancel request cannot be found all the alarm bells goes off. Not an cancellation request gone wrong, no immediate visibility of payment, no explanation on ticket.
8) Again terminate fraud account
9) Notice this is part of fraud investigation
10) OP is let known that he tried to confuse / defraud us, AND all services suspend (he had many)
11) I'm handling this, took a break, was afraid of a shitstorm but still took a coffee break.
12) OP sends ticket "why you delete all my data". Data was not deleted, services suspended to check things out. This would have been the most likely point where i actually go through the data.
12) This thread happens. That has only one solution --> Immediate termination of all services, OP cannot be considered anymore to be innocent bystander, nor given any benefit of the shadow of the doubt.
13) No contact from OP
14) OP account is marked closed, he should be able to reactivate it, and still open tickets. (I constantly see tickets from closed accounts)
15) OP all recent payments are refunded.
16) OP claims on this thread billing profile deleted etc. He has made zero attempts to contact us. Therefore, confirming he is persona non-grata, and at the best extremely poor communicator with zero patience.
There are no excuses, threads like this should never happen. No matter how bad will or how fscked up the other side communicated.
This could've been handled more gracefully, and with more thought. We fucked up, and we need more support staff, people with patience and people who still don't see fraud every single where. After more than 2 decades in hosting business and internet services, i personally see fraud at every glance, this shades everything. Compound to this, i am busy af, you don't add 1000 new customers every month on a small business like ours. Actually, fscking never. It's unseen, and completely out of whack compared to expectations. Now that as seedbox celebraion specials are fading off, we added 10% to our dedi customers in the past 2-3 days. But none of that is an excuse, provider is always at fault, no matter what when a thread like this happens. No matter how bad the customer (or fraudster like how i see everywhere) communicates, it is always the provider who is at fault, every single time. Facts don't matter. Communication skills don't matter. We simply need staff who is patient enough to ask enough questions etc.
I have been personally handling up to ~80 ticket replies a day, with time budget of ~2-3hrs or 180 minutes. That is 2.25minutes or 135 seconds per reply. You just don't have the time to go through every single specific in every single ticket. Then you got a potential fraud cause with a bunch of tickets on your hand, you act your harshest just to get to someone who actually needs your help right now, thinking no more about it.
I am sorry to the OP @Sanjue007 for not giving him an another time the benefit of the shadow of the doubt and humbly ask him to learn to communicate better in future. Add as much detail as possible, in as most concise way as possible and do not confuse other providers with mutiple tickets over same thing, please. You will save everyone's nerves.
Considering if we should be putting a mandatory coffee break grace period on all suspected fraud cases in future. Give it 15 before choosing action.
TL;DR; hire @MikePT
Please elaborate? I must have missed something
@MikePT used to handle customer service for @coicu hostsoultions
He has a real mild manner of dealing with customers lots of patience
Well, what a shitshow!
I don't consider my experience with PulsedMedia to be good. Communication is not easy with Aleksi and it takes time for Aleksi to "trust" you as a customer. But even if the service feels old and the support is not easy at all, how to complain regarding the agressive pricing they have? And if i'm not happy with PulsedMedia and feel like i've used A LOT energy to deal with support, we have what we pay for.
I think op would be better to take his time to explain his issue but i can understand he feared to "get scammed" while it would probably not happen. I mean, it's not easy to deal with PulsedMedia as they will do their best to make it look like op is dumb or it's a user issue and not a provider issue. That's sad, as failure is part of the experience which helps to grow, to better organize our stuff, to generate more leads (hello Racknerd!).
Also it looks like bullshit when you read that you are not allowed to share bad feedback in ToS... And there is more and more bad stories regarding PulsedMedia. But in fact, service is provided as per the offer and, again, you can't expect awesome service with really low pricing (let's be honest, offers from PulsedMedia are incredible!). Also it's sad to read something against op communication ; i mean most of us here doesn't have native english language and we work hard to write in a way we can be understood. Even you Aleksi sometime you're english has issues and we don't care much. My english is not good at all as well (for me it's a fight everytime i have to write or talk in english, you can't imagine, but i still try to practice, to improve myself).
Now i read that Aleksi is telling they fucked up, i wish to see how they will give justice back to Sanjue007. I also really hope PulsedMedia will work on their support and on their behavior as well. Being seen everywhere should drive more positive communication.
Only if he is allowed to say "dude" or "mate"
!
So now you give advice to op to learn how to communicate, while also you are sorry, what's your plan for op?
This sentence looks like "toxic". I hope it's just the way it's wrote. As a "privacy focused" company, you should understand how important is it to be inclusive. You don't know op, you can't assume anything.
Oh :O Now that starts to explain. So this was a actual real serious suggestion, not just an inside joke i missed (my first presumption)?
That's the type of person you want for Level 1. I am not that way personally. Which reminds me i forgot to sign the above super long message.
-Aleksi
@PulsedMedia if you are looking for help pie is here!
But I thought the pie has been eaten?
First of all thanks for long Reply.
Adding something to the points that you have mentioned above
2) OP did not request reprovisioning -- and that is besides the point (irrelevant)
Yeah. I accept that. This is my dumbest mistake. I never asked to reprovision it.
5) OP opened ticket, even made posts here. Since this point he has been aware of the investigation -- he had all the benefit of shadow of the doubt.
As I attached the screenshots (never photoshopped) only opened 2 tickets. you are saying that I am aware for the investigation. my question is how should i know there is investigation or such thing happening since you never told me that kind of a thing? you didn't say a word about an ongoing investigation.
7) He made another ticket (or two) -- with ZERO specifics. Since we are an actual business, we cannot outright recall every name. This ticket was made in the manner of accidental immediate cancel request, account gets reopened, but once the cancel request cannot be found all the alarm bells goes off. **Not an cancellation request gone wrong, no immediate visibility of payment, no explanation on ticket.
**
yeah I accept I have made a 2nd ticket after few days of no response for the 1st ticket requesting for the refund since there is no point to wasting money for a cancelled service.
when i request a cancellation request? i asked for a refund for the invoice of the canceled service or restore the service that has been cancelled.
10) OP is let known that he tried to confuse / defraud us, AND all services suspend (he had many)
When i tried to confuse? my last reply was to the 2nd ticket could you please restore the cancelled service since i haven't done anything wrong. suddenly you just replied like you get confused with your own issues not for my ticket. besides there is no any 1000 words or huge paragraphs in the ticket to get confused. only asked for the refund that i paid for the cancelled service. nothing more..! nothing less..! nothing else..!
9) Notice this is part of fraud investigation
again i am asking when did you notice me there is such investigation ongoing. untill you have posted in this thread about an investigation i wasn't aware about an ongoing investigation. you never said that in a ticket. if you said it in a ticket i think this kind of a confusion wouldn't occur.
15) OP all recent payments are refunded.
Yes i got the refunds after i opened this thread and it made my account get closed.
One last humble request to do. Please be nice to customers, doesn't matter his/her service is 1 euro or 100 euros.
Thanks.
I just wanted to say I can completely sympathize, and personally appreciate how much time you invested into breaking this down.
I am sorry this escalated on LET and I think refunding / closing and moving on is better than many hosts do. As far as I’m concerned, at that point you’ve done everything possible for the OP.
I don’t have a need for a seed box, but if I did, I’d get one right now
. I currently seeking dedis, but will keep pulse media in mind personally for the future
I've read this a couple of times carefully to let all the info sink in. I think both parties fucked up. That's my conclusion anyhow.
@PulsedMedia I've understood most of this apart from where you keep saying that the OP is trying to "trick" or defraud you - could you explain that?
From what I've read, the OP had his services suspended due to fraud from the previous owner, but the OP never got notified that this was the case - wouldn't it have been easier just to tell him that over the original ticket?
Thank you, and plenty other companies as well! I'm working full-time now though, so cant accept any further jobs.> @PulsedMedia said:
I'm a Senior Support Engineer /DevOps FYI... ;P
This is more appropriate for LET for every thread than "the end is nigh".
The end is 2GB away.
So if you open a thread about a provider you can get terminated.
noted