My customer service experience
I spent a bad half day making dedipath customer service MICHAEL understand my requirements, but he still misunderstand my request and just sent my ticket to billing department.
At first, I create a ticket #386069 to migrate a service from one account to another account. Michael asked that “Shall I create fresh server on LA?” I felt strange because the service is already in LA and just needed to be pushed, but I agree to create a fresh service, and asked can I change the location to Phoenix since he was creating a fresh server. He said that “WE do not offer migration on offer services, shall I create fresh server on LA?”. So I said “LA is OK, please help me migrate the server, thank you.”
However, he just created a fresh server in the same account and failed to help me migrate it. I have repeated my request serval times, he cannot understand what I want and ask if I wish to migrate account to another client’s account. Then he sent my ticket to the billing department. I created other tickets asking for help, however all the tickets have been sent to billing department by Michael, and my request has not been resolved. Can you help me?