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cociu - hostsolutions.ro - NETSILVANIA | Move your services!
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Yes. That is low. The announcement was not there.
Is WHMCS allowing easily to change the date or he need to update it directly in the database ?
You can easily change the date of an announcement in WHMCS. NO database change required.
Then I can why he had set the date at day one. It make sense to document it like that so people know this issues is related to them ( as there service being down at that time), but of course it may have worded it better.
And put a "Update" note into it? What? At what time he "updated" the announcement??
NO and NO again. This makes no sense. Never ever. I document something by redating an announcement and into this announcement I put: Update (someday) - I found the problem? Sorry, but this is nuts.
Is it just me or does NetApp seem kinda prem for HS?
No, it really does not.
@Lee
Of course it's wrong to try to pretend it was created the day of outage when he does two week later. But actually it look like he should have really done. (somewhat). Still better than nothing, because he isn't gonna write "We got issues two week ago, but I'm writing here only now in annoncement because I'm stupid"
No, faking an announcement is not better than nothing.
We have all different standard and I respect that, but in my book, a smelly announcement is better than nothing. Yeah that low and Ryzen mail is shitty, but still, we complain from page one that there not communication and now there are, he should not have ?
Didn't exist on May 28th either according to google
Really easy to fool/please customers of HS.
It's not at all better. Previously he was silent, which, while not the best reaction, is infinitely better than lying, which is what the current announcement is.
He should've left the date as today.
He's straight up being deceitful.
Francisco
FFS, are you really that guy? Go buy his new Ryzen VPS..
Cociu be like, our enterprise Akamai caching maulfuoctioned work for two weeks
I wouldn't support @default's request to ban @seriesn. Yes, IMO his offer has a smell but as far as I know him he highly likely meant well (although there was some trace of anger too), but your reply to @default looked biased to me. An administrator though should be above things (and doubts).
I agree, the point is, it's still better than nothing. Of course he should have state with date as today "Two week ago we suffered a outage ...etc"
Dude, you should really remove your butt plug from your ass, do a big dump and give your sphincter some rest. You really read what you want, I never suggested this was ok to do, but you guys overreacting about it as the date isn't the biggest concern.
Now that I think about it, if HS was using NetApp, I imagine they were grey market systems he bought third-hand and has no support contract. So an electrical problem could perhaps have damaged the NetApps themselves, and without their brains he can't put the RAIDs back together. Not sure he could do it even if he had a spare NetApp (but been a while since I've played with those...perhaps if he'd backed up the config).
But of course he doesn't have a spare NetApp.
Should have been straightforward to buy another couple NetApps and say "sorry, data is gone but here's blank disk for you".
Still find the "blew out 400 drives at once" story hard to swallow.
Then again, I also find the idea of a 200-drive NetApp also hard to swallow...aren't they usually like 12- or 24-drive bays?
You did.
You are absolutely suggesting above it is ok to put out an announcement today (by the looks of it), date it in the past and make it look like you told people when it happened which is not only a lie but proves just how devious he is willing to try and be.
I know a lot of customer using LET as support panel, but isn't. This shitty announcement was the first available to all his customer impacted. Something can be wrong, but still better than nothing.
This right there! Spot on! My man is literally out here treating clients like some 1 year old. Pushing sale, faking announcement. Such a trashy and fuck you attitude.
It is outright disgusting and intentionally deceitful with the fake “update” in between.
This wasn’t a communication error. This wasn’t a “uh I don’t know what I was doing”. This was intentional.
I believe in transparency when it comes to communications. An adult shouldn’t be out here lying like this. Yuk.
I've been a BuyVM customer off and on for 10-odd years (currently am) but paying BuyVM invoices is the extent of my financial relationship with @Francisco. I don't think I'm "closer" to him than any other customer though I've known him/joked with him perhaps longer than the average bear. He's a solid provider which is why I use him.
I am a @cociu customer and my VM there is one of those affected.
I don't think any other providers I use have been involved in this thread.
If anything, it’s worse.
The announcement date should've been the date he posted it, which is clearly not any time between the 15th and the 28th, and in the contents of the announcement is when he should indicate the actual time of the incident, in this case, the 12th of May.
It's just unprofessional to plant a backdated announcement and be all discreet about it.
If he has time to mail new deals and post a backdated announcement, surely he could've sent a mail out to update his customers on the current situation, but obviously that was not what he intended to do.
Uh, dodgy.
No, it's worse. It's deceitful. @Francisco nailed that one pretty well.
next BF i know what to post
Yeah I don't think I've ever seen a NetApp with 200 drives...
I've seen a "cold storage" server with 216 x 14TB disks in it, but AFAIK that was a custom-built server with a custom chassis. I don't think there's many off-the-shelf solutions that support so many drives... You could get a WD Ultrastar Data102 (https://www.westerndigital.com/products/data-center-platforms/ultrastar-data102-hybrid-platform) which has 102 drives but AFAIK it's ridiculously expensive.
@ben47955 's main point was it was better that cociu posted an announcement on this website then if he did not, which I think most of us can agree. The fact that he backdated it by two weeks is rediculous, which I think most would agree on as well. I also think that it is pointless to waste bullets on the messenger instead of HS. /back to the drama