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HostSolutions down?

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Comments

  • jsgjsg Member, Resident Benchmarker

    FWIW: I just tested 3 VPS in 3 ranges (45..., 188..., 193...) and all of them were reachable (SSH). 193 ... actually feels faster than before (just a first rudimentary impression), 188 ... was slow but worked, and 45 ... also worked and felt like usual.

  • @Tr33n said:

    @Daniel15 said: Your IP is in that subnet. 192.148.68.1/22 includes all IPs from 192.148.68.1 to 192.148.71.255

    He said:

    @msatt said: as mine is 193.148.69.xxx I can't be effected - wrong.

    Obviously HostSolution has mistyped the subnet (look at the first octet).

    Mail quouted in the second post says

    The affected IP subnet is 192.148.68/22, maintenance starts today, at 7 PM (UTC +3).

    which includes 69 one

    @msatt said: My ip is 193.148.69.xxx so not in the range specified or the range specified in the email was wrong.

    >

    CDIR /22 means 1024 IPs after the start

    192.148.68.0-255
    192.148.69.0-255
    192.148.70.0-255
    192.148.71.0-255

  • Well if they moved around servers without saying a word about that it's still shady as hell no matter what excuse you make up for it.

  • cochoncochon Member
    edited April 2021

    @coolice said:
    which includes 69 one

    @msatt said: My ip is 193.148.69.xxx so not in the range specified or the range specified in the email was wrong.

    >

    CDIR /22 means 1024 IPs after the start

    192.148.68.0-255
    192.148.69.0-255
    192.148.70.0-255
    192.148.71.0-255

    The root of the problem misunderstanding is surely a typo in the original e-mail. No-one in fact has service in the addresses listed, 192.148.68.0/22 doesn't even belong to HS's ASN, The affected subnet can only be 193.148.68.0/22, but many will have ignored the warning because of the error.

    Thanked by 1coolice
  • To feel better, here is listening to a sister from Romania:

  • Any one else’s vps is still down? Thinking when I need to open a ticket

  • Tr33nTr33n Member
    Thanked by 1coolice
  • cheap as chips, then stack those 50% credit top-ups and it's a fine service for the purpose (shitboxing)

  • @caracal said: Any one else’s vps is still down? Thinking when I need to open a ticket

    My last one came back about an hour ago.

  • brueggusbrueggus Member, IPv6 Advocate
    edited April 2021

    Pretty much up and down here and my ticket seems to get ignored. I've expected more after @cociu's announcement around Christmas last year.

  • cociucociu Member

    @brueggus said: Looking at pings and traceroutes, it seems like the servers have been moved to Bucharest from Oradea.

    the servers is still In oradea. For the moment we route the trafic for allvps via telia wich is : oradea----bucharest--- rest of the world

    Thanked by 1bdl
  • cociucociu Member
    edited April 2021

    All others comments will be answered when we will have more time. Sorry for tikets delay but we have been focused to improove the network firs (we have make a huge upgrade to telia in our ooradea location wich will be noted by our customers in the next month) , like i have promise in the next coming days all vps from Hostsoluions will suffer a upgrade from 1gbps port speed to 10gbps for FREEE ! No matter what you pay .

    Thanked by 3jugganuts raynor BBTN
  • cociucociu Member

    also the ryzen line is prepared so some nice offers will came.

    Thanked by 1BBTN
  • @cociu said:
    also the ryzen line is prepared so some nice offers will came.

    Looking forward your incoming strong and stable offers.

  • brueggusbrueggus Member, IPv6 Advocate

    @cociu said:

    @brueggus said: Looking at pings and traceroutes, it seems like the servers have been moved to Bucharest from Oradea.

    the servers is still In oradea.

    I'm getting pings of 0.5ms between a VPS on bucssd1 and another on ornvme01. It's almost impossibe that those are in two datacenters which are 600 km apart.

    Thanked by 1bdl
  • cociucociu Member

    @brueggus said: I'm getting pings of 0.5ms between a VPS on bucssd1 and another on ornvme01. It's almost impossibe that those are in two datacenters which are 600 km apart.

    because of temporary tunnel what we use , give some days until we finish the settings and will be like before , the exception will be the port speed.

  • LeeLee Veteran

    @cociu said: will suffer a upgrade from 1gbps port speed to 10gbps

    Somehow I don't think that is just a language issue.

  • defaultdefault Veteran
    edited April 2021

    @Lee said:

    @cociu said: will suffer a upgrade from 1gbps port speed to 10gbps

    Somehow I don't think that is just a language issue.

    Translation: @cociu is passionate about computers, servers, and networks. In this case he means that the lines (as in fiber optics) will suffer from such upgrade. Sure, in the end the customers will happy, but the lines and routers will not feel very happy being replaced by newer models.

    Now think about sisters. How should an old sister feel if she is replaced by a new one, a younger one, a better looking one, a more sexy one? Same goes with servers and routers that no longer get to idle, and instead are put to work, trying to compete with this overgrowing technology.

    Thanked by 2raynor bulbasaur
  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @cociu said:

    @brueggus said: I'm getting pings of 0.5ms between a VPS on bucssd1 and another on ornvme01. It's almost impossibe that those are in two datacenters which are 600 km apart.

    because of temporary tunnel what we use , give some days until we finish the settings and will be like before , the exception will be the port speed.

    if your tunnel technology gives you 0.5ms at a 600km distance, you should sell it to google.

    In other words, just be honest.

    Francisco

  • @Francisco said:

    @cociu said:

    @brueggus said: I'm getting pings of 0.5ms between a VPS on bucssd1 and another on ornvme01. It's almost impossibe that those are in two datacenters which are 600 km apart.

    because of temporary tunnel what we use , give some days until we finish the settings and will be like before , the exception will be the port speed.

    if your tunnel technology gives you 0.5ms at a 600km distance, you should sell it to google.

    In other words, just be honest.

    Francisco

    Maybe they're using the same magical faster-than-speed-of-light technology M247 are using to go from Los Angeles to "Phoenix" (~600km) in 0.2ms. https://www.lowendtalk.com/discussion/comment/3209318/#Comment_3209318 + https://airvpn.org/forums/topic/48682-is-m247-falsifying-server-locations/?tab=comments#comment-152674

  • Mine is still down.
    The funny part is gestion interface and ticket system seems to be hosted in the same way, so they go down with your service, convenient.

  • dfroedfroe Member, Host Rep

    Seems like their routing is partially messed up.

    I do have two IPs from two different subnets on my dedicated server. One works but the other one not. I can ping the gateway/router of the non-working subnet from the internet but not from the server. On the server I see tons of unsuccessful ARPs also from other neighbours querying the gateway. The working subnet is routed via AS6663, which has been quite stable for me before the Telia upgrade was started. The non-working one formerly too but now via AS1299. Looks like some of their routers/interfaces are disconnect from the LAN.

    Ticket about unreachability has been opened some days ago, let's relax, sit and wait. Sometime they will fix the network. If your are encountering any issues on Hostsolution's network, note that you're never alone. :)

    Thanked by 1bdl
  • @Francisco said: if your tunnel technology gives you 0.5ms at a 600km distance, you should sell it to google.

    Their weird tunnel responds to pings locally it seems.

    Thanked by 1Falzo
  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @William said: Their weird tunnel responds to pings locally it seems.

    Even proxy arp should have accurate latency when routed.

    Francisco

  • dfroedfroe Member, Host Rep

    There are several examples where the latency to many hops along a certain path remains nearly the same even across continents.

    Given this example from Norway to Seattle via Telia. According to the mtr the latency jumps already in Copenhagen to US-level (150ms).

    HOST: Mini-NO                                        Loss%   Snt   Last   Avg  Best  Wrst StDev
      2.|-- distro1.dc2.vl1500.k10.terrahost.no             0.0%    50    0.6   1.6   0.5  38.9   5.5
      3.|-- mxcore2.dc2.xe-0-0-0-0.k10.terrahost.no         0.0%    50    0.4   3.1   0.3  48.0   9.5
      4.|-- 241.79-160-253.customer.lyse.net                0.0%    50    5.2   5.3   5.0   6.6   0.4
      5.|-- 219.213-167-114.customer.lyse.net               0.0%    50    5.4   5.1   4.8   5.4   0.2
      6.|-- oso-b1-link.ip.twelve99.net                     0.0%    50    5.1   5.1   5.0   5.5   0.1
      7.|-- kbn-bb4-link.ip.twelve99.net                    0.0%    50  148.5 149.4 148.4 166.6   2.6
      8.|-- kbn-b2-link.ip.twelve99.net                     0.0%    50   14.7  12.9  12.0  27.1   2.2
      9.|-- kbn-bb3-link.ip.twelve99.net                    0.0%    50  156.6 156.7 156.4 157.6   0.3
     10.|-- hbg-bb3-link.ip.twelve99.net                    0.0%    50  165.5 165.4 165.0 165.7   0.1
     11.|-- ldn-bb1-link.ip.twelve99.net                    0.0%    50  157.1 157.2 156.9 157.6   0.2
     12.|-- nyk-bb2-link.ip.twelve99.net                    0.0%    50  106.7 106.4 106.2 107.5   0.2
     13.|-- chi-b23-link.ip.twelve99.net                    0.0%    50  122.0 121.9 121.8 122.3   0.1
     14.|-- sea-b2-link.ip.twelve99.net                     0.0%    50  164.7 166.3 164.4 196.6   5.8
     15.|-- sea-b3-link.ip.twelve99.net                     0.0%    50  156.9 157.0 156.7 157.4   0.2
     16.|-- bandwidth-ic320004-sea-b3.ip.twelve99-cust.net  0.0%    50  173.7 173.6 173.5 173.8   0.1
     17.|-- irb-991.b10cc.tuk.metapeer.com                  0.0%    50  159.9 157.8 156.8 179.9   3.3
     18.|-- update2.freebsd.org                             0.0%    50  173.7 173.7 173.6 173.9   0.1
    

    Similiar another example to Chicago where latency jumps to 125ms in London and then remains exactly the same in New York and Cleveland.

    HOST: Mini-NO                                         Loss%   Snt   Last   Avg  Best  Wrst StDev
      2.|-- distro1.dc2.vl1500.k10.terrahost.no              0.0%    50    0.8   0.7   0.5   1.5   0.2
      3.|-- mxcore2.dc2.xe-0-0-0-0.k10.terrahost.no          0.0%    50    0.5   1.8   0.3  55.8   7.9
      4.|-- 241.79-160-253.customer.lyse.net                 0.0%    50    5.2   5.3   5.0   7.5   0.5
      5.|-- 141.213-167-114.customer.lyse.net                0.0%    50    5.1  10.7   5.1 219.1  31.1
      6.|-- hu0-2-0-0.rcr21.osl01.atlas.cogentco.com         0.0%    50    5.4   5.3   5.0   5.5   0.1
      7.|-- be3392.ccr41.ham01.atlas.cogentco.com            0.0%    50   20.6  20.6  20.2  22.3   0.4
      8.|-- be2815.ccr41.ams03.atlas.cogentco.com            0.0%    50   28.2  28.2  28.1  28.5   0.1
      9.|-- be12194.ccr41.lon13.atlas.cogentco.com           0.0%    50  124.6 125.1 124.5 145.3   2.9
     10.|-- be2317.ccr41.jfk02.atlas.cogentco.com            0.0%    50  124.7 124.7 124.5 125.5   0.1
     11.|-- be2889.ccr21.cle04.atlas.cogentco.com            0.0%    50  125.1 125.3 125.1 127.6   0.3
     12.|-- be2717.ccr41.ord01.atlas.cogentco.com            0.0%    50  124.6 126.4 124.4 184.3   9.1
     13.|-- be2509.rcr51.b025243-2.ord01.atlas.cogentco.com  0.0%    50  125.1 125.1 125.0 125.3   0.1
     14.|-- 38.104.103.70                                    0.0%    50  124.9 125.1 124.8 127.8   0.6
     15.|-- 163.237.254.128                                  0.0%    50  125.6 126.2 125.4 131.5   1.6
     16.|-- update1.freebsd.org                              0.0%    50  124.8 124.8 124.7 125.1   0.1
    

    Most likely this is due to the effect of MPLS which is used internally by these two carriers.
    So depending on the encapsulation, tunnels and protocols used, such numbers might be taken with caution.
    However we don't know (yet) what the magical tunnel between Oradea and Bucharest is made of. :)

  • cociucociu Member

    @dfroe said: However we don't know (yet) what the magical tunnel between Oradea and Bucharest is made of.

    nothing magically , i will try to exlain as i am not a teck guy , all ips except 89 prefix is routed via bucharest . frombucharest except 89 class is redirected via some internalll ips to oradea ... but i will ask Adrian a explication how is made and i will share it.

  • @cociu said:

    @dfroe said: However we don't know (yet) what the magical tunnel between Oradea and Bucharest is made of.

    nothing magically , i will try to exlain as i am not a teck guy , all ips except 89 prefix is routed via bucharest . frombucharest except 89 class is redirected via some internalll ips to oradea ... but i will ask Adrian a explication how is made and i will share it.

    agic tunnel is a thing, but that don't explain people being ghosted on ticket system.

  • @cociu said:
    All others comments will be answered when we will have more time. Sorry for tikets delay but we have been focused to improove the network firs

    I have been facing poor network speed for a good 2 months or so now, initially thought it would go away but it did not. After it was "fixed" it was better for maybe a few days but then back to horrible. Support told me my VPS would have to be moved to a different node and that I needed to take a backup. Originally I wanted to take a disk image so that I could get everything in one shot, but my request to see if a live cd could be mounted has been ignored. Since then I was going to backup manually, but the network speed is so bad that it is going to take over a week just to save maybe 300gb of data on my VPS. My current network speed is around 3 mbps, which is unusable for a "storage" VPS.

    My ticket #633575 has been ignored for 19 days, my follow up ticket #949868 has been ignored for 4 days now. I understand that you are currently working on the network, but I have been facing this issue for months, making my VPS totally useless for that amount of time, my ticket has also been ignored for nearly 3 weeks. You can't just keep ignoring customers that have had open tickets and issues for months.

    Bottom line: While I understand that you are working on upgrades, you cannot continue to ignore outstanding tickets. Ignoring tickets for this length of time is unacceptable. I expect some form of communication in the next few days regarding my issues at the minimum.

    Thanked by 1yoursunny
  • deankdeank Member, Troll

    Real bottom line.

    This thread will bring him more customers than he will lose.

  • @deank said:
    Real bottom line.

    This thread will bring him more customers than he will lose.

    The price will also probably bring more customers than he will lose. I think cociu is trying to provide a good service but there are things that really need to be addressed if he wants to keep customers.

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