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Never rely on a backup service by the same provider. No matter if they even say it's to another DC. For instance, they can delete your account along with all its backups, mistakenly or not. Or they can get hacked, can go out of business (if a small-time LET provider, the latter can be even sudden and abrupt), etc.
Sometimes you have to be cruel to be kind to get through thick skulls.
Too many having assumed someone else is protecting them so they don't have to make the effort will, after the dust settles from being bitten once, see another cheap offer and assume the same again because SBG2 happened so the industry will have learned its lesson and they'll be protected without making the additional effort this time.
Maybe going on about it won't make them learn, but not going on about certainly won't make them learn either in my experience and will remove the immature joy of saying "we told you so" at a later date!
Nothing wrong with highlighting what you see as deficiencies in OVH's practises as well.
But don't let people off the hook for ignoring advice that they will have seen numerous times. We don't know this was caused by OVH (we'll see what comes of the investigation, was it an external company responsible for that UPS service, was the issue due to OVH's installation or bad practise that they were not in control of or something else entirely that was a coincidence?) but we do know that people having no useful backups was their own doing.
Now that is certainly somewhere OVH needs a public good ol' slap if true. They have other more separate areas effectively on-site and other geographically distinct sites. There was no need to take the risk of keeping backups that close to the source storage, I doubt it even saved significantly on installation or bandwidth costs.
That's RBX4. Do you have any evidence that SBG2 was built with wood floors as well?
I would say the size of the fire is evidence enough
OVH Twitter had some pictures of SBG2 constructions. There were wooden floors.
WTFOVHBBQ
Is this the picture you're referring to?
Yes, it is safe to assume that all of their buildings have wooden floors, bar the container boxes.
They are bent on using wooden floors.
to be fair trying to salvage things might or might not be an option... definitely nothing wrong about thinking about it.
It'd be interesting as hell to see some real close-ups to really get an idea, what that fire has done. if and how the racks hodl'd for their lifes or just gave up and fell through... 🤷♂️
Rest in peace servers. Sorry for your loss OVH and hoping @Hetzner_OL has better fire 🔥 systems.
Yeah, they just used one
You are really comparing the the two? I'm not sure if you're serious right now or...
From the official OVHcloud youtube channel - OVH datacenters security (2014)
"Nothing escapes them."
"Every room in each of our datacenters is equipped with an automatic fire detection system connected to a sprinkler system. Trained staff are always on site in order to immediately react in case of a fire."
SBG2 is a non-container data center built in 2016 using its “Tower” design with a capacity of 30,000 servers.
They have like 3-4 'generations' of "datacenters".
From containers to normal buildings.
also got another e-mail from OVH today, so copy-paste
The compensation they are offering is hefty.
But this incident will remain as a testimony of their data center safety unless they come forward and show what measures they are taking to improve it.
TLDR, as of now, I wouldn't host anything for production with them.
Nah, people in general have brutally short memory span.
Give it few weeks, and the incident will be as good as gone for the end users.
Maybe.
I was this close several times to get a server from them. It was hard to deny the lucrative price they offer. But I managed to hold off up until now.
They can implement decent measures and still maintain a completive edge in pricing due to the sheer size of their operation.
Like EIG, it is their lack of willingness that might be holding them back in doing so.
In the end, most people will simply see prices on their websites and go from there. They probably expected a state of art DC or something while paying shit.
What goes behind matters little to none until the whole thing is set on fire, literally in OVH's case.
For the sake of fairness: Using containers for (small) DCs or for DC "cells" is common industry practice and, if done properly, there's nothing wrong with it.
That's a killer.
Yes, people should make backups, of course, but will customers really say "oh well, it's my own fault that I have no or no recent backup."? No, that's not how (most) humans tick. Most of them will curse OVH and say "you can't trust OVH. They destroy your system and data!".
Actually this whole thing might turn into an even worse nightmare, especially when investors lose trust and pull out, potentially leading to a lethal snowball effect.
Would be interesting. Some people might realize that if your data is worth something to you, you probably better keep it somewhere decent, even though it's not the cheapest option.
There's one more funny thing.
If you were running VPS from OVH based on offer from 2018 or earlier, before they increased pricing... in some cases you will be forced to switch to more expensive plan.
Their 2018 lineup was in some cases cheaper than current lineup. Some of the configurations are no longer offered. Therefore you will not be able to get the same plan as you had before.
Who cares about compensation, when you'll have to buy new VPS plan which is 30% more expensive per year?
So you lose your data and now you have to pay more. Just skipping first 6 months.
I doubt they will let people keep their old plans.
from wishosting :
14 days
they getting profit from this one.
Free 6 month from OVH
6 months is the compensation OVH gave to them. This doesn't require them to provide like for lie to their Customers, especially that they have, no doubt, suffered financial losses themselves.
That's right. The time and effort required by Wishosting to rebuild or move services is likely not fully compensated by what OVH has offered them.
If my servers were destroyed and a provider immediately provisioned new ones for me at another location, that sounds great -- the best case scenario, right? But who's going to reinstall the OS, configure everything, restore the data, adjust DNS entries, and finally test that it all works? Even if that is mostly automated, it will still be highly disruptive.
Sentora control panel was one of the victims of the OVH fire, see their message here: http://sentora.org/
Bobby Allen & team, wishing better luck for you.
6 months is for burned down servers not for SBG 3-1-4
And compensation is still not received