SpectraIP Server not delivered - NO REPLY

Sajjad12

Hi everyone,

bought the server from spectraip 3 days ago, i was told server will be delivered 2 days,

but its 3 days i sent several msgs but no reply anything? hope they atleast reply here

thanks

deank

Sue.

Sajjad12

if they dont reply today with server ready im going with dispute

deank

Man up and sue. It's the only right thing to do.

SCAM_DONT_BUY

Welcome to LowEndSupport!

Help is on the way, please hold on.

@spectraip

Moofie

maybe they didn't get your other 20 messages, better try sending more?

Sajjad12

i did send them over 5+ mails today and opened the ticket no response yet strange

deank

Well, it's not strange.

Try sending hundreds of text messages to your girl in 60 seconds. She will block you.

hostfactor

@deank said:
Well, it's not strange.

Try sending hundreds of text messages to your girl in 60 seconds. She will block you.

I can confirm 😁

MrPsycho

Hello!

I have escalated your emails to our L2 support.

Debian,
Thx.

Sajjad12

thanks everyone for help, finally got the reply server will be delivered within 24hrs

deank

So, you are not going to sue?

After all the drama, it turns out to be just PMS then?

Sajjad12

i was going to dispute as i wasn't getting response from the team past 2 days, now its was over 3 days now another 24hrs so basically 4 days for server to be delivered

NobodyInteresting

@Sajjad12 said:
i was going to dispute as i wasn't getting response from the team past 2 days, now its was over 3 days now another 24hrs so basically 4 days for server to be delivered

Honestly - you're slightly overreacting, but hey! You do you.

Sajjad12

not overreacting at all, if you see their homepages its clearly stated thatour employees ensure that a support ticket is processed as quickly as possible, on average within an hour. it wasnt a hour delay its was 3 days delay for a reply

DP

@Sajjad12 said:
not overreacting at all, if you see their homepages its clearly stated thatour employees ensure that a support ticket is processed as quickly as possible, on average within an hour. it wasnt a hour delay its was 3 days delay for a reply

"on average" does not mean EVERY ticket is processed/replied within an hour.

NobodyInteresting

@Sajjad12 said:
not overreacting at all, if you see their homepages its clearly stated thatour employees ensure that a support ticket is processed as quickly as possible, on average within an hour. it wasnt a hour delay its was 3 days delay for a reply

To be honest - you did say that you sent them multiple emails, and I assume multiple tickets. This does NOT speed things up

@Sajjad12 said:
i did send them over 5+ mails today and opened the ticket no response yet strange

deank

I'd wager that "5+" means 50.

Falzo

@Sajjad12 said: bought the server from spectraip 3 days ago, i was told server will be delivered 2 days,

+

@Sajjad12 said: it wasnt a hour delay its was 3 days delay for a reply

impatient much?

notarobo

Be a man. Do the right thing.

Adam1

I'd be pretty unhappy waiting that long too.

bdl

@Sajjad12 said:
Hi everyone,

bought the server from spectraip 3 days ago, i was told server will be delivered 2 days,

but its 3 days i sent several msgs but no reply anything? hope they atleast reply here

thanks

oh no

a2razor

Always remember, each time you submit a new ticket or email may (depending who you're dealing with, the support system, etc) -- put you at the back of the queue.

Usually the fastest response comes from just waiting.

Sajjad12

hi everyone,

it was a single ticket that was sent 3 days ago, today its 5 days since i placed the order and still server not ready, and no reply from them

SCAM_DONT_BUY

@Sajjad12 said: it was a single ticket that was sent 3 days ago, today its 5 days since i placed the order and still server not ready, and no reply from them

Did you call the police yet?

youandri

@Sajjad12 said:
hi everyone,

it was a single ticket that was sent 3 days ago, today its 5 days since i placed the order and still server not ready, and no reply from them

Wow, not ready yet?

Sajjad12

nope not even a reply damnnnn 5 days i thought this company had some value in here,

will wait few hrs then going pp dispute

SCAM_DONT_BUY

I wish we could indicate incoming dispute in the topic title... maybe they would pay more attenition.

No.

vbloods

Sajjad12

opened dispute as no response from them 5 days no server no reply WTF

NobodyInteresting

@Sajjad12 said:
opened dispute as no response from them 5 days no server no reply WTF

So they replied yesterday, yet you say they didn't reply in 5 days?

@Sajjad12 said:
thanks everyone for help, finally got the reply server will be delivered within 24hrs

@spectraip do you guys mind clearing that up please?