NEW LOCATION: Los Angeles, USA! DirectAdmin Shared and Reseller Hosting done right.

MikePT

@ihatetonyy said:

MikePT said: Los Angeles

reseller.. ordered!

Welcome abooooard!!!!
I see it was provisioned properly 😁

Let me know if you need anything! 👍

cimaserver

I do not answer my ticket, for many hours #842416

DarkCarnage

@MikePT said:

@DarkCarnage said:
Ordered one paid the invoice. But no response on tickets from a day.

Ticket IDs: #780921 & #619774.

Hope, will get an update.

Its Sunday. Give me time to sort it. LET isnt our helpdesk.

1 - You told us to install a custom DirectAdmin theme;
2 - Asked to migrate a full server;
3 - Asked to adjust the due date to when we finish the migration.

Be patient. I will get to your ticket as soon as possible. There are many other migrations in the queue.

I just asked to migrate a reseller "s*****z" from cPanel to DirectAdmin. Not full server.

angstrom

@DarkCarnage said:

@MikePT said:

@DarkCarnage said:
Ordered one paid the invoice. But no response on tickets from a day.

Ticket IDs: #780921 & #619774.

Hope, will get an update.

Its Sunday. Give me time to sort it. LET isnt our helpdesk.

1 - You told us to install a custom DirectAdmin theme;
2 - Asked to migrate a full server;
3 - Asked to adjust the due date to when we finish the migration.

Be patient. I will get to your ticket as soon as possible. There are many other migrations in the queue.

I just asked to migrate a reseller "s*****z" from cPanel to DirectAdmin. Not full server.

Joined 3:46AM

Wow

MikePT

@cimaserver said:
I do not answer my ticket, for many hours #842416

Do allow us some time to get back to you please.

@DarkCarnage said:

@MikePT said:

@DarkCarnage said:
Ordered one paid the invoice. But no response on tickets from a day.

Ticket IDs: #780921 & #619774.

Hope, will get an update.

Its Sunday. Give me time to sort it. LET isnt our helpdesk.

1 - You told us to install a custom DirectAdmin theme;
2 - Asked to migrate a full server;
3 - Asked to adjust the due date to when we finish the migration.

Be patient. I will get to your ticket as soon as possible. There are many other migrations in the queue.

I just asked to migrate a reseller "s*****z" from cPanel to DirectAdmin. Not full server.

You will need to wait until we sort the migrations queue. It will help if you upload the cPanel full backups to your account please

ITLabs

I'm (still) amazed how people expect millisecond type answers, over a weekend, paying a few bucks per month.

Edit: pleeaase @MikePT I'm loosing millions...

vyas11

@ITLabs said:
I'm (still) amazed how people expect millisecond type answers, over a weekend, paying a few bucks per month.

That too when there's family visits, etc...
oh wait I am supposed to complain also. So here goes... and my second order got flagged as a fraud. I am an existing customer. How can you do that to me/

But in reality, I won't sweat it because I know it will get addressed. Did raise a ticket though!

ITLabs

@vyas11 said:
my second order got flagged as a fraud. I am an existing customer. How can you do that to me/

MiniMind forgives no one.

MikePT

@ITLabs said:

@vyas11 said:
my second order got flagged as a fraud. I am an existing customer. How can you do that to me/

MiniMind forgives no one.

You guys wont ever forgive... 😁
Sorted though. We are using FraudLabs Pro, we have been getting plenty of false positives with it....

As for migrations, I have been doing those. We definitely lose too much time generating and transferring the backups for hundreds of accounts, so the solution here is to start asking our customers to upload the backups so we can restore and assign those. This way it should be much fsster.

vyas11

@MikePT said:

@ITLabs said:

@vyas11 said:
my second order got flagged as a fraud. I am an existing customer. How can you do that to me/

MiniMind forgives no one.

You guys wont ever forgive... 😁

Should we? But Why????

Confirming issue sorted.

I am 10 Euros poorer.

uptime

MikePT said: the solution here is to start asking our customers to upload the backups so we can restore and assign those.

pro-tip: make a habit to respond to every ticket with a polite request for a bidirectional mtr report as well - no matter what the issue! That tends to keep us custies busy for a few precious minutes at least.

(okay, confession time, some real talk here: Everything I know about customer service, I learned from the Bastard Operator from Hell ...)

MikePT

@vyas11 said:

@MikePT said:

@ITLabs said:

@vyas11 said:
my second order got flagged as a fraud. I am an existing customer. How can you do that to me/

MiniMind forgives no one.

You guys wont ever forgive... 😁

Should we? But Why????

Confirming issue sorted.

I am 10 Euros poorer.

Making your life easier... 😁👽

@uptime said:

MikePT said: the solution here is to start asking our customers to upload the backups so we can restore and assign those.

pro-tip: make a habit to respond to every ticket with a polite request for a bidirectional mtr report as well - no matter what the issue! That tends to keep us custies busy for a few precious minutes at least.

(okay, confession time, some real talk here: Everything I know about customer service, I learned from the Bastard Operator from Hell ...)

That would be mean! Rarely got the MRT reporta though!!! 😁

uptime

plenty more dubious advice where that came from

well "good luck with your tickets" - I guess managing expectations (as pleasantly as possible) will be a good skill to practice with some mindfulness.

but I guess having customers with high expectations can be a good "problem" to have ... (up to a point!)

kkrajk

MikePT said: As for migrations, I have been doing those. We definitely lose too much time generating and transferring the backups for hundreds of accounts, so the solution here is to start asking our customers to upload the backups so we can restore and assign those. This way it should be much fsster.

Suggest to add the above to the welcome email, along with a step by step with screenshots of the process (in a hosted link)... should save you hours..

kkrajk

uptime said: the Bastard Operator from Hell ...)

Just read a few...
edit - quoted wrong

not_dilligaf

I think I have found my new Host.

s4suke7

I have got 100 + cpanel account to move can you take us all in ? with a custom package ?

MikePT

@uptime said:
plenty more dubious advice where that came from

well "good luck with your tickets" - I guess managing expectations (as pleasantly as possible) will be a good skill to practice with some mindfulness.

but I guess having customers with high expectations can be a good "problem" to have ... (up to a point!)

People have been understanding luckily .

@kkrajk said:

MikePT said: As for migrations, I have been doing those. We definitely lose too much time generating and transferring the backups for hundreds of accounts, so the solution here is to start asking our customers to upload the backups so we can restore and assign those. This way it should be much fsster.

Suggest to add the above to the welcome email, along with a step by step with screenshots of the process (in a hosted link)... should save you hours..

We have a predefined reply we've sent to all our clients asking for migrations .

@not_dilligaf said:
I think I have found my new Host.

Welcome aboard!!!

@s4suke7 said:
I have got 100 + cpanel account to move can you take us all in ? with a custom package ?

I believe we've got your order already - sure, we can. We'll only need you to genrate the full cPanel backups and upload it to your account - or use the generate backup function in cPanel that allows to upload to an FTP server.

MrRadic

@MikePT said:
the server is hosted at ReliableSite (Los Angeles, California, USA), peering is excellent to Europe, USA and Asia.
ReliableSite seemed a good fit for the new location as support, network and hardware quality pleases us. We only offer you the best of the best.

MikePT

@MrRadic said:

@MikePT said:
the server is hosted at ReliableSite (Los Angeles, California, USA), peering is excellent to Europe, USA and Asia.
ReliableSite seemed a good fit for the new location as support, network and hardware quality pleases us. We only offer you the best of the best.

Next server, VPS node!

MrRadic

@MikePT said:

@MrRadic said:

@MikePT said:
the server is hosted at ReliableSite (Los Angeles, California, USA), peering is excellent to Europe, USA and Asia.
ReliableSite seemed a good fit for the new location as support, network and hardware quality pleases us. We only offer you the best of the best.

Next server, VPS node!

We have Ryzen 3900X in stock

sanvit

@MikePT said:

@MrRadic said:

@MikePT said:
the server is hosted at ReliableSite (Los Angeles, California, USA), peering is excellent to Europe, USA and Asia.
ReliableSite seemed a good fit for the new location as support, network and hardware quality pleases us. We only offer you the best of the best.

Next server, VPS node!

If you're offering lifetime on VPSes, I'm taking all of it :P

MikePT

@sanvit said:

@MikePT said:

@MrRadic said:

@MikePT said:
the server is hosted at ReliableSite (Los Angeles, California, USA), peering is excellent to Europe, USA and Asia.
ReliableSite seemed a good fit for the new location as support, network and hardware quality pleases us. We only offer you the best of the best.

Next server, VPS node!

If you're offering lifetime on VPSes, I'm taking all of it :P

Hell no, if I do it, that'll be for a single VPS. :P

MikePT

Traditional Skin for DirectAdmin has been installed and enabled, if you'd like to use it make sure to select it in Skins.

Here's how it looks like:

TimboJones

@uptime said:

MikePT said: the solution here is to start asking our customers to upload the backups so we can restore and assign those.

pro-tip: make a habit to respond to every ticket with a polite request for a bidirectional mtr report as well - no matter what the issue! That tends to keep us custies busy for a few precious minutes at least.

(okay, confession time, some real talk here: Everything I know about customer service, I learned from the Bastard Operator from Hell ...)

Have you tried turning it off and on again?

sanvit

MikePT said: a single VPS

Where do I sign up??

MikePT

@sanvit said:

MikePT said: a single VPS

Where do I sign up??

Wont be released soon tho. 😁

vyas11

Single VPS in Singapore, $84 lifetime ( 12*7 for those mathematically on the learning curve), free DA, 4 GB RAM, NVME, unlimited BW, Spanish option....

What am I missing for @MikePT 's Christmas offer? Meeting every wish will have to make it a super special deal

sanvit

@vyas11 said:
Single VPS in Singapore, $84 lifetime ( 12*7 for those mathematically on the learning curve), free DA, 4 GB RAM, NVME, unlimited BW, Spanish option....

Add me to the waiting list!

MikePT

@vyas11 said:
Single VPS in Singapore, $84 lifetime ( 12*7 for those mathematically on the learning curve), free DA, 4 GB RAM, NVME, unlimited BW, Spanish option....

What am I missing for @MikePT 's Christmas offer? Meeting every wish will have to make it a super special deal

@sanvit said:

@vyas11 said:
Single VPS in Singapore, $84 lifetime ( 12*7 for those mathematically on the learning curve), free DA, 4 GB RAM, NVME, unlimited BW, Spanish option....

Add me to the waiting list!

I dont think we could do it to be honest... 😁
Free DA lifetime would cost us money every month as we dont have bulk licensing, juat internal 😁
So no, cant be. How about 1MB free, lifetime? 🤘😁