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Comments
I wouldn't give my ID and other info to some random kid on the net anyway.
Fairly easy to tell who's a potential whack job thankfully.
Cool story bro, but I never mentioned you in my reply, so don't insult me moron.
I definitely didn't give any ID to my phone company (prepaid cell phone, paid in cash). I don't have an electricity provider (electricity is included in my rent). I've definitely rented housing including motel rooms in the past with no ID but might have needed it in the place where I am right now. Car rental: I guess you've got me on that one but I suspect they're legally required to get it.
The vast majority of hosting providers I use didn't ask for ID. Hetzner asked and I went along with it (they wanted a passport scan and I sent it). A couple of others asked and I refused (they wanted selfies of me holding my ID card, which I saw as more invasive). OVH didn't ask though I know they do ask it from some users. It's all risk management. They know the expected profit from a good signup, the expected loss from an abuse incident, and the likelihood that an ID request will cause a good user go somewhere else, so they estimate the probability of abuse and do the math. That suggests that providers with higher profit margins are less likely to ask for ID. I don't know if that plays out in practice, but I know Hetzner's margins must be pretty low.
Not saying that you're wrong about this, but just wondering: how do you know?
wtf? First time I heard a provider asking something like this...will you be able to mention them?
No inside info, just that I know what the hardware costs and that others charge much more for the same stuff.
Digital Ocean is the one I remember (Jarland straightened it out for me later so I do use and like them now). Someone else did also but I don't remember. It is quite common these days. I'm not sure of the reason, but on making the wild guess that it has something to do with facial recognition databases, I decided to not participate.
You're probably right. I imagine that they simply have a lot of hardware, so they can make a profit on quantity, but it must be challenging.
I'd like to see some honesty from the providers. For example, when submitting documents, including ID scan for service usage, a very honest deny reply would be:
The only instances I was asked for an ID was by netcup and Hetzner, and I sent them heavily redacted scanned copies where there was more black rectangles than the actual ID. I shudder to think of being required for something akin to a mugshot. Yup, I might likewise walk away if I were asked the same.
Responding with an insult, someone has some growing up to do ;-).
Yeah, because adulthood is about being a nice punchbag for people who spit on you.
Adulthood is all about working your ass to pay off mortgage on your home.
If you ain't doing that, there is something wrong with your plan in life. Unless of course your parents are so rich that you don't need to work.
Well, if so, why would you be on LET.
Surely that’d mean you’re a spittoon for the people who spit on you?
retry with the same email for a new account. it worked for me.
Too late. OP sulked in a corner for days and his pool of tears dried completely.
I have an open ticket with no response from them - I have no intentions of going through this crap if they don't value me as a customer.
OP is sulking with OneProvider instead
This closure is enough, would've appreciated a response to my ticket, but oh well.
You had a response saying that they unfortunately are not interested in your custom. What else do you need ?
A server with @Clouvider :-)
Nah, OP likes rejection apparently.
What he wants is an official, registered, letter sent to him, saying "You've got a mail! Congrats, you've been rejected!"
hello,
i had sent a number of emails without any answer, so i decided to open a new account with correct data and everything went ok.
@Hetzner_OL your authentication system is either broken or you have a reason stored to reject me. Tried to sign up twice. I have a UK IP, UK address, UK debit card and UK passport, all entered correctly as far as I can tell and rejected.
You must remember that data you process and store is now subject to the GDPR in the EU. So send over the reason or fix your system :-)
Update: account got verified after I responded asking if they wanted more documentation and what was wrong. Seems very odd, maybe the image I sent was too big? Was around 4mb.
porn ?
lol, they don't owe you any reason under GDPR.
Doesn't it depend if they store the reason or not? If they make a decision at the time without storing anything then they wouldn't have to give me it. However if they stored the reason in a database etc then I believe they would.
Anyway after an email they activated my account :-)
They may store the vague reason, or not at all. They don't need to produce any data for you under GDPR - so they won't have to explain it at all.
Hetzner, shattering fragile ego of millennials since 1997.
Not sure where Hetzner is incorporated and what rules/laws are there, but where I live, if someone is making business by publicly offering his services, he is not allowed to pick whom is he going to serve and whom not.
If you come to pub, headwaiter can not send you out just because he thinks you want to drink but you have no intention to pay your bill afterwards. If he ever tried, it could be taken to court and he would loose badly. He may do it only if he has very good reason for it (and is able to prove it beyond any reasonable doubt). Just supposal is no such a reason...
I'm surprise so many vps/web-hosters simply deny service to potential customers without giving any (or just very vague) reason for it...
Just my 2¢...
They are in Germany.
If you hate their policy, sue them. Simple as that.
P.S. All webhosts I've seen (Since 1998) have had the right to refuse clients for whatever reasons.
I love how people here jump to conclusions and display them here as "facts" because they feel offended