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Perhaps he actually is / was. Was kicked out and tried to get services from them again, denied obviously and feeling extremely bitter about his own doing, he vents on LET, hoping to ruin their reputation.
You can never tell with those people.
I was never their customer but I was planning to buy their servers from a long time and waiting for the moment to buy them and when I finally registered on their site they denied and blocked my account.
Look, dude. Every business has their own right to deny services to people they deem high risk.
Just as you have the right to choose who you have sex with, so do they.
Yeah well I am done trying to contact Hetzner support and asking them to approve my account..I'll probably pay more and move onto another service.
Why do you sound as if you've had services with them? I think this has been pointed out before in this very thread.
Are you hiding something?
Most of customers don't even need to provide any ID to Hetzner. And if something is not clear - they do and you get approved without problems.
I cannot even imagine what kind of shit you had to pull out in the past to get banned by them. I had plenty of services with them, got few abuse letters back in ~2009 when I was too stupid to even harden my servers. I got nullrouted when they didn't offer any anti-ddos. I've dropped/rotated couple of auction servers due to old hardware. I was late on some invoices. And I have never been suspended or even warned.
And suddenly out of nowhere here come's the innocent guy from India, who has been banned without any reason. Sure.
It is highly unlikely that Hetzner would deny you service for no reason. They are a business. Business is to make money, not to reject orders for no reason.
In reality it's completely routine for companies to reject online orders if an automated statistical model says that the order carries enough risk signals to not be worth it. Sometimes in those cases you can discuss the rejection with a support agent and possibly get it reversed, perhaps after supplying more documentation that supplies signal that the original order didn't. Or you can just move on to another provider instead of attempting that. It's up to you.
Why so rude? "you have far bigger worries"? Why even say that towards someone.
Yep @willie, that’s what I was trying to say - there must be a reason whether a specific one or a statistical one. OP Trying to pressure them through complaining on a forum is rather likely to cement it as opposed to convincing them to overturn it.
Yeah I just mean when it's statistical, contacting them and offering more info is probably worth a try. Of course doing it on a forum is useless.
Have they been getting servers from serverbidding, shoemining/spamming/doing something evil and dropping them before the 14 day trial is up? Could be a reason they got denied.
Ramnode did reject me when I signed up first (based on IP I guess). A mail or online chat or ticket (I forgot) sorted that out.
Very probably, the country of origin plays a role in the calculation, which in the case of India (the OP's country), may be hit or miss. But we also don't know the OP's history, and he may have a skeleton in the closet. In any case, no one on a forum is going to be able to say what happened.
Are you stupid? I was never accepted in Hetzner.. I am new to Hetzner or buying dedicated servers..Haven't bought one before in my life..there's no way I would do anything sketchy as I've never signed up on hetzner or any other site before. I wasn't even able to sign-up..As soon as my registration got completed I got an email to verify my account and once I sent them my documents they rejected them and disabled my account.
@Tats do you have a ticket number?
Pretty much this. I've seen people pass with zero documentation required, simple requests for ID and there's those cases where people are rejected even after providing those. I guess only Hetzner knows what kind of parameters they base that on.
Also this. When i read stuff like
i get a feeling bad communication skills might play into it. Also who knows maybe there is a fundamental problem with the documentation in question like the customers being minors and Hetzner doesn't feel like giving hints for doctoring birth dates.
@bingodingo We at Hetzner Online have had some bad experience in the past when we explained exactly why we rejected orders. As you can imagine, our very low prices do attract fake orders and spammers/scammers. That is why we are so careful about accepting orders from new customers. At times in the past, when we explained exactly what was wrong with an order, some customers fixed it and we had no problems with them. But much more often, the customer fixed it and it turned out to be a fake order or the customer then abused the server. This is why we no longer give out this information.
Country of origin can increase a new customers "risk factor" when they sign up with us, but we have plenty of customers who are also from "high risk" countries. Country alone is not enough to have someone ruled out. There are also plenty of people whose orders are rejected even though they are from "low risk" countries.
Sometimes we have to reject an order because we need more ID confirmation, and the potential customer gives us an ID that we cannot read. (It must be in English or in German.) We understand that this is frustrating for some customers, but it is not feasible for us to hire international staff just for this purpose.
Sometimes an order looks suspicious even though the information on it is real/legitimate. There might be a perfectly logical explanation for why the information looks suspicious. If you can explain anything along these lines, try re-doing the order and leave an explanation at the end.
In addition, past customers who had issues with billing/abuse will be rejected by default.
I understand that our lack of transparency on this issue is frustrating. However, we feel that it is more important to try to be very careful to avoid abuse -- this may lead to some false positives, but it will also prevent much, much more abuse in the end.
--Katie, Marketing
You might want to fix that. Image isn't loading here due to hotlinking protection i guess. If you see it that's likely only because it's already in your browser cache.
@Hetzner_OL
Something of that kind crossed my mind too. When people get a "No" many tend to feel insulted and ask for reasons and a discussion but actually are largely driven by negative emotions. So I guessed that something like that might be your reason to just say "no" and cut the line. It seems to be rude but probably creates less pain for many.
I would however suggest that you at least provide a hint of the reasons before cutting the line.
better not provide the reasons. Pretty sure they will get racism complaints.
I agreed with you. Other giant providers(AMZ, Google cloud,OVH, DO, Online.Net,Linode, Vultr....), their price is very cheap and I believe they face with huge times abuse than Hetzner but look at them, their support always friendly and have a nice way to anti-fraud. I don't blame Hetzner, it's Hetzner choice, just compared to others and advise OP give up with Hetzner.
Verification went pretty smoothly for me. +1 for @Hetzner_OL
Nice attitude from a new member. If you continue this way, I don't see long future in you on LET community...
I don't think he plans to stick around anyway since we don't support him.
I don't think I ever had to send any ID =]
I don't get the point of this whole thread actually. So, a business rejected a client based on risk assessment. So what. Move on. It's not like Hetzner is the only webhosting company out there.
I definitely had to send ID and thought everyone did. I remember I had a bunch of failed signup attempts because it was back then impossible to sign up with Hetzner without first ordering a server, and I was trying to order auction servers that kept getting bought out from under me, presumably by customers who already had accounts (so their order process was much quicker since they didn't have to enroll an account as part of it).
These days it might be possible to start with a cloud server at very low cost.
I also being asked to send an ID copy and I was really OK with that. My registration procedure kept smooth and in less than an hour, I got my first server with them.
I cannot really understand why a hosting provider do not have the right to ask for verification. If you have a contract with a telephone company, an electricity provider, renting a car or a house to live, you have to give a copy of your ID/passport. Why some people are OK with that but not OK when a big hosting company refuses to rent a server to a random person without any verification at all? After all, if he uses the service for a serious illegal purpose (child pornography, trafficking, black market, money laundering or even spam) who will be responsible for that?
On the other hand, I would not give such details to a random summer/kiddie host because I don't trust some one-man-show kiddie that holds my personal documents in his bedroom when living in his parents house...