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Piohost have cropped my year long contract to 4 months and are charging way more.
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The company entity is remain the same. It does not matter who the owner is, a firm has it's own entity. So, this argument you keep saying is bullshit. Please, ask a lawyer (but I think you really have to rise the price to all of your companies to afford one...)
The PioHost account needs to have the provider tag taken away too, if Jordon and Ishaq no longer have it on their own account it shouldn't be on the shared account either.
Correct. The brand and this account are no longer associated with PioHost Ltd.
Same logo, same website. No notice that PioHost LTD would be dissolved and all contracts nullified. No recognition of the new entity on the website. Your terms of service is also now null and void because:
This is extremely shady and dishonest, and you know it. Your only protection right now is that this is/was not big enough to warrant legal action by anyone. If it were, if anyone cared enough about this, I can't think of a country that is fully outfitted with electricity that has laws that would protect you.
You have the right to change prices, not to change prices to a paid service. It is Law Study 101. Even the malls write this in their flyers, but it stands for services not have been sold already, just advertised. (sigh)
Thank you @jarland.
And then you quote:
After saying:
Not enough facepalms in the world. PioHost LTD reserves the right, therefore you do, but you retain none of the obligations of PioHost LTD? You either retain their rights and their obligations or neither.
Nowhere near explicit enough legally IMO. IANAL of course
By your reckoning you could've invoiced everyone tomorrow for £1000.
@jarland if it was another situation, I would propose you to ban those guys. But in this case, they should be unbanned to come and answer (if they dare) showing their real face...
I'd say just remove the provider tags, I doubt that many members would be that willing to purchase from them in the future anyway after this mess.
I doubt they will come here again in the near future to sell services. I am just sad for @Ishaq, because he was a really good mod here and a very helpful guy on work (BlueVM and pageclick)...
I've always liked and spoken highly of @Ishaq, but he clearly got himself roped into some shit here. Best thing he could do right now is bow out of it and live to fight another day.
I hope @ishaq paid them in gum because this is a gong show.
Relevant:
Francisco
I hope Trident owners also paid the advertisement company who made that ad with gums.
Same here. I'm sad to see things go this way however it has been the trust and reputation he gained in here which brought me to buy services from him and I'm sure the same goes for a lot of clients. All the more it feels like a slap in the face when you see him/his company treating their business and clients so poorly.
I think @ishaq is a crook, don't ever buy anything from this jerk.
Lovely.
I'm not sure though which one ishaq would need more urgently, a good PR firm or a good lawyer ...
This is just sick. Kids should never be put in charge of any company ever. I hope that each and every customer does a chargeback for services not provided and puts this "company" (if you can even call it that) out of business.
A pizzeria wouldn't sell a full pizza for $10 and then after you ate two slices they take the rest of the pizza back and say "we no longer sell a full pizza for $10". I don't care what you sell it for now, all I care about it what you sold it to me for. What you charge for something tomorrow should not have any impact on what I bought yesterday.
This infuriates me because it makes it that much harder for legitimate providers to gain any sort of trust with consumers when kids get a hold of a PayPal account and want to play hosting provider until they get bored.
And before anybody brings age into the discussion, it doesn't matter how old they are if they act like they're 12 years old and have the same level of professionalism and maturity as a box of crayons.
Leave slices out of this
Francisco
Then the damn slices better stay the same size! Even if you give me a 10" 'za, I still want 8 slices. If you cut it into 6, you'll find yourself in kangaroo court so quickly your calzone will spin mister!
I tried really hard to think of a better analogy but pizza was the only thing I could think of that is sold both whole and in pieces.
I really want to order a pizza now.
On the one hand, offering pro-rated refunds (in cash, not credit) to say goodbye to a customer (presumably with appropriate notice) is certainly a ton better than we've seen from many hosts. Would you all have the same attitude if @piohost offered to refund the entire contract price to the affected customers?
After all, it's a small number of affected customers, right?
But what is this bullshit we're piohost we're not piohost stuff...
That's shitty because you're essentially saying to these unfortunate customers "we don't care about you guys because you're prepaid, we don't want you to renew, we're not making as much money as we thought, so good riddance..."
And while @bsdguy and I previously discussed the extent of technical due diligence in the context of the piohost acquisition and how--
OK, but regardless to the extent to which the new owners should have checked systems and security, etc., they should have definitely should have been aware the income vs. expense of the products they're taking on. What is that, 5 minutes with a Google docs spreadsheet? A calculator with an M+ key?
So they must have known the revenue and the costs and the systems...I mean, who would buy without that info? That doesn't even rise to the level of due diligence, it's so basic. That's like kids trading from their lunchbox level of understanding the deal. To take those guys on and terminate now must have been the plan all along...
Next we'll be back to who said what in the deal, and how the new owners are not the ones customers should look to for refunds and that finger-pointing nonsense.
Part of me is disappointed...I mean, if even the Solomonic @jarland is busting your chops, well...
If I was a customer I'd be mad...
...but as a LETizen, well, I've been watching the behind-the-scenes drama-fueled batteries that power LET and we're up to a full charge now thanks to this thread!
Oh! and since I accidentally saw this so you have to also:
This was no doubt handled very badly. I've stepped forward and reverted the decision to change due dates and instead change the recurring prices and inform clients via email, which is our normal policy and should have been done in the first place.
I want to explain (and not excuse ourselves) that the reason such measures were taken initially was because certain plans were very unsustainable and it made sense for us to just partially refund instead. We understand it is in the client's best interest to continue receiving services that they paid for without having to renew early or receive a partial refund.
I can confirm that existing contracts will be honoured and we have made a bad judgement call in this case. No due date changes will be made, any that have already been made will be reverted and associated invoices cancelled.
I would also like to apologize on behalf of anyone that has represented the company for causing confusion or inconvenience.
I would like to take full responsibility for not addressing this early on. I should have been more personally involved with decisions made on some of the recent issues surrounding PioHost after the acquisition, and also communicated from a personal level using this account rather than let others handle it.
It will take time to repair trust with this community but we are ready to do so and will begin by respecting and fulfilling the contracts we have in place with existing customers no matter what it costs the company.
If anyone has any questions, feel free to PM me.
Thanks everyone.
glad to hear that.
@Ishaq is no longer a crook.
Perfectly acceptable resolution and apology IMO. Mistakes happen, bad choices are made. Recovering from them means this is no longer something LET staff should want to intervene on, so provider tags are restored.
All is redeemed
until the next episode
Who made that bad decision? Who is responsible?
Aren't you the managing director? If so, how is it "stepping forward" when a managing director simply does his job?
"we"? Who is "we"? And why is it "we" and not "I, the managing director"?
Why did "anyone" represent the company? Why did "anyone" create confusion? Why didn't you handle or at least coordinate and direct all communication?
You would "like to"? How about "Full responsibility is with you anyway and whether you like it or not"?
What exactly kept you from doing that? And who made the bad decisions you did not make?
What is your understanding of the role and obligations of a managing director?
Does that mean that you have finally fully understood and accepted the meaning and binding nature of contracts?
From what I see interacting with any company related to you equates to playing lottery where the boss only in the worst of circumstances is willing to act in a reasonable and legally acceptable manner.
You word it as if it was messiah finally arriving, but that's what it comes down to: ishaq declares his willingness to act in what is but the normal way that is required by laws anyway.
We'll see. I think this is far beyond the point where nice words are enough. We'll need to see and to see not just for a short period.
Btw, I don't know the irish law well but from what I know you could prematurely end the worst contracts (the ones that cost you way more than they pay) if you refunded the customers pro rata. Not cancelling them tomorrow morning but leaving them a month or so to save their data and to find a replacement would be a certainly valued sign of good will from your part. Maybe that could be a compromise with which both sides could live.
Thanks @Ishaq, wish you all the best. I hope existing customers and contracts will be respected. Whenever someone says "done with LET", it hurts our feelings.