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Comments
@William
he knows
Shocked about what? From what I understand, you had a service, you did not cancel it and it got renewed.
You should have cancelled it before the billing date.
The service was active and you enabled a subscription payment for it so you got billed.
EDIS did nothing wrong, you just didn't cancel it in time.
Seems like from my view, you set up a recurring payment (Subscription), didn't disable that recurring payment, and blaming it on the provider.
shrugs
Man up and learn to take responsibility for the results of your ... incorrect assumptions.
Also, learn how payment processors and subscriptions work.
Here we go with this old chestnut again.
I don't even know where to start facepalming; you fail at Paypal (twice) and it's the provider's fault? In any case, the last screenie
shows they have refunded you in full, and no, they did not "take money from your card again" (how the hell do you imagine that would even work)? Allow for 7-30 business days for the refund to be processed by your bank.
Well even though its his fault for not cancelling. If the client is contacting the same day the paypal payment was auto renewed. I think refunding once is ok.
@desperand Never subscribe paypal payments... If a host forces this method... look for another host.
Subscription is there for people that's looking to stay hosting with that host, without any hassle paying it every month. Clearly everyone that set up a subscription is looking for a long-time hosting with them. .-.
Finally, you got refunded, and what is you complain now???
I wasted 5 minutes of my life reading some BS accusations. Title should be "desperand does not care about LET users, he just wants to complain for his own fault. I am shocked."
@desperand, from the paypal print I see you've been refunded.
Mistake is yours you setup recurring payment and did not cancel it.Anyway i will never setup paypal subscription mostly it causes a lot of trouble.
nope, i did't got refunded.
They did, but they again get money.
Logging into paypal and paying the bill monthly is better option. Will save trouble experienced by OP. Keeps you in control of your payments...
No, they didn't take money from you again. Read the PayPal print you've put here.
Actually, I think when he said "They took the money twice", seems like the OP didn't have enough money from his PayPal balance, paypal took the money from his CC, and send the money to EDIS. Hence why there's two different "Payment" based on this screenshot: http://puu.sh/9ySoO.png
If you paid via your CC using paypal, the refund will go back to your CC, wait for 3+ working days to see the amount to be credited to your bank. EDIS has refunded your money. paypal has reversed the transaction to your bank,,
Leave EDIS alone..
To be slightly fair, the OP did seem to say it was his own fault and that he forgot to cancel. As it's a yearly payment and he told them on the day of renewal (?) a refund would be much easier to do, I'd understand the refusal for a refund if it was half way through the year, but it's only a day or so.
Looking at the screenshot, it does seem like they've refunded though?
Perhaps, however as he knew he was not going to keep it beyond the year that gave him more than ample time to prepare for this day!
Or rather, I'm sure there's a way to request a cancellation at the end of the billing period.
:P
That is true, and people should remember to cancel (within a whole year). Although if he stopped using the server a couple of months ago, it's an easy thing to do I guess.
I agree that a provider could offer a refund in such a case out of good will.
However, why should providers always go the extra mile because there are irresponsible customers who are not able or willing to manage their services properly?
I don't disagree with you, I'm just saying (in this case) it would make more sense to refund, as it's been one day into his service compared to others coming in a few months down the line and saying they forgot to cancel.
Because the provider should want satisfied customers. If you do refund him, he may come back later to buy a different product, given he already had a good experience with you.
Also, the client is always right.
Haha.
That is why I mentioned good will. But the issue is the same. It is not the provider's obligation to take care of its customer's inabilities. Many services do not only have the same policy but even notice periods (apartments, electricity, mobile phones, cable tv and countless others).
Again, the customer has an active service and couldnt care less to cancel it, but once the obvious invoice arrives starts yelling. Why should any provider go the costly extra mile to babysit their customers for free?
Yes, refund the customer because of goodwill and charge him a service fee for the additional extra work. Especially after public badmouthing.
I am afraid he is not.
I think this shows EDIS does care now as they refunded a payment they had no obligation to do so just to keep @desperand happy.
Shame he chose to shame them in Public over it.
You're making it out like the OP is a really bad person.
He forgot to cancel it after a year, which in my opinion can be pretty easy to do if you forget about it if it's not in use all the time and asked for a refund instantly, it's not like he waited around because he didn't 'care'.
It's worth doing goodwill gestures like these, as @luissousa said, it could earn you a future customer again, and even if it doesn't, it seems like the right things to do rather than keep a customer for another year who does not want to be there.