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GVH， Can you support be professional?!! IPs are down for 4 days

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Comments

  • darkshiredarkshire Member

    @O8ama

    your nickname sucks.

  • VivaDesignVivaDesign Member
    edited June 2014

    Ive a VPS with them that has not been working for over 26hrs, no reply from email or tickets.
    Ticket #192320

    Thanked by 1darkshire
  • LeeLee Veteran

    VivaDesign said: not been working for over 26hrs

    that's the GVH guarantee, down 26 out of every 24 hours.

    Thanked by 1darkshire
  • srvrprosrvrpro Member

    Nekki said: Where's @GVH_Alex - shouldn't he be handling this sort of thing?

    Fired, he was way too professional.

    Thanked by 6Mark_R namhuy RBH switsys alanromano 0xdragon
  • darkshiredarkshire Member

    @srvrpro said:
    Fired, he was way too professional.

    nothing about this 'company' is professional

  • srvrprosrvrpro Member

    darkshire said: nothing about this 'company' is professional

    Read my comment again :)

  • RBHRBH Member

    Ticket remains unanswered for over one and half days now. What happened to 24/7 support? @GreenValueHost

    Thanked by 1darkshire
  • BradBrad Member
    edited June 2014

    @RBH said:
    Ticket remains unanswered for over one and half days now. What happened to 24/7 support? GreenValueHost

    By now, you should have probably learned that they can't gurantee that.

    For you people waiting half a day for your tickets to get answered, go with Crissic already. I've had replies to my tickets in less than a minute, no kidding. It almost felt like live chat and @SkylarM is friendly too. Oh, and the performance? Hell lot better than GVH, I'd imagine.

  • eddynetwebeddynetweb Member

    Not bad GVH, now work on responding to actual tickets as they come up instead of waiting for them to appear on a public forum.

  • MaouniqueMaounique Host Rep, Veteran

    alexh said: any positive improvement

    Are there any negative improvements possible?

    Thanked by 7Infinity Droidzone c0y AlexanderM sleddog definedcode RLT
  • LinkkingLinkking Member

    I think we should get a fund together and go to where Jon @ GVH lives, challenge him and his mates to a game of rugby and beat the little fucker up.

    Thanked by 1darkshire
  • netson99netson99 Member

    almost two weeks my vps is down and there is no solutions or eta... just repeated answering machine...

    Thanked by 1darkshire
  • ToadyusToadyus Member

    As this has been posted before, I think it's fit to post this again.

    GVH HQ:

  • namhuynamhuy Member

    GVH Operations Director

  • FredQcFredQc Member

  • RBHRBH Member

    I like how this thread is about to die.... and then someone posts, bam it comes to the top again.

  • ChrisMillerChrisMiller Veteran

    RBH said: I like how this thread is about to die.... and then someone posts, bam it comes to the top again.

    This came to mind when I read your post.

  • jnguyenjnguyen Member
    edited June 2014

    @netson99 said:
    almost two weeks my vps is down and there is no solutions or eta... just repeated answering machine...

    This can't be possible. What's your Ticket ID?

  • ATHKATHK Member

    GreenValueHost said: This can't be possible. What's your Ticket ID?

    Why couldn't it be possible? Outsourced support is lazy especially when you pay them peanuts.

    Thanked by 1serverboss
  • darkshiredarkshire Member
    edited June 2014

    @Toadyus said:
    As this has been posted before, I think it's fit to post this again.

    yeah that was my post ;P
    credit where credit is due, brew !

  • RBHRBH Member
    edited June 2014

    @ChrisMiller said:

    It's true though ;P

  • eddynetwebeddynetweb Member

  • SammiRoseSammiRose Member

    awwwww going through this thread took too much time...things not working for some guys here

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