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DeluxHost.net | VPS Restock | Improved Storage Servers! | Z / T / Q | Highly DDoS Protected | NL

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Comments

  • regmailregmail Member

    Hello @DeluxHost,
    Could I please ask for an upgrade +1GB RAM for each order?
    Order #1020103014
    Order #7074075405
    Thank you very much in advance.

  • bozolover99bozolover99 Member

    @DK87 said:

    @Homelabby said: #TMTOBKMW6BWP4: Z-4 Anti-DDoS profile drops WireGuard packets that the identical rule passes on F-4

    clear wg udp tunnel or obfuscated?

    @bozolover99 said:
    how deluxe are thes vps's

    deluxe as your english

    thanks I hop thes du as gud as my uter vpss

  • DeluxHostDeluxHost Member, Patron Provider

    Today we will review all the tickets you’ve reported, along with other pending m, we’ve been a bit tied up, unfortunately, but we’ll be with you shortly. We have also made some adjustments to the D nodes, and more will follow today.

  • CHALI787CHALI787 Member
    edited October 29

    Hi
    i bought Q3 for 2 years but 1st 1 month is good 2nd month I/O speed is so slow and i complain they move to new node it's more slow now I'm unable to install anything, WTF is this i didn't pay the money?
    look at speed LoL #20711

    Block Size 4k (IOPS) 64k (IOPS)
    Read 1.97 MB/s (482) 6.74 MB/s (102)
    Write 2.00 MB/s (489) 7.09 MB/s (108)
    Total 3.97 MB/s (971) 13.83 MB/s (210)
    Block Size 512k (IOPS) 1m (IOPS)
    ------ --- ---- ---- ----
    Read 24.04 MB/s (45) 21.89 MB/s (20)
    Write 25.36 MB/s (48) 24.01 MB/s (22)
    Total 49.40 MB/s (93) 45.90 MB/s (42)
  • ToheebdToheebd Member
    edited October 29

    @DeluxHost I am not distorting anything here in what I'm going to write now. I don't know about other customers but in my opinion as user of your VPS through out last year. You are not transparent in your services this year especially ever since the incident of "DDOS ATTACK". Though I don't have VPS technical knowledge but my complaints are based on what your VPS is doing to me when I use it as VPN servers.

    For several weeks now I have kept on reporting poor performance of my 2 D-Series and 2 F-SERIES. Most Worst are the D-Series. Most times if I restart the D-Series it will not boot again until I create ticket and your support reboot it from their ends after they reboot it will start working again but the internet speed and stability is very very poor . This poor internet performance is experienced on my both D-Series and F-series. Reason why I kept on requesting transfer of both D-Series and F-series to better nodes. Though later you responded after I kept calling your attention here on this forum and added 3 Q-series as replacement for my 3 W-series but unfortunately my complaints ticket was just on only 1 W-series not booting at that time not all the 3 W-series which had been the only Series giving me better performance than the D and F series. I created tickets later that new Q-series you sent are not allowing port 80 to work on VPN where as port 443 is working and you said you will change the IP to another IP where port 80 is not blocked. For over a week no fulfilment on that promise but I don't care about if you fix the Q-series port 80 as I have gotten my W-Series back. My intention was just to test the Q-series out if good enough I will just forget the 2 F-SERIES and D-Series on your portal and stick to W and Q if good for me. Presently Q-series not useful no port 80, D-Series not booting at all your team promise migration within 24 hours and they stopped the D-Series immediately. 48 hours passed already no migration successful message nothing nothing. No further response to my tickets. F-series still remains there with unacceptable performance for several weeks. Q-series you sent are not useful in my VPN without port 80. If you can't migrate the D-Series boot it back at least it won't just go off on my VPN for a whole 48 hours. Till now still no response no actions for complete 48 hours. Remember I have been on this issues for several weeks now. I'm tired of creating tickets almost everyday and checking email for response everyday because I purchased VPS from your company. I have VPS from 3 other companies here for good 2 years I don't have more than 1 ticket on their portals. I hope your team will take good actions and try to make time and fix all these little issues that can make customers loose interest completely in your services no matter how cheap it is.

  • CHALI787CHALI787 Member

    @CHALI787 said:
    Hi
    i bought Q3 for 2 years but 1st 1 month is good 2nd month I/O speed is so slow and i complain they move to new node it's more slow now I'm unable to install anything, WTF is this i didn't pay the money?
    look at speed LoL #20711

    Block Size 4k (IOPS) 64k (IOPS)
    Read 1.97 MB/s (482) 6.74 MB/s (102)
    Write 2.00 MB/s (489) 7.09 MB/s (108)
    Total 3.97 MB/s (971) 13.83 MB/s (210)
    Block Size 512k (IOPS) 1m (IOPS)
    ------ --- ---- ---- ----
    Read 24.04 MB/s (45) 21.89 MB/s (20)
    Write 25.36 MB/s (48) 24.01 MB/s (22)
    Total 49.40 MB/s (93) 45.90 MB/s (42)

    Reply
    Hi My issue is resolve now staff is Good, keep calm down and explain any issue correctly and they will resolve the issue instantly, Thanks Good Work keep it up.❤️❤️

    Thanked by 1DeluxHost
  • LowManLowMan Member

    Hi, server suddenly stop and refuse to boot. Opened ticket #TMVUIX2NIGNFB as urgent. Been a while but no reply. Please check kindly check.

  • madtobymadtoby Member

    down again,pls fix it

  • JustamanJustaman Member

    The D-series VPS has been down for a week. It just shut down and won't turn back on.

    Thanked by 1seyed
  • StarnbergStarnberg Member
    edited October 30

    @DeluxHost, any chance of getting the network issues in Frankfurt that were reported over a month ago fixed anytime soon? You keep announcing that you've been working on Frankfurt, and that you are repeatedly reviewing any open tickets. But I am not seeing any relevant changes to the network quality in Frankfurt (could be a host issue, too), which continues to be crap and unusable.

    #TMUH24SUU88G5

    Thanks!

  • DK87DK87 Member
    edited October 30

    @Starnberg said:
    @DeluxHost, any chance of getting the network issues in Frankfurt that were reported over a month ago fixed anytime soon? You keep announcing that you've been working on Frankfurt, and that you are repeatedly reviewing any open tickets. But I am not seeing any relevant changes to the network quality in Frankfurt (could be a host issue, too), which continues to be crap and unusable.

    #TMUH24SUU88G5

    Thanks!

    looks like trouble is kinda complicated and cant been handled well...
    my DE vps still idling in lagging network limb :)

    i wonder should i open separate ticket or just need to wait for complex location solution?

    found some useful monitoring toolkit and waiting for dev tests to be started on that vps... :)

  • lowemagllowemagl Member

    order 3010-13443-2026
    +1 vCore

  • JustamanJustaman Member

    The Frankfurt node is in a very bad state. This is a bad sign.

  • webeastwebeast Member
    edited October 30

    Order #9694988984

    +1 core please.

    Thank you :)

  • DuyenDuyen Member

    @DeluxHost, could you please check ticket #TMV3UMBMU70CK and proceed with the €14 refund as agreed? Thanks!

  • murtemurte Member

    Out of stock — remove the line to continue.

  • reid01reid01 Member

    @DeluxHost said:
    Today we will review all the tickets you’ve reported, along with other pending m, we’ve been a bit tied up, unfortunately, but we’ll be with you shortly. We have also made some adjustments to the D nodes, and more will follow today.

    TMVK6V5MXMZA3 It's been almost a week and I still haven't received my refund. Could you help follow up on this for me? Thanks

  • SnuppySnuppy Member

    @DeluxHost — 19 days, two tickets, and still an unusable VPS

    I'm an existing DeluxHost customer and referred a friend through your referral program. Unfortunately, the VPS he purchased on October 12 has been practically unusable since day one.

    I've been helping him troubleshoot the issue and communicate with support.

    Tickets:

    • #TMV52TVHEM7SM — Technical issue, opened October 12
    • #TMVE9DBYV54A6 — Escalation/complaint, opened October 19

    Brief timeline:

    • October 12: Severe disk I/O hangs immediately after deployment. SSH/VNC freezes, blocked jbd2 processes, I/O PSI full reaching 97%. Reproduced across multiple clean Debian installations.
    • October 13: Matteo acknowledged known storage issues on the host node and proposed migration. We approved immediately.
    • October 14–19: No confirmed migration or meaningful progress. A second ticket was opened.
    • October 20: Lorenzo proposed migration again. We authorized immediate migration, including downtime and an IP change.
    • October 23: Support asked whether the issue was fixed. Another clean Debian installation reproduced the exact same I/O hangs.
    • October 31: Still unresolved. Fresh diagnostics show I/O PSI full avg300=36.68%, repeated systemd-journald watchdog failures, and processes remaining unresponsive even after SIGKILL.

    We have also tried escalating the issue by email, without receiving a substantive response.

    I understand these are budget VPS plans, but 19 days (!!!!!) without a reliably working server, despite extensive diagnostics and repeated migration approvals, is unacceptable.

    What makes this particularly frustrating is that I recommended DeluxHost to my friend, and I've now spent almost three weeks troubleshooting a service that has never worked reliably.

    @DeluxHost , could someone please take ownership of this issue and actually resolve it?

    We need confirmation of whether the VPS was ever migrated, followed by an actual solution — migration to a healthy node or a working replacement. An IP change is absolutely fine.

    Please provide a concrete response and resolution plan rather than another generic request to repeat diagnostics.

    I'd be happy to post an update once this is genuinely resolved.

  • Erik88Erik88 Member

    Any chance @DeluxHost you could have a look at ticket #TMVWAP3X46TND?

  • JustamanJustaman Member

    Things are bad.

  • POMAHPOMAH Member

    My VPS has been down and unable to start for two days now.

    I've already submitted a support ticket, but so far I haven't received any response. Even clicking the Start button in the control panel does nothing.

    This is extremely frustrating. I don't understand why the VPS was shut down in the first place, and now I can't even restart it.

    Could someone from the support team please look into this issue and provide an explanation? Two days without a working VPS and no response from support is simply unacceptable.

    Please resolve this as soon as possible.

    @DeluxHost

    TMVW34JEB9ZGN

  • monsoon73monsoon73 Member

    @POMAH said:
    My VPS has been down and unable to start for two days now.

    I've already submitted a support ticket, but so far I haven't received any response. Even clicking the Start button in the control panel does nothing.

    This is extremely frustrating. I don't understand why the VPS was shut down in the first place, and now I can't even restart it.

    Could someone from the support team please look into this issue and provide an explanation? Two days without a working VPS and no response from support is simply unacceptable.

    Please resolve this as soon as possible.

    @DeluxHost

    TMVW34JEB9ZGN

    Same issue here, and I'm also being ignored by @DeluxHost support regarding it. It's a pity because they had actually achieved a couple weeks of pretty solid uptime after the last issues from my services. Alas, the broken services continue.

  • McDonald_ManMcDonald_Man Member

    Nice deal.

  • Erik88Erik88 Member

    @POMAH said:
    My VPS has been down and unable to start for two days now.

    I've already submitted a support ticket, but so far I haven't received any response. Even clicking the Start button in the control panel does nothing.

    This is extremely frustrating. I don't understand why the VPS was shut down in the first place, and now I can't even restart it.

    Could someone from the support team please look into this issue and provide an explanation? Two days without a working VPS and no response from support is simply unacceptable.

    Please resolve this as soon as possible.

    @DeluxHost

    TMVW34JEB9ZGN

    Same issue here.

  • samiramsamiram Member

    Order #4640606908
    +1 vCore

  • atgtcaatgtca Member

    @Erik88 said:

    @POMAH said:
    My VPS has been down and unable to start for two days now.

    I've already submitted a support ticket, but so far I haven't received any response. Even clicking the Start button in the control panel does nothing.

    This is extremely frustrating. I don't understand why the VPS was shut down in the first place, and now I can't even restart it.

    Could someone from the support team please look into this issue and provide an explanation? Two days without a working VPS and no response from support is simply unacceptable.

    Please resolve this as soon as possible.

    @DeluxHost

    TMVW34JEB9ZGN

    Same issue here.

    Same here too - TMVTJZ9T7I15T

  • ScionerScioner Member

    D-situation is improved significantly btw.

    Packet loss dropped down to ~10-15% from ~30-35%, and there's no issues with latency.

    But 10-15% packet loss is kinda bad still.

    Thanked by 1Minga
  • JustamanJustaman Member

    This is a widespread problem on the @DeluxHost VPS.

  • gleekgleek Member
    edited November 1

    @DeluxHost

    order #8259960861
    add 1vCore

    thanks

  • MingaMinga Member
    edited November 1

    @Scioner said: there's no issues with latency.

    It's less frequent maybe, but it's still there:

    Start: 2026-11-01T12:51:22+0000
HOST: xyzabcde                     Loss%   Snt   Last   Avg  Best  Wrst StDev
  3.|-- 2001:7f8:8:20:0:1b1b:0:1   0.0%   100    3.1  95.2   1.7 2055. 328.1
  4.|-- 2001:470:e:5a::2           0.0%   100  1029. 126.9   1.6 2034. 366.0
  5.|-- 2001:470:3d0:1::3          0.0%   100    0.9   1.3   0.7  12.4   1.6
        2001:470:3d0:1::2                
  6.|-- 2a12:bec4:aaaa:bbbb::1234  0.0%   100  378.1 253.2   1.0 2087. 499.9

    And the crucial issue is still on the last hop, but also some upstream now it seems:

    HOST: abcdefghacltkdl              Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 2a0f:85c1:e27::1           0.0%   100    0.6 100.6   0.5 2065. 264.0
  2.|-- 2001:470:3d0:1::1          0.0%   100    2.7 121.3   1.8 2107. 314.2
  3.|-- 2001:470:e:5a::1           4.0%   100  4102. 1662.   3.0 7435. 1806.3
  4.|-- 2001:7f8:8:20:0:7c9a:0:1   1.0%   100  1030. 903.8   0.9 5673. 1355.0

    Pinging the first hop directly:

    Start: 2026-11-01T13:02:46+0000
HOST: abcdefghacltkdl              Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 2a0f:85c1:e27::1           9.0%   100    0.8  96.9   0.6 880.4 184.1
    Thanked by 1Starnberg
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