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[Summer Sale] | VPS 9.99€/yr | 24.99€/yr 3vCPU/6GB/100GB NVME | Xeon Gold

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Comments

  • raremaydaydeputyraremaydaydeputy Member
    edited October 18

    @raremaydaydeputy said:

    @Chunkserve said:

    @stufently said:
    @Chunkserve wtf again can not boot and reboot vps Ticket Created #YQT-543584

    @digitalium said:
    Ticket #JGJ-229151 no reaction

    Hello,
    Currently we're rebooting the nodes due to patches for recent vulnerability. I implemented couple of mitigations for stability issues. Please check this in ~30mins

    You should really send notifications out when you plan to do these things.

    I received the email now. Luckily, I am much more mellow now, and figured this is what was happening so I am not upset.

  • kongenkongen Member

    My server has been down previously, and I have been waiting for several days without receiving any response or meaningful update from your support team.

    Now, my server is down again due to a node upgrade, yet there is no status update, maintenance announcement, or clear information about what is happening.

    This is completely unacceptable. I understand that maintenance and upgrades may be necessary, but being left without a working server and without any communication from support is extremely frustrating.

    Ticket #RAF-249534 remains unresolved, and I expect an immediate response.

  • LoveyouvpsLoveyouvps Member

    @Chunkserve said:

    @stufently said:
    @Chunkserve wtf again can not boot and reboot vps Ticket Created #YQT-543584

    @digitalium said:
    Ticket #JGJ-229151 no reaction

    Hello,
    Currently we're rebooting the nodes due to patches for recent vulnerability. I implemented couple of mitigations for stability issues. Please check this in ~30mins

    I can confirm. My server went offline and was back up 28 minutes later.

    downup

  • kongenkongen Member

    @Chunkserve said:

    @stufently said:
    @Chunkserve wtf again can not boot and reboot vps Ticket Created #YQT-543584

    @digitalium said:
    Ticket #JGJ-229151 no reaction

    Hello,
    Currently we're rebooting the nodes due to patches for recent vulnerability. I implemented couple of mitigations for stability issues. Please check this in ~30mins

    Hello, my VPS is still down. When i try to boot it up it says "Action Failed The VPS failed to start"

  • digitaliumdigitalium Member

    @Chunkserve said:

    @stufently said:
    @Chunkserve wtf again can not boot and reboot vps Ticket Created #YQT-543584

    @digitalium said:
    Ticket #JGJ-229151 no reaction

    Hello,
    Currently we're rebooting the nodes due to patches for recent vulnerability. I implemented couple of mitigations for stability issues. Please check this in ~30mins

    This site can’t be reached
    virt1-ams.chunkserve.com refused to connect.

  • whiteriderwhiterider Member

    @digitalium said:

    @Chunkserve said:

    @stufently said:
    @Chunkserve wtf again can not boot and reboot vps Ticket Created #YQT-543584

    @digitalium said:
    Ticket #JGJ-229151 no reaction

    Hello,
    Currently we're rebooting the nodes due to patches for recent vulnerability. I implemented couple of mitigations for stability issues. Please check this in ~30mins

    This site can’t be reached
    virt1-ams.chunkserve.com refused to connect.

    RIP virt1 I also get the same

  • CalypsoCalypso Member

    @raremaydaydeputy said:

    I received the email now. Luckily, I am much more mellow now, and figured this is what was happening so I am not upset.

    Yeah, "Maintenance window: Today - 18.10.2026, from 15:30 to 17:00 CEST."

    And: Date: Sun, 18 Oct 2026 14:06:03 +0000

    So date sent is 16:06 CEST.

  • TAELTAEL Member

    @Chunkserve # Ticket #IXD-383720

  • snixel341snixel341 Member

    @Chunkserve My VPS is also responding to anything since Oct 12th. Have not gotten any response to my ticket #HHW- 403771.

  • reignharryreignharry Member

    @Chunkserve
    My work order has been ignored for many days, and my server has been offline for many days without going online? May I ask if there are still customer service representatives available?
    OMD-918889

  • digitaliumdigitalium Member

    I think it’s time to close this thread. With absolutely no support, I’ve been without my VPS since October 14.

    I’m starting to think they’re trying to get rid of their old customers because of the current RAM crisis. 😅

    Luckily, I had made backups just a few hours before the outage! I managed to move everything to a local machine while waiting for @Chunkserve to wake up. 😴

  • jcn50jcn50 Member

    @digitalium said: Luckily, I had made backups just a few hours before the outage! I managed to move everything to a local machine while waiting for @Chunkserve to wake up. 😴

    Thank you for your donation (of money.. and time). :D

  • websswebss Member
    edited October 21

    vps down - yet again
    31.59.129.143
    try reboot - create ticket - restart getting the error
    Oops!
    Something went wrong and we couldn't process your request.
    Please go back to the previous page and try again.

    old ticket - Ticket #CZH-230292 - 31.59.129.143

  • PrmaksPrmaks Member

    Same. VPS down.
    Ticket: #LZK-894951

  • willyvonka1997willyvonka1997 Member

    is it scam? you dont evern answers to tickets.

  • ChunkserveChunkserve Member, Patron Provider

    @willyvonka1997 said:
    is it scam? you dont evern answers to tickets.

    Hey hey. After yesterday's PHP mitigation, seems some ticket notifications stopped working. Fixing ti right now and will clear out the backlog.

  • PrmaksPrmaks Member
    edited October 23

    @Prmaks said:
    Same. VPS down.
    Ticket: #LZK-894951

    Still not working
    @Chunkserve

  • hohohoho Member

    Still not working
    Ticket #INJ-087128
    @Chunkserve

  • randvellrandvell Member

    Down again

  • BummygBummyg Member
    edited October 25

    Also not working

    Ticket #EYY-817721
    @Chunkserve

  • infxinfx Member

    Down for weeks now... #CBT-122801 @Chunkserve

  • ChunkserveChunkserve Member, Patron Provider

    @infx said:
    Down for weeks now... #CBT-122801 @Chunkserve

    @Bummyg said:
    Also not working

    Ticket #EYY-817721
    @Chunkserve

    @hoho said:
    Still not working
    Ticket #INJ-087128
    @Chunkserve

    @Prmaks said:

    @Prmaks said:
    Same. VPS down.
    Ticket: #LZK-894951

    Still not working
    @Chunkserve

    Replied

  • digitaliumdigitalium Member

    Ticket #JGJ-229151 no reaction

  • LEBUserJoeLEBUserJoe Member

    @Chunkserve said:

    @infx said:
    Down for weeks now... #CBT-122801 @Chunkserve

    @Bummyg said:
    Also not working

    Ticket #EYY-817721
    @Chunkserve

    @hoho said:
    Still not working
    Ticket #INJ-087128
    @Chunkserve

    @Prmaks said:

    @Prmaks said:
    Same. VPS down.
    Ticket: #LZK-894951

    Still not working
    @Chunkserve

    Replied

    Hey goat, can I get a

    3 vCore Xeon Gold 6122
    6 GB RAM
    100 GB SSD Enterprise Disk
    4Gbps Network
    25TB Transfer
    1 IPv4 + /64 IPv6
    Amsterdam, The Netherlands🇳🇱

    Please? out of stock atm :)

  • ggurdaggurda Member

    @Chunkserve can you look into ticket #DAC-835982 please? After payment error occured, money was charged of my card, but due to error on website fund were not added into account

  • snixel341snixel341 Member

    @Chunkserve said:

    @infx said:
    Down for weeks now... #CBT-122801 @Chunkserve

    @Bummyg said:
    Also not working

    Ticket #EYY-817721
    @Chunkserve

    @hoho said:
    Still not working
    Ticket #INJ-087128
    @Chunkserve

    @Prmaks said:

    @Prmaks said:
    Same. VPS down.
    Ticket: #LZK-894951

    Still not working
    @Chunkserve

    Replied

    hey can you look into ticket #HHW-403771 please? Thanks!

  • jackmaninovjackmaninov Member

    @Chunkserve VPS is stuck similar to other posters, ticket #BJZ-496924

  • KuyarikKuyarik Member

    I thought they’d start responding better over time. But no, the ignoring gets worse every day.

  • sonoricasonorica Member
    edited October 27

    Ticket #RKC-051830
    The VPS has been completely down for those two days. It just died out of nowhere — there were no precursor signs, no warnings, no load spike, nothing unusual before it went offline. It simply stopped.

    On my side:

    Reboot / start via the control panel does nothing — I issue the command and the server stays off. Power state never changes.
VNC console — [what it shows, e.g. blank screen / no output].
No config changes on my end before it died — it was working normally, then it wasn't.

    So it's not my service hanging, not a network issue on my side, and not something a reboot fixes. The server is just permanently off and the panel can't bring it back.

    The part that actually matters: I can't even get in to pull a current database dump — my data is stuck on a box that won't start. Please open the ticket and give me a real status and ETA, or tell me straight if it's unrecoverable so I can start recovering my data another way.

    Screenshot of the ticket + panel power state attached.





  • stringer44stringer44 Member

    @Chunkserve said:

    @makizhang said:
    Order Number: 5697750433

    Thank You! I'll process that + other freebies tomorrow!

    Please respond to the tickets as soon as possible.
    FPQ-991791
    YQC-769478
    KYM-071659

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