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[Summer Sale] | VPS 9.99€/yr | 24.99€/yr 3vCPU/6GB/100GB NVME | Xeon Gold

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Comments

  • TAELTAEL Member

    SCAM SCAM SCAM SCAM

  • forestforest Member

    @TAEL said:
    SCAM SCAM SCAM SCAM

    You don't have to spam, you've said that a few times already.

    There's a difference between a host that is really slow to fix things and a scam. Don't use that word so loosely.

    Thanked by 3Scioner rpqu JohnnySac
  • TAELTAEL Member
    edited October 4

    @forest said:

    @TAEL said:
    SCAM SCAM SCAM SCAM

    You don't have to spam, you've said that a few times already.

    There's a difference between a host that is really slow to fix things and a scam. Don't use that word so loosely.

    It depends on how you define 'slow'. My ticket was submitted on Monday, June 22nd, 2026, and there has been no progress on getting my VPS back online till now. I paid for it, but I have had no service for more than 3 months. If it is not a scam, then I can wait forever to 'slowly' fix things. ;)

  • rpqurpqu Member

    @TAEL said:

    @forest said:

    @TAEL said:
    SCAM SCAM SCAM SCAM

    You don't have to spam, you've said that a few times already.

    There's a difference between a host that is really slow to fix things and a scam. Don't use that word so loosely.

    I paid for it, but I have had no service for more than 3 months. If it is not a scam, then I can wait forever to 'slowly' fix things. ;)

    You haven't heard of @VirMach ? Their record is more than 12 months.
    Perhaps you should use another host with SLA up to your standards

  • forestforest Member

    @TAEL said:

    @forest said:

    @TAEL said:
    SCAM SCAM SCAM SCAM

    You don't have to spam, you've said that a few times already.

    There's a difference between a host that is really slow to fix things and a scam. Don't use that word so loosely.

    It depends on how you define 'slow'. My ticket was submitted on Monday, June 22nd, 2026, and there has been no progress on getting my VPS back online till now. I paid for it, but I have had no service for more than 3 months. If it is not a scam, then I can wait forever to 'slowly' fix things. ;)

    I'm not saying it's acceptable. Just don't be so loose with the word "scam".

    Thanked by 1rpqu
  • FWS-027709

    High CPU Steal (>27%)
    04:10:01 PM all %user 7.95 %system 8.07 %iowait 0.04 %steal 27.29 %idle 56.64
    04:20:01 PM all %user 7.58 %system 8.05 %iowait 0.04 %steal 28.85 %idle 55.47
    04:30:01 PM all %user 8.19 %system 8.20 %iowait 0.04 %steal 27.82 %idle 55.74
    04:40:01 PM all %user 7.67 %system 8.07 %iowait 0.04 %steal 27.27 %idle 56.94
    04:50:01 PM all %user 7.70 %system 7.69 %iowait 0.04 %steal 26.09 %idle 58.48
    Average: all %user 7.86 %system 7.81 %iowait 0.23 %steal 26.76 %idle 57.32

    Please migrate us to an unloaded physical host

    Thanked by 1Chunkserve
  • @sirdunkan said:

    FWS-027709

    High CPU Steal (>27%)
    04:10:01 PM all %user 7.95 %system 8.07 %iowait 0.04 %steal 27.29 %idle 56.64
    04:20:01 PM all %user 7.58 %system 8.05 %iowait 0.04 %steal 28.85 %idle 55.47
    04:30:01 PM all %user 8.19 %system 8.20 %iowait 0.04 %steal 27.82 %idle 55.74
    04:40:01 PM all %user 7.67 %system 8.07 %iowait 0.04 %steal 27.27 %idle 56.94
    04:50:01 PM all %user 7.70 %system 7.69 %iowait 0.04 %steal 26.09 %idle 58.48
    Average: all %user 7.86 %system 7.81 %iowait 0.23 %steal 26.76 %idle 57.32

    Please migrate us to an unloaded physical host

    They have no such thing.

  • ChunkserveChunkserve Member, Patron Provider

    @sirdunkan said:

    FWS-027709

    High CPU Steal (>27%)
    04:10:01 PM all %user 7.95 %system 8.07 %iowait 0.04 %steal 27.29 %idle 56.64
    04:20:01 PM all %user 7.58 %system 8.05 %iowait 0.04 %steal 28.85 %idle 55.47
    04:30:01 PM all %user 8.19 %system 8.20 %iowait 0.04 %steal 27.82 %idle 55.74
    04:40:01 PM all %user 7.67 %system 8.07 %iowait 0.04 %steal 27.27 %idle 56.94
    04:50:01 PM all %user 7.70 %system 7.69 %iowait 0.04 %steal 26.09 %idle 58.48
    Average: all %user 7.86 %system 7.81 %iowait 0.23 %steal 26.76 %idle 57.32

    Please migrate us to an unloaded physical host

    Checking in a moment. Either CPU was capped due to constant usage or there is some guest issue. Will reply today.

  • forestforest Member

    Is there an ETA on when the Virtualizor nodes will migrate to VirtFusion so my VPS can be restored?

  • kmchikmchi Member

    @Chunkserve, could someone please check ticket #OXU-454732? I ordered a VPS on Sep 20th and it was finally activated on Oct 2nd, but it has been unreachable since then: no ping, no SSH, even after reboots and an OS reinstall.

  • @Chunkserve #RVE-261068 it's been two days since my last message. My VPS has been down for almost a week. Is it possible to have some news on it?

  • AbdullaAbdulla Member
    edited October 7

    .

  • The server is unavailable again, neither through the panel nor via SSH.

  • slinesline Member

    So, what can I say?

    This hosting provider has clearly decided to rip everyone off; they hardly ever respond to support tickets. I’ve written here more than once asking them to check my ticket. The servers have been down for a week now, and they aren’t even trying to get them back up and this is already the third time in the last few months.

    I don’t recommend this provider to anyone - they’re negligent and incompetent when it comes to their users.

    Well, just in case, maybe they’ll come to their senses, check this ticket, and explain why the servers are down and when they’ll be back up. The ticket itself is Ticket #JYL-539948

  • sirdunkansirdunkan Member
    edited 8:13AM

    Hello.
    Again and again. You said you found and fixed the problem, but the server still crashes 1–2 times a day

    Continuous 24h Average CPU Steal Time: ~23.7% across all 4 vCPUs, peaking well above 35% in vmstat/mpstat.
    Kernel logs prior to crashes show extreme timer/scheduling starvation caused by hypervisor vCPU throttling:
    - "hrtimer: interrupt took 2893354 ns"
    - "workqueue: psi_avgs_work hogged CPU for >10000us 64 times"

    @Chunkserve said:

    @sirdunkan said:

    FWS-027709

    High CPU Steal (>27%)
    04:10:01 PM all %user 7.95 %system 8.07 %iowait 0.04 %steal 27.29 %idle 56.64
    04:20:01 PM all %user 7.58 %system 8.05 %iowait 0.04 %steal 28.85 %idle 55.47
    04:30:01 PM all %user 8.19 %system 8.20 %iowait 0.04 %steal 27.82 %idle 55.74
    04:40:01 PM all %user 7.67 %system 8.07 %iowait 0.04 %steal 27.27 %idle 56.94
    04:50:01 PM all %user 7.70 %system 7.69 %iowait 0.04 %steal 26.09 %idle 58.48
    Average: all %user 7.86 %system 7.81 %iowait 0.23 %steal 26.76 %idle 57.32

    Please migrate us to an unloaded physical host

    Checking in a moment. Either CPU was capped due to constant usage or there is some guest issue. Will reply today.

    EJH-413471

    FWS-027709

  • ChunkserveChunkserve Member, Patron Provider

    @sline said:
    So, what can I say?

    This hosting provider has clearly decided to rip everyone off; they hardly ever respond to support tickets. I’ve written here more than once asking them to check my ticket. The servers have been down for a week now, and they aren’t even trying to get them back up and this is already the third time in the last few months.

    I don’t recommend this provider to anyone - they’re negligent and incompetent when it comes to their users.

    Well, just in case, maybe they’ll come to their senses, check this ticket, and explain why the servers are down and when they’ll be back up. The ticket itself is Ticket #JYL-539948

    Hello, rpelying to you right now. Same to @sirdunkan

  • sirdunkansirdunkan Member

    @Chunkserve
    Yes, Do it

  • notthebossnottheboss Member
    edited 9:34AM

    Hey @Chunkserve

    What about @kmchi?

    What about my message?

    I get that it's probably a small business but people paid for a year's worth of service... I don't think it's fair that only who complains the loudest gets to have his ticket expedited

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