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PulsedMedia Terminated My Account in Retaliation for Seeking Support

eKoeKo Member

Hi everyone,

I wanted to provide a final update on my previous thread regarding my PulsedMedia dedicated server, which had been offline for 10+ days while I was stuck in their AI support loop.

Unfortunately, instead of receiving help from a human technician to simply reboot the server, PulsedMedia decided to issue a credit to my account and then immediately close/ban my account entirely.

This was done without warning and appears to be direct retaliation for my original LowEndTalk thread, where I politely documented my prolonged outage and their broken AI support system. Rather than fixing a basic operational issue, they chose to ban a paying, loyal customer for bringing it up publicly.

The resulting situation:
* My active, fully-paid server was terminated.
* My account was closed.
* I was locked out of my client area.

Proof of Account Closure/Ban:
* Access via VPN: https://i.ibb.co/n8g4wPW6/Screenshot-2026-10-20-at-17-57-59.png
* Access from direct IP: https://i.ibb.co/k65ghNLT/Screenshot-2026-10-20-at-17-53-35.png

I have reached out to @jbiloh regarding this situation but haven't received a response yet. I am making this follow-up thread primarily as a warning to the LET community. If you do business with @PulsedMedia , be aware that you are dealing with a provider that not only traps you in an AI support loop during extended outages, but will actively penalize and ban you if you seek external community help.

Thank you again to those who offered advice in the previous thread.

Best regards,
eKo

Comments

  • ObelousObelous Member

    Hello,

    We'll forward this case to the LET support agent - Claudeöinen.

    Sincerely,

  • rpqurpqu Member

    Yours is minidedi, should have get a refund.

  • JerryHouJerryHou Veteran

    @eKo said: issue a credit to my account and then immediately close/ban my account entirely

    where is your money now? in the account locked, which means gone? or is back to your credit card?

  • TrKTrK Veteran

    @JerryHou said:

    @eKo said: issue a credit to my account and then immediately close/ban my account entirely

    where is your money now? in the account locked, which means gone? or is back to your credit card?

    Account credit means that they are locked.

  • I love it. Hes my favorite meat proxy. Everything about him is comedy

  • dbadudedbadude Member

    Why rent a dedicted server there? Viana's hardware is from viking times.

    Thanked by 1tux
  • dosaidosai Veteran

    How did you pay? Chargeback if it was via paypal/card. Can't get hold of Alexei without paying concierge support.

  • MurvMurv Member, Megathread Squad

    Let's all forget the drama and listen to this 275MB banger by Väinä-chan

    @PulsedMedia Eurovision entry when?

  • nghialelenghialele Member

    Eternal

    Vana

    Moi

    Nen

  • OttoWoodOttoWood Member
    edited 2:03PM

    It's nice they were upfront on the ban reason.

    Confused why LET Selling Rules Misc 4 isn't invoked:

    If you are found to be misleading customers or using ethically questionable practices that may result in financial loss to customers, your Patron Provider tag will be changed to a Host Rep tag and you will not be able to post offers.

    OP lost number of days access. OP was stuck in a support loop with allegedly unreasonable costs to access actual support. OP was allegedly credited but can't use it because his of account was allegedly terminated = financial/time loss to customer. Now I use the term allegedly repeatedly here, because it's still possible the OP may not have revealed the entire truth, but the lack of response and transparency from the "Patron Provider" and the overall community consensus regarding this provider, I think we can give them the benefit of the doubt.

    For reference this should be how a real "Patron Provider" of LET responds: https://lowendtalk.com/discussion/comment/4893722/#Comment_4893722

  • @dosai said:
    How did you pay? Chargeback if it was via paypal/card. Can't get hold of Alexei without paying concierge support.

    I am 99% SLA that he's not using any chargeback-able method of such examples, cause those mean traceable.
    (SLA = Surely Likely Accurate)

  • LEBUserJoeLEBUserJoe Member
    edited 1:58PM

    Straight fuck the little rat that runs that, becoming MXRoute can't say anything bad about his shit tactics or he cries.

    if I get 5 "thanks" I will make an automated bot, to abuse his AI services :)

    Thanked by 1cloromorpho
  • WiFiWiFi Member

    They're just a bunch of savages. Providers like this don't deserve to exist in the market.

  • itzsenuitzsenu Member
    edited 2:08PM

    @eKo said: PulsedMedia has historically been a great provider for me. I have always been a loyal customer,

  • x0x0xx0x0x Member

    @LEBUserJoe said:
    Straight fuck the little rat that runs that, becoming MXRoute can't say anything bad about his shit tactics or he cries.

    if I get 5 "thanks" I will make an automated bot, to abuse his AI services :)

    :o

    Thanked by 1CloudHopper
  • ascicodeascicode Member

    @itzsenu said:

    @eKo said: PulsedMedia has historically been a great provider for me. I have always been a loyal customer,

    But how long?

  • semanseman Member

    @WiFi said:
    They're just a bunch of savages. Providers like this don't deserve to exist in the market.

    still waiting they got ban here

  • barbarosbarbaros Member

    chargeback yesterday

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