New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Comments
If you hadn’t heard about it, then either your account is real and you simply didn’t have any servers there, or your account is fake and at that time you were busy selling servers from a datacenter in Ukraine.
https://www.datacenterdynamics.com/en/news/israel-and-us-bomb-data-centers-in-tehran-following-irans-drone-strikes-on-aws
Your obscure news site doesn't even say what DC:
No, I'm an Iranian who was getting his ass bombed there. And yes I do have servers at few Iranian DCs.
All I'm saying is I don't remember any DCs - that are used by general public not gov't or IRGC - being hit inside Iran during the war. I didn't even hear about such a thing from local news sources.
A professional data center provider should be capable of keeping its customers regularly, transparently, and honestly informed about the current situation.
However, your communication has now become something like this:
Update 1 – September 23, 2026
Update 2 – September 25, 2026
Update 3 – October 3, 2026
Update 4 – October 8, 2026
Update 5 – November 1, 2026
Update 6 – December 15, 2152
Do you even realize how absurd this situation has become?
**Since September 23, we have been receiving practically the same information over and over again, with nothing more than a different date attached to it.
From our perspective as affected customers, there has been little to no visible progress.
We fully understand that you are not responsible for the attack on the data center.
But neither are we, and neither are our end customers.
None of us caused this situation, yet we are the ones who have to deal with the consequences every single day.
We are losing customers, revenue, business partners, and, most importantly, the trust we have spent years building.
Meanwhile, we continue receiving almost identical status updates without any concrete information about when our servers will become operational again.
**
We are not expecting miracles. We understand that an attack on a data center is an extraordinary situation and that recovery takes time.
However, extraordinary circumstances do not justify inadequate communication.
A professional hosting provider should at least be able to answer the following questions:
We are not asking for unrealistic promises or fabricated deadlines.
We are simply asking for honest answers, transparency, and meaningful information.
You can ask your customers to be patient. But patience without transparency, visible progress, or any clear perspective is not professional customer service.
Please remember that behind every affected server is a paying customer whose business may depend entirely on your infrastructure.
Many of your customers had already paid their server invoices in full before the attack, yet they have been unable to use the services they paid for.
We also have responsibilities toward our own end customers, even though we have absolutely no control over this situation.
So who is going to take responsibility for the financial losses your customers have been suffering for weeks?
We are not asking you to accept responsibility for the attack itself.
However, we do expect you, as our hosting provider and contractual partner, to take responsibility for your communication, the restoration of your services, and the fair treatment of affected customers.
Because changing the date while keeping exactly the same server status is not progress. And repeatedly publishing the same information does not qualify as a meaningful update.
We want concrete answers instead of more general statements.
Our patience is not unlimited.
We understand the circumstances, and we recognize the difficulties involved in recovering from such an incident.
But understanding the situation does not mean we should remain silent while our businesses continue suffering.
Every additional day without meaningful progress or transparent communication further damages our confidence in your company.
We have supported your services, trusted your infrastructure, and paid our invoices.
Now we expect the same level of professionalism and commitment in return.
A data center is not judged only by how well it operates when everything is working. It is also judged by how it treats its customers when everything goes wrong.
And right now, your communication is failing to meet those expectations.
We do not need another update saying “Awaiting inspection” or “No ETA.”
We need real information, real progress, and real answers.
What is happening makes no sense, and whether someone has a backup or not is their own problem, but it’s still ridiculous. What happens if I paid my invoices in advance, had my backup, and had to pay again somewhere else? I have every right to keep complaining and thinking it's completely senseless that no one gives real, honest updates. Stop telling us "2 more weeks, 2 more weeks."
.
All you're doing by replying to those comments is deflecting the focus of the conversation, and the only ones who benefit from that are VSYS. Just focus on what VSYS says as the provider and on us users who actually have affected servers. Don't side-track the topic by answering those messages. I recommend you delete that last message so we can focus on waiting for a solution to the actual problem.
@vsys_host
can you be my stepsister
Fun fact each post here makes vsys magically work faster, try and see it yourself!
For the first three weeks I didn’t post anything here because I kept telling myself that we should give them time. Now I think that was a mistake. Maybe we should have put more pressure on them from the beginning so these requests would not be ignored.
They could have explored alternatives, such as moving our servers to another datacenter and sharing part of the revenue with that facility, so the machines could be powered on and customers could retrieve their data.
At this point, I increasingly suspect that they may be acting as a reseller or intermediary rather than having direct control over the facilities. I cannot prove that, but it would explain why they appear to be waiting for someone else to release or process the servers before anything can be done.
Either way, I think customers need to keep pushing for clear answers and actual action. Three weeks is a long time to wait without access to critical data.
Based on what they have said here, the main issue they were having is getting new space in a new datacenter. Most datacenters dont have empty space with power sitting around, its usually installed on demand because every customer has different requirements and if a datacenter gets bombed, there is usually a giant spike of customers rushing to find a nee datacenter and obviously that slows everything down.
Wtf? You're using AI so, so wrong.
Then what are you doing here? You seem to be wasting a lot of time. It doesn't make sense. Rebuild from scratch if you have to. The more this drags on, the more incompetent you are.
He’s talking to me, so please shut up and don’t stick your nose into your father’s and uncle’s business.
can i be the mother
Really? Because the part quoted was directed at Vsys as we can all read above. In like 100 places. So maybe you should STFU.
I don't know where you're from, but this father and uncle thing isn't a thing where I'm from, so you're coming off extremely mental.
دلت خوشه داداش؟ دیتا سنتر سرور هامون نمیده تو هم میخوای تبدیل به یچی بشی.
Already answered
Already answered
Not a stupid question at all. Yes, customers are getting their data back. Data access is given step by step.
We’ve replied in your ticket with an update. If anything is still unclear, just reply there or send us a private message.
The new facility isn’t formally certified, but it’s built with the same level of redundancy as a Tier III data center.
Ehem, then add "pending certification" disclaimer
@Fikol We’ve double-checked, and we stand by what we said. The ticket number you posted here does exist, but it’s an old ticket, opened long before this incident and closed a long time ago. It has nothing to do with your current request.
If you have another ticket about your data, please send us a direct link to it or the correct ticket number in a private message, and we’ll look into it right away.
As for being a reseller: we’re not one.
We operate several facilities. Some of them are Tier III certified. The new one isn’t formally certified, but it’s built with the same level of redundancy. So our signature still applies.
@Hondura We read every one of your posts, and we’ve answered your questions here several times, in our Q&A and directly to you. You’ve liked those answers, yet a day later you post again that nothing is happening and that the data is probably gone.
So here is the progress once more:
Yesterday we brought another group of dedicated servers back online and contacted their owners directly.
Several customers have already confirmed in this thread that they’ve received their data.
Every drive we’ve checked so far is working.
On billing: you won’t be charged for the days your servers have been unavailable, and your billing dates will be shifted accordingly. Other compensation is reviewed individually.
One more thing. On October 3 and again on October 8 we asked you to send us your ticket number so we could check your situation personally. We still haven’t received it.
Our offer still stands: send us your ticket number in a private message, and we’ll give you the exact status of each of your servers. Until then, we can only answer in general terms here.
Thank you for sharing your update, and for your patience.
We’re working on your server right now. As we said, we’re aiming for early this week, so today or tomorrow. We’ll let you know in your ticket as soon as your backup is ready.
Thank you so much for your kind words.
We’re doing everything we can to get the dedicated servers back in racks as soon as possible.
@olerska Thanks for reaching out here. We’ve already replied in your ticket, so please check it for the details. If anything is still unclear, just reply there and we’ll follow up.
@hondura read the announcements better. Announcement of 8th of October already defines an ETA
"So how long will it take?
Two to three weeks. About two weeks for the new racks to be ready, then about five days to install the servers. Not all of this depends on us, but on our side we are doing everything we can to speed it up."
I want to thank @vsys_host for handling my urgent tickets, I already got dumps of the disks that I really needed some data this weekend. I also got replacement servers in Netherlands for some of my servers in Kiyv. I really need some more data from other servers but they are not critical, I can wait the 2-3 weeks for the relocation of the servers.
Thank you so much for sharing this! We’re really glad you got the data you needed and that your servers in the Netherlands are up and running. Thank you for your patience. ❤️