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GreenCloud Discontinues Sydney Australia

13»

Comments

  • WilliamWilliam Veteran

    @bdl said: Paypal also charges a fee when they process the refund

    No, this is absolutely illegal in EU, SG, AU, UK and many other places if the full amount is reversed. Partially yes but only trasaction fee, no %.

  • ArirangArirang Member

    @HostDZire said:

    @Arirang said:

    @HostDZire said:

    @Gravely said:
    What a s**t show...

    Surely they could have at least tried to raise their pricing for the more premium locations (similar to how @hosthatch do it) before closing the entire location...

    Well, if they had done that, I think at least a 100% price increase would have happened.
    And we all know how the people react after that. I can easily imagine multiple LET threads criticizing them. Customers don't really give a shit. They will always criticize a host if they don't like something. What happened on the company side really doesn't matter.

    Can we expect any refugee deals in Tokyo?

    I dont know what refugee deals means, do you mean $12/year :D

    Similar offer in APAC
    2c/4g/40gb/1.5T
    $60/3 year

  • defaultdefault Veteran

    The end is nigh?

  • rpqurpqu Member

    @Gravely said:

    @rpqu said:

    @Gravely said:
    What a s**t show...

    Surely they could have at least tried to raise their pricing for the more premium locations (similar to how @hosthatch do it) before closing the entire location...

    It would make their product lineup less uniform (pricing). So, extra headache for ticketing team.

    Small price to pay (training staff) to keep customers?

    You have purchased dollartree/dollar general or daiso/seria, right? Isocost helps streamlined the product knowledge required for an agent. So, they don't have to memorize hundreds of SKUs

  • hosthatchhosthatch Patron Provider, Top Host, Veteran

    @corbpie said:
    @hosthatch are you able to throw a lifeline and match invoices for services that are about to be dropped with GC?

    We can't really offer anything due to the current hardware prices, but sorry to see this happen and genuinely wish everyone affected the best.

    Thanked by 13corbpie Gravely borkedascii bdl HostDZire zGato fluffernutter Daniel15 oloke gritty JohnnySac ajaibdigital nick_
  • tommyluotommyluo Member

    Keep the same rate with several choise,it is already very good.

  • GravelyGravely Member
    edited October 3

    @hosthatch said:

    @corbpie said:
    @hosthatch are you able to throw a lifeline and match invoices for services that are about to be dropped with GC?

    We can't really offer anything due to the current hardware prices, but sorry to see this happen and genuinely wish everyone affected the best.

    How are support times these days? I'm comfortable with the current listed pricing, just concerned of response time.

  • bdlbdl Member
    edited October 3

    @William said:

    @bdl said: Paypal also charges a fee when they process the refund

    No, this is absolutely illegal in EU, SG, AU, UK and many other places if the full amount is reversed. Partially yes but only trasaction fee, no %.

    Well, I got charged it when they processed the refund.

    I took what I could since I already had credit on my account I'd added for my phx storage server (host server hw died) and .au renewal (whole site died)

  • trewqtrewq Administrator, Patron Provider, Veteran

    Shame to see a provider drop Australia but good that they're trying to do right by customers. Sometimes you need to make the difficult choices.

    Operating in AU isn't easy. Low population, high prices (relatively).

    Thanked by 2bdl borkedascii
  • bdlbdl Member

    @trewq said:
    Shame to see a provider drop Australia but good that they're trying to do right by customers. Sometimes you need to make the difficult choices.

    Operating in AU isn't easy. Low population, high prices (relatively).

    Thankyou @trewq for putting up with us B)

  • HostDZireHostDZire Patron Provider, Veteran

    @Arirang said:

    @HostDZire said:

    @Arirang said:

    @HostDZire said:

    @Gravely said:
    What a s**t show...

    Surely they could have at least tried to raise their pricing for the more premium locations (similar to how @hosthatch do it) before closing the entire location...

    Well, if they had done that, I think at least a 100% price increase would have happened.
    And we all know how the people react after that. I can easily imagine multiple LET threads criticizing them. Customers don't really give a shit. They will always criticize a host if they don't like something. What happened on the company side really doesn't matter.

    Can we expect any refugee deals in Tokyo?

    I dont know what refugee deals means, do you mean $12/year :D

    Similar offer in APAC
    2c/4g/40gb/1.5T
    $60/3 year

    We have this; can't go below this. given the hardware prices, this hardware is costly.

    📦JP Cloud VPS Special #1
    AMD EPYC 7763 ◆ 2vCore ◆ 4GB RAM ◆ 50GB NVMe ◆ 4TB IN+Out/mo ◆ 10Gbit - Shared ◆ 1 IPV4 ◆
    ║ $36/ Annually
    ║ $65/ Biannually
    ║ $87/ Triennially

    Yabs Report - JP Cloud VPS Special #1

    Thanked by 6tzuli Arirang buggedout forest JohnnySac Saragoldfarb
  • GravelyGravely Member

    Updated closure date for Sydney now - November 6th...

    Dear ,
    This is a final reminder regarding the discontinuation of the GreenCloud Australia (AU) location.

    In our previous notices, we provided an option for VPS services expiring on or before December 31, 2026 to remain in the Australia location until their current expiration date.
    Due to an updated datacenter decommissioning schedule, we are unfortunately no longer able to keep these services in the Australia location until expiration. We sincerely apologize for this change and any inconvenience it may cause.
    All remaining VPS services will therefore need to be either migrated out of the Australia location or cancelled. The final decommissioning and migration process is scheduled to begin on Saturday, November 7, 2026 at 1:00 AM SGT.
    Please review the following options:
    1. Migrate to another GreenCloud location + 1 FREE month
    You may let us know your preferred GreenCloud location, and we will check its availability and compatibility with your current VPS plan.
    Once confirmed, we will assist with the migration and add one additional month of service free of charge.
    Please note that Premium locations/plans are not eligible for this relocation offer. Destination availability may vary depending on your current VPS plan and available resources.
    2. Cancel and receive a prorated refund
    If you prefer not to relocate your VPS, we can provide a prorated refund for the remaining unused service period via one of the following methods:
    • GreenCloud Account Credit
    • Original Payment Method, where supported
    • PayPal
    Action Required – Deadline: November 6, 2026
    Please contact our Support Team no later than 11:59 PM SGT on November 6, 2026 if you would like to select a preferred migration location or request a prorated refund.
    If we do not receive a response by the deadline, we will automatically proceed with migrating your VPS to Singapore (DC1 or DC2, based on resource availability) as part of the Australia location closure.
    If you have already contacted us and confirmed your migration or refund option, please disregard this notice.
    We apologize again for the change from our previous schedule and appreciate your understanding and cooperation as we complete the closure of our Australia location.
    Sincerely,
    The GreenCloud Team

    Thanked by 1jcn50
  • jcn50jcn50 Member

    @nochoice said: Isolated island....

    @Neoon said: And leave this bloody island alone.

    Eh, just as you know: Australia is a continent, not an island.

    Thanked by 1Gravely
  • vuanhsonvuanhson Member

    @Gravely said:

    @hosthatch said:

    @corbpie said:
    @hosthatch are you able to throw a lifeline and match invoices for services that are about to be dropped with GC?

    We can't really offer anything due to the current hardware prices, but sorry to see this happen and genuinely wish everyone affected the best.

    How are support times these days? I'm comfortable with the current listed pricing, just concerned of response time.

    Support time of GC is good. I rarely need support, all ticket I created have short response time like some hour, and they directly response to problem, not like many provider just response with pre-made or automatic answer.
    Funny thing, I have transfer ticket with them got resolve in just 2 minutes :lmao: look like someone just sit and wait me to click submit my message

  • GravelyGravely Member

    @vuanhson said:

    @Gravely said:

    @hosthatch said:

    @corbpie said:
    @hosthatch are you able to throw a lifeline and match invoices for services that are about to be dropped with GC?

    We can't really offer anything due to the current hardware prices, but sorry to see this happen and genuinely wish everyone affected the best.

    How are support times these days? I'm comfortable with the current listed pricing, just concerned of response time.

    Support time of GC is good. I rarely need support, all ticket I created have short response time like some hour, and they directly response to problem, not like many provider just response with pre-made or automatic answer.
    Funny thing, I have transfer ticket with them got resolve in just 2 minutes :lmao: look like someone just sit and wait me to click submit my message

    This was a question for @hosthatch not GC. No need for GC support anymore with no remaining services with them

  • vuanhsonvuanhson Member

    This was a question for @hosthatch not GC. No need for GC support anymore with no remaining services with them

    oops, sorry, I missed the context of conversation.

  • nikionikio Member

    @Gravely said:

    @vuanhson said:

    @Gravely said:

    @hosthatch said:

    @corbpie said:
    @hosthatch are you able to throw a lifeline and match invoices for services that are about to be dropped with GC?

    We can't really offer anything due to the current hardware prices, but sorry to see this happen and genuinely wish everyone affected the best.

    How are support times these days? I'm comfortable with the current listed pricing, just concerned of response time.

    Support time of GC is good. I rarely need support, all ticket I created have short response time like some hour, and they directly response to problem, not like many provider just response with pre-made or automatic answer.
    Funny thing, I have transfer ticket with them got resolve in just 2 minutes :lmao: look like someone just sit and wait me to click submit my message

    This was a question for @hosthatch not GC. No need for GC support anymore with no remaining services with them

    The (very few) times I've had to deal with HostHatch support I got a response within 12 hours notwithstanding that I'm on promo (and therefore deprioritized) plans. I like to think that most support delays (except dartnode, that's a different story but I still use their services) are attributable to the manner in which you asked.

    If you are professional, polite, get to the damn point and give sufficient information in the first ticket, usually things go well and quickly.

    Thanked by 1Gravely
  • nikionikio Member

    @jcn50 said:

    @nochoice said: Isolated island....

    @Neoon said: And leave this bloody island alone.

    Eh, just as you know: Australia is a continent, not an island.

    I'm going to report you to the eSafety Commissioner for misgendering Australia and causing some Kangaroos serious mental harm because, if Australia identifies as an island, it can claim to be the biggest island in the world, but if Australia is misgendered as a continent, then it is only the smallest continent. And that's very bad for Kangaroo epeen (ergo serious mental harm).

    Thanked by 2Gravely jcn50
  • GravelyGravely Member

    @nikio said:

    @Gravely said:

    @vuanhson said:

    @Gravely said:

    @hosthatch said:

    @corbpie said:
    @hosthatch are you able to throw a lifeline and match invoices for services that are about to be dropped with GC?

    We can't really offer anything due to the current hardware prices, but sorry to see this happen and genuinely wish everyone affected the best.

    How are support times these days? I'm comfortable with the current listed pricing, just concerned of response time.

    Support time of GC is good. I rarely need support, all ticket I created have short response time like some hour, and they directly response to problem, not like many provider just response with pre-made or automatic answer.
    Funny thing, I have transfer ticket with them got resolve in just 2 minutes :lmao: look like someone just sit and wait me to click submit my message

    This was a question for @hosthatch not GC. No need for GC support anymore with no remaining services with them

    The (very few) times I've had to deal with HostHatch support I got a response within 12 hours notwithstanding that I'm on promo (and therefore deprioritized) plans. I like to think that most support delays (except dartnode, that's a different story but I still use their services) are attributable to the manner in which you asked.

    If you are professional, polite, get to the damn point and give sufficient information in the first ticket, usually things go well and quickly.

    Thanks heaps! I've asked them a couple of times now and have just been ghosted. Don't find it unrealistic to request the average support response time for non-promo plans

  • hostnoobhostnoob Veteran

    In the past, GC had some additional premiums added to certain locations. I wonder why they couldn't do that?

    I guess the demand just isn't there for AU?

  • hosthatchhosthatch Patron Provider, Top Host, Veteran

    @Gravely said:

    @nikio said:

    @Gravely said:

    @vuanhson said:

    @Gravely said:

    @hosthatch said:

    @corbpie said:
    @hosthatch are you able to throw a lifeline and match invoices for services that are about to be dropped with GC?

    We can't really offer anything due to the current hardware prices, but sorry to see this happen and genuinely wish everyone affected the best.

    How are support times these days? I'm comfortable with the current listed pricing, just concerned of response time.

    Support time of GC is good. I rarely need support, all ticket I created have short response time like some hour, and they directly response to problem, not like many provider just response with pre-made or automatic answer.
    Funny thing, I have transfer ticket with them got resolve in just 2 minutes :lmao: look like someone just sit and wait me to click submit my message

    This was a question for @hosthatch not GC. No need for GC support anymore with no remaining services with them

    The (very few) times I've had to deal with HostHatch support I got a response within 12 hours notwithstanding that I'm on promo (and therefore deprioritized) plans. I like to think that most support delays (except dartnode, that's a different story but I still use their services) are attributable to the manner in which you asked.

    If you are professional, polite, get to the damn point and give sufficient information in the first ticket, usually things go well and quickly.

    Thanks heaps! I've asked them a couple of times now and have just been ghosted. Don't find it unrealistic to request the average support response time for non-promo plans

    I honestly don't see the point in tooting our own horn, so its better for everyone if other customers answer that question. We do not have any issues with our support on our standard plans in general.

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