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yo wtf is going on here? my server was reprovisioned without any notice. seems im not the only one.
any information @DeluxHost
Emails went out. I got the emails (although I didn't read them until it was too late, but that's on me).
Did you check your spam?
fk you are right....
never mind @DeluxHost
+1 vCore
or
+1 GB RAM
Order #1713008828
Invoice number 2309-10292-2026
one more time. @DeluxHost
If never intended to give it away in the first place, then why make an announcement like this? I’ve tried submitting a ticket, sending private messages, and posting about it, but I’ve been completely ignored every time. Isn’t that basically a scam? What a pointless and boring promotional tactic.
yeah that's right, I ran out of patience with them. Better to initiate chargeback sooner than later.
same here
the refund request was on 16.09
lot of chargebacks?
刚刚下单，而且听说商家承诺提供 1GB 的额外内存或 1 个额外的 CPU 核心
所以：
Order: #8429930110
Invoice number: 0110-11038-2026
+1 vCore
or
+1 GB RAM
谢谢
+1 vCore
或
+1 GB RAM
订单号：1713008828
发票号：2309-10292-2026
再说一遍。@DeluxHost
At this point, I’m starting to have serious concerns that this might be a scam, especially after seeing the complaints and issues reported by other users earlier in this thread. I really hope that isn’t the case, but the lack of communication and the fact that my VPS has been down for several days without any resolution is becoming increasingly concerning.
I tried and purchased a Y-0 VPS. No problems with payment. Access to portal was instantanious. Needed to configure some things like OS before it started. As soon as those choices where made, I recieved an email with the root login password.
The panel wasn't standard, but seems to do its job. Only real downside is that there is no virtual console. Which isn't allways needed anyway.
So far no complaints, small and extremely cheap VPS, considering the traffic allowance.
If it was available in more locations, I would get another one.
I have only one question for @DeluxHost
Where is the data center located? I tried a (single) geolocation finding service and it stated that the IP was in the UK?
which one is your best node?
I just received an additional CPU core through the support ticket. Thank you. That’s all from me now.
Congratulations! I have also submitted a request via a support ticket and respectfully ask for approval. @DeluxHost
I've requested a cancellation of this service last week with it set to terminate at the end of the payment. I've moved everything away already but here is another E-Mail that goes to show what a shambles of a company DeluxHost is as I received this E-Mail this morning
I then get another E-Mail that my new VPS has been created
But it only gets better, I've paid for this ropey service because it hasn't hosted anything critical and did do the job that I needed it to do at the time as it didn't need to be available 24/7.
Now to see this inside my 'New' Virtual Machine
I've got no operating system, new IP Address
If there was a definition for "Shambles of a provider" in the LET Dictionary DeluxHosting would be up there.
This is off the back of the last weeks E-Mail where they had to delete loads of users data disks
Any one know Q3 or VPS-2 Which one is better
>
The same situation:
Your service has been terminated and the server has been permanently deleted, including all data.
Terminated
Product
STORAGE-2
Order
9589013327
Reason
Terminato dall'amministratore
Your server has been created. Log in to the dashboard to install the operating system of your choice and start using it.
Service active
Product
STORAGE-2
Order
9589013327
@DeluxHost ??? What is this???
By the way - there was no upgrade as in offer
It gets better! I just had a new invoice generated, cancelled and then my 'New' Virtual Machine cancelled even though I set my previous to terminate at the end of the term. It really doesn't matter for me as I've no data left on there but it just extends the absolute disaster this company has become.
Invoice Reminder - 23:01
Service Suspended - 23:03
Service Terminated - 23:03
Invoices -
@DeluxHost
Just following up on my previous comment.
Order #3381659030
Requested: +1 vCore
I posted this yesterday, but I haven't received any response or upgrade yet.
Could you please check it when you have a chance? Thanks!
Invoice 0410-11333-2026
Order: #3018284338
Ticket: TMUTHFTL682SL (no bonus applied)
I would prefer the network port upgrade to 10 Gbps please.
After reading these comments, I finally understand the “cheap” part. Thanks, everyone. I was considering buying a service from this provider, but now I know better. Sometimes you really do get what you pay for. 😂
At this point, I honestly think people should stay away from this provider.
After everything I’ve seen in this thread, including multiple reports of servers being terminated and data being permanently deleted, and now experiencing the same kind of situation myself, this provider is starting to look like a scam.
My VPS has been down for several days. I opened a ticket and was eventually told that the VPS “can be started correctly.” In reality, the server is still completely inaccessible, and now I’m not even getting proper responses anymore.
When you combine this with all the other complaints in this thread about deleted servers, lost data and poor or nonexistent support, the situation is beyond concerning.
I would strongly advise everyone to stay away from this provider. At this point, I certainly wouldn’t trust them with anything important or any data I cannot afford to lose.
The “cheap” prices are starting to make a lot more sense now.
Perhaps LET should start a “Blacklisted Providers” list, so newcomers can quickly learn which providers to stay away from. DeluxHost would surely be a strong candidate. It would be a great public service to the community. 😂
Hello,
With all due respect, guys, I simply think that for many people, reading our emails, or even just asking for information, is a difficult task. The services marked as "terminated" and then "recreated" refer to the storage servers that were rebuilt following emergency maintenance; not everyone received the email, so I really don't understand the complaints.
So no, no one has lost data, deleted VMs, or had VMs down for days on end.
We’ve been accused of everything since we’ve been here on LET, so I don’t think it’s a problem, call us whatever you want.
Anyone facing problems who would like help should feel free to write to us via ticket or here, we will do our best to assist you.
I can tell you that this is simply not true in my case. My VPS has been inaccessible for over a week.
Most people are stupid. If an email says terminated and a second email says rebuilt, they won't understand.
While complaints about uptime may be warranted, it's irritating when people jump to the word "scam".
yes its definitely the idiot users at fault. i mean who could possibly have foreseen that sequence of events causing mass confusion.