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Who?
Hi,
Currently, the only way we can communicate is via the forums and Discord.
Unfortunately, both of our redundant core switches failed yesterday. Consequently, our infrastructure is currently isolated, meaning we cannot access our systems. Our out-of-band management is also unavailable at this time.
Therefore, all our web servers hosting the website, customer portal, etc. are also offline.
We are working to restore access as quickly as possible. Once access has been restored, all affected customers will receive a refund.
We sincerely apologise for the disruption and appreciate your patience and understanding.
How it is possible for dual core switch setup fail at the same day?
At the moment, we’re unable to perform any diagnostics, and we don’t want to make blind guesses about the cause.
We did not expect a failure of the VC. Under normal circumstances, we would be able to enable a fallback link via OOBM, but unfortunately, our OOBM access is currently unavailable as well.
Since the OOBM outage is a separate issue, our colocation provider is currently working to resolve it.
It has been down since 30 hours, if my core infra would be down, that long, I would go there an kick ass.
https://stats.neoon.net/monitor/4630553228985fb7f8609ddae23915a0
big oof
Hosting that simply doesn't works
and noticing the clients about the situation isn't that important not that Oktoberfest is about to start, there are more pressing matters to think about
That is always preced any clients! The good pint of cold brew is worth millions at the wright time and in the right place.
one beer will cost btw 16 and 17 Euro more than their service for 1 Year, so I understand if they focus now more on selling beer the next 3 weeks, brings more money in
Update: Unfortunately, we’re unable to restore service promptly for the few remaining customers. If you’re affected, please send me a DM, and I’ll issue a full refund of your most recent payment.
What kind of bs update is this?
is website up and running ?
a: scurt si la subiect one
dual only on paper bruh
Please don't tell me those morons are Romanian too.
no, but rest of Europe just adept slowly to the Balkan business model.
I was affected, but I don't need a refund and I can wait for the issue to be resolved. Could you just clarify if there is any ETA?
same here, but since there is no clarification I need to lookup when I paid and probably open a dispute since I can't access the website to see when I paid and how much time left....
waiting for a reply to my DM @INRA
Me too
received a full refund now. would recommend everyone affected to contact @INRA directly
Yes, as mentioned, please contact us via DM. We’re working on scheduling a migration window during which everyone can access their VPS to migrate their data. We don’t have an ETA yet, but we’ll update you as soon as we have more information.
will the VPS be online again someday ? or you want us to msg you for the refund ?
78 hours is wild
This start smell like your upstream is null routing because of unpaid bills.
germans are wild next after Fins and Sweds
It will be available online again for data migration in the coming days. However, we cannot continue to offer the service. Please contact us for a refund.
Deadpool
what info should we provide you ? email ? because everything else is inaccessible for the moment
Yes, please share your email via DM