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OVH Billing System Down - Dedicated Server Offline
sweatthosting
Member
Hello,
OVH's payment system appears to be having issues, and my dedicated server has expired. Their billing system is currently returning: "Error 504: Backend unavailable."
Does anyone know of a way to get the server back online quickly? It has been down for several hours, and OVH has not responded to my tickets or posted any notice about maintenance or billing system issues.
This is a critical server, so any suggestions on how to resolve or escalate this faster would be greatly appreciated.
Thank you.
OVH Support
- OVH support is hilariously Slow!12 votes
- OVH support is practically nonexistent.41.67%
- OVH Support is super gay :)58.33%
Comments
Why wait 2 weeks if its critical server
The chat, perhaps.
Good thing you have a backup of your critical server, that you can just spin up somewhere else... right? Right....?
Has OVH replied to you yet? If so, when did they reply, and did they give you an estimated time for getting the server back online?
I had daily backups set up, but guess what... they were only being stored on the same server. Genius move
Opened their live chat and waited about 20 minutes for an agent. In the end, the system kicked me out and said all agents were busy. Great support... Have a good day. lol
Still no replies to my tickets. At this point, I’ve officially escalated the issue to God
Renew via APi?
I’ve never tried their API, but I’ll give it a go.
If their entire billing server is down, though, I don’t think the API will help much.
Thanks for the info.