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yes same here, waiting from 28 jul to fulfill service
@Chunkserve How can you take money from clients without even performing basic server setup, while treating everyone—including those who have been with you for three years—with such total disregard? In my three years with you, I have never seen service or support quite like this. I don't like to complain, but as a long-term client, this is the first time I’ve encountered such major issues—seemingly caused by your push for extra profit through current discount offers. A client should never have to wait weeks or months after paying in full and fulfilling their obligations. Even after three years, this kind of attitude toward ticket handling and support leaves me with no desire to continue using your services—waiting weeks for a reply, or simply whenever it suits you. Therefore, I am asking you to launch my server so I can retrieve my data, which has been inaccessible for over a week due to this level of support; I will most likely be discontinuing the use of such a substandard service.
I didn’t realize there were more people experiencing the same problem. In my case, I’ve already been waiting for days without getting any proper response. The VPS itself is not working properly, and the CPU steal sometimes goes above 80.2%. In short, it looks like there are simply too many customers sharing the same physical server.
@Chunkserve Bro, you clearly need an assistant, at least for basic customer support. The server might just shut down, and you’ll have to wait several days just to get it running again. Yes, we understand that you’re on your own, but it shouldn’t be like this. We can forgive you for many things, but because of such little issues, sometimes you just feel like switching to another service.
Is it just me or everyone? I cant access end user dashboard (to reboot, start stop VPS etc.) Do not work on both VPS I have.
[Legacy] Xeon Gold NVMe Special 2 - LET VM Special - is DOWN , and not responding. Somehow 10$ yearly 1 core option is more stable. Coud you look into.
Opened a - Ticket #KZJ-226414
Hey, I am replying to the tickets currently, your one will be probably done in a moment too
Your server is still on virtualizor node, there are seberal tickets about it, currently working on that!
@Chunkserve I'll ask you there, sorry. As my ticket is low priority and I don't think you will process it in the foreseeable future lol.
Can I pay for the both of my VPS upfront for like 2 more years? It is impossible to do from the client area, and I it's not even allow me to add funds to the balance.
It's not really important, but I feel more safe if my service paid for a long time. I do understand the risks and I willingly accept it.
PS: €9.99 deal for the PL location would be amazing
@Chunkserve Ticket #VCE-710640
No, that's not correct. My ticket, which was created on August 13th, still hasn't received a response.
@Chunkserve
Could you please take a look at Ticket #AXV-871606 when you have a moment?
Quick summary of the issues:
Disk space dropped to 2.5GB (out of 50GB) after OS reinstall.
CPU load remains at 100% during simple system updates.
The ticket has been open for a while and the server is currently unusable. I'd really appreciate your help in looking into this.
Thank you!
They still haven't responded to some tickets from weeks ago so maybe they just have a backlog (or well the alternative
)
Hello,
Please give us around 30mins, sorting out multiple cases!
Replied at 13:02 CEST today
Hello,
Please raise a case with us, we can make this work. Strange that you cannot add funds, it's unexpected. Shoot us a case and I'll help!
My server has been down since August 12th; I opened a ticket on August 14th, yet the issue remains unresolved. I am not a new customer—I have been using your services for a long time—and if getting the server running stably is currently problematic, I would at least like to retrieve my data from it. In all this time, you replied only once, stating in the ticket that it would be fixed within five minutes; however, the problem persists, and I have received no further response from you regarding this matter. That reply came on August 16th; a full week has passed since then, with no changes whatsoever. My ticket number is #KFZ-303539. Please restore the server's operation or at least allow me to retrieve my data, as it is important to me. I didn't even have time to create a current backup because the server failed through no fault of my own; it is currently completely unusable—I can neither start it nor connect to it. Clearly, the problem lies with the virtualization layer or the virtual machine settings, neither of which I can access. Please resolve this issue as soon as possible; the wait time to fix what shouldn't be a complex task has become excessive—something I have never experienced with your service before.
@Chunkserve I have already replied; please reinstall the system for me as soon as possible. Here is the ticket number: Ticket #AXV-871606.
DMing you today to fix the server
Mine has been down just as long, and I can't retrieve my data. I’ve tried repeatedly to address this and ask for a fix in a reasonable manner, but the attitude is unbelievable. You pay for a service but get neither the ability to work properly nor even a way to save your data. And on top of that, getting no response to questions—this kind of delay and treatment from the provider is completely unacceptable.
for me @Chunkserve is one of the best providers. yes, takes time to get a reply sometimes, otherwise short of power outtage and a DNS attack, there's been zero issues since january, so i renewed 2 VPS for 2nd year couple of weeks ago. prior to that had an IP change and migrated 1 to a different node for excessive IOwait, so i truly can confirm this provider works with you to the best of ability.
I’ve been working with this provider for 2,5 years—managing multiple servers at various times, just as I do now—and in the past, the service was indeed reliable, exactly as you described. I’ve even posted similar praise in other threads myself. However, I’ve noticed—and I’m not the only one—that the service has deteriorated recently, and getting a response from the provider has become virtually impossible. When servers are down for two or three weeks, and the provider responds only once during that entire period without actually fixing anything, you can hardly call that acceptable service. What’s more, I’ve reached out via support tickets repeatedly, yet they haven’t even bothered to confirm that the issue will be resolved. It’s as if they don’t care that I’ve been a paying customer for a long time—one who hasn't left and has never even asked for technical support since the initial purchase. Yet, when a serious problem arises, you can’t even retrieve your data. You shouldn't have to beg the provider to listen and resolve the issue; they are supposed to handle it according to standard procedure. I’ve repeatedly asked—even here—for the server to be turned back on, but there has been absolutely no reaction or reply. This is a sign of unprofessionalism and poor treatment of loyal customers. No reasonable person would be happy with this situation—especially having to wait indefinitely just to retrieve data and switch providers to avoid downtime when the current provider fails to fix a problem (one that wasn't even your fault) for weeks on end. You’re left wondering if you’ll ever get your data back at all when the provider completely ignores the issue and does nothing to rectify it.
@Chunkserve
Could you please take a look at Ticket #AXV-871606 when you have a moment?
I gave consent to re-create the server 4 days ago, but haven't received an update since then. The server is currently offline and services are down.
Thank you for your help!
Take a look at #DRK-253393, my server has been down for 8 days.
@Chunkserve
Hello, I'm interested LET VM Special. Do you have an option for Custom ISO and VNC support from client panel / browser?
Virtualizor deals doesn't have access to custom ISO from client area. Virtfusion deals - do.
Both have VNC support.
@Chunkserve
Hi!
Can you confirm Order Number: 7005461988 ?
I haven't received my server yet :-(
And if possible, add +1vCPU for free!
Thanks!
@Chunkserve
Hello, could you please urgently check ticket #AXV-871606?
My server has been experiencing a serious issue. The available disk space suddenly dropped from 50 GB to only 4 GB, and I have never encountered this problem before.
After I submitted the ticket, I also left a message on the forum asking for assistance. I was then informed through the ticket that the server would need to be recreated. However, it has now been 6 days, and the issue still has not been resolved.
All of the projects hosted on this server have been down for about a week. Due to the prolonged downtime, I had to migrate all of my projects to another provider yesterday.
At this point, the server is basically unusable, and I still haven't received any further update regarding the ticket.
Could you please look into #AXV-871606 as soon as possible and provide me with an update on the status and when the server can be restored?
I would really appreciate your prompt assistance. Thank you!
Ticket #GJA-360083 please look into i haven't received my order invoice # 7743 paid yesterday it shows pending LET VM Special - Xeon Gold NVMe Special 4
kindly give a coupon