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C-Servers upgrade not applied - NanoVPS-1024 still running with 384MB RAM

I purchased an upgrade from NanoVPS-384 to NanoVPS-1024.

However, after the upgrade:

Panel still shows:
RAM: 384 MB

Inside VPS:
MemTotal: around 344 MB

The VPS occasionally becomes extremely slow:

  • SSH commands may take minutes
  • ps/top can hang

CPU is mostly idle.

It looks like the upgrade order was not applied to the actual VPS container.

Can anyone confirm if C-Servers upgrades are manually processed?
Your payment has been approved and Invoice ID is: #8821.

Thank you for your payment.

Invoice Details

NanoVPS-384 Low-Cost Special US / NanoVPS-1024 US Upgrade (#6030) $2.77

Sub Total: $2.77

Tax(%0): $0

Amount Paid: $2.77

Payment Method: Pay by Stripe Checkout
Last Payment Date: 25/07/2026

Comments

  • shuntershunter Member

    I am not requesting technical support, only trying to confirm whether the upgrade process requires manual approval.

  • thank you for contacting support, your wait time has doubled.

    Thanked by 2rpqu tentor
  • shuntershunter Member

    C-Servers appears to monetize all human support through paid addons, including support tickets. How are billing/provisioning issues handled without purchasing support?

    Thanked by 1xms
  • EvoStevenEvoSteven Member

    Have you tried turning it off and on again?

  • shuntershunter Member

    @EvoSteven said:
    Have you tried turning it off and on again?

    Yes, tried rebooting already

  • EvoStevenEvoSteven Member

    On the panel itself?
    Well I'm out of ideas then :)

  • allthemtingsallthemtings Member, Megathread Squad

    Your first mistake was buying from c-servers

    regards

    Thanked by 2xms admax
  • shuntershunter Member

    @allthemtings said:
    Your first mistake was buying from c-servers

    regards

    I guess I learned that lesson now.

  • RapToNRapToN Member, Host Rep

    @shunter said:

    @EvoSteven said:
    Have you tried turning it off and on again?

    Yes, tried rebooting already

    In that case, simply restarting might not be enough. I would try completely stopping the VM and then starting it again from the management panel.

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