NovaCloud-Hosting seems to have died.

Comments

• Andru Member

  8:21AM

  Are you sure?
• Khadeercasino Member

  8:21AM

  @N_Gogol said:
  They've shut down their clients' VPS and aren't responding to tickets. This is very sad.

  Vps running fine wts the issue?
• N_Gogol Member

  8:26AM

  @Andru said:
  Are you sure?

  Yes. They were shut down due to some legal disputes. The last post was on July 17th - https://novacloud-hosting.instatus.com/

  My server was also shut down, and my ticket remains unanswered. Now I'm looking for a new provider.
• KL33NSLATE Member

  8:36AM

  @Khadeercasino said:

  @N_Gogol said:
  They've shut down their clients' VPS and aren't responding to tickets. This is very sad.

  Vps running fine wts the issue?

  Also can confirm VPS running fine.
• Andru Member

  8:54AM

  @N_Gogol said:

  @Andru said:
  Are you sure?

  Yes. They were shut down due to some legal disputes. The last post was on July 17th - https://novacloud-hosting.instatus.com/

  My server was also shut down, and my ticket remains unanswered. Now I'm looking for a new provider.

  Are you 100% sure?
• JabJab Member

  8:55AM

  When did you open your ticket? How long are you waiting for an answer to decide that "and aren't responding to tickets"? TicketS as in multiply?

  Can you show some ticket screenshots? With dates etc?
• JabJab Member

  8:59AM edited 9:08AM

  Okey I see.

  One datacenter provider "died" (FFM2 - so dedis and Standard VPS). It's offline for like 4 days. Last status update about few hours after they "identified" the problem, yet lack of updates for 4 days in middle of weekdays is a worrying sign, very worrying sign

  OP has some wrong/outdated status page btw.

  https://novacloud.instatus.com/

  Probably dead as we know dedis the most expensive part [*]

  btw. op did you try

  If you have a Standard VPS DE, you can contact our team at [email protected]
• JabJab Member

  9:01AM

  @NovaCloudHosting wanna say something? ^.-
• NovaCloudHosting Member, Patron Provider

  9:48AM

  @JabJab said:
  Okey I see.

  One datacenter provider "died" (FFM2 - so dedis and Standard VPS). It's offline for like 4 days. Last status update about few hours after they "identified" the problem, yet lack of updates for 4 days in middle of weekdays is a worrying sign, very worrying sign

  OP has some wrong/outdated status page btw.

  https://novacloud.instatus.com/

  Probably dead as we know dedis the most expensive part [*]

  btw. op did you try

  If you have a Standard VPS DE, you can contact our team at [email protected]

  We're currently preparing announcements to all customers via Email and will continue resolving tickets, there is no hardware issue or general outage, but a problem with the infrastructure provider which was not caused by us.

  Our team was busy working on restoring most services (IP-Transit, aswell as High-End VPS DE were mostly restored on monday with some exceptions) and restoring some more Standard VPS DE services, but due to the high volume of tickets, we are not able to respond to all of them and restore all Standard VPS DE VPS, which is a bit more complicated and time-consuming, aswell as restoring our FFM2 location.
• Alyx Member, Host Rep

  9:52AM

  Can someone here clarify what the FFM2 location was?
• smkzr Member

  10:01AM

  Can confirm it is only DE location as my NL VPS are running flawless
• NovaCloudHosting Member, Patron Provider

  10:01AM edited 10:03AM

  @Alyx said:
  Can someone here clarify what the FFM2 location was?

  Thats our primary location at Frankfurt am Main, Germany. In the NTT-FRA1 datacenter.