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WHM Complete Solutions (Incomplete) strikes again.
So, whether or not to reverse these decision should be based on your company's PR/damage control policy. But, don't forget to consult LET's management if the company decide to put the evidences of LET users coercing your support team for more resources; as a way to stop the users you alleged publicly pressuring @SolidVPS on this forum
thats a 'solid' price increase for your server
The annoying noise makers $ starts to add up in lost revenue and it's a part of their revenue source they cannot afford to lose.
It's saved me money in the end and right up to this I was looking at solid for my network of US servers whilst we wait for the EIN number to come through from the IRS.
We have gone with other providers instead.
What in the @itsTomHarper ….
lmfao
have you tried french providers like OVH and Scaleway? I think they're very liberal with bw use, spread across a few VMs and you should be good
How do you know our servers are paid-off, it’s logical and if they're not who would want to host with you anyways?
Even if they aren’t, you claim to self-deploy the hardware so it must be on contract, contracts from before the bubble and therefore no price difference to you… Only to your customers.
No one cares if you did a 10% maintenance bump on the entire line, this could of been argued. People have had 100% spikes on promo plans. PROMO YOU DID THE PROMO, PROMO INCURRS THESE PLANS ARE THE COSTS OF THE PROMO THATS HOW LET AND OTHERS WORK.
Spikes of which where less than 1 year in some cases, and mostly 2 years, you have chosen to do this bump right before the majority of your user base is under renewal.
Also, why we acting like these promo plans are crippling you, if they was surely you should of never done them, we know for a fact nodes with promo customer’s are most likely a small cost compared to profit customers. Difference is market changed and you no longer deem the cost of YOUR CHOSEN PROMO plans are worth it any longer, why lie say truth you want to sell that hardware for the juicy 5x market price.
LET should make rules, not rely on providers for this. Any “Promo” deal should have a guaranteed renewal period, or max price increase per annum, if no renewal period why bother let them poach the LET community for customers and advertising they are clearly gonna do this, why we all acting like these providers are not fully aware the small cost it takes to advertise on LET such deals are guaranteed no profit, or even loss (Most of which just take idle resources when a provider does it right) they should be accountable for leveraging your user base to further there business then shit on them once they have gone.
Thanks man, I've had business with them, they are not really suitable for my current needs though. I already have other locations to push traffic through, this simply looked like a good deal at the time. Well, whatever, I wish them luck with those "actual clients".
I am starting to think the people that run this company have a peanut for a brain or need to get someone better at handling customer interactions in public. Either that or they really are okay with just lighting their underwear on fire and calling what's left lingerie.
This new response exponentially amplifies the previous conclusion. It firmly cements the narrative that SolidVPS is not just hoping for customer churn, but is now actively treating their legacy and LowEndTalk (LET) user base as an adversarial group of freeloaders they want to get rid of.
Here is how this new interaction updates, alters, and reinforces the analysis:
Previously, they targeted specific vocal members as ungrateful. Now, they generalize their disdain to the entire LET community:
"This situation is a small example of how LET users often behave, which is exactly why even a few‑cents increase becomes a “deal breaker” for them."
By mocking "how LET users often behave" and painting them as cheapskates who throw tantrums over "a few cents," they have completely broken off any pretense of customer appreciation. They are explicitly signaling that they view this segment of their customer base as a toxic liability rather than valued patrons.
The reply directly exposes a structural incentive to push heavy users to cancel. They sold an "unmetered 10gbps" plan, but are now retroactively defining "unmetered" to mean "actually strictly metered based on what we think is reasonable":
"When we say 'unmetered,' we expect usage to remain within a reasonable range... 200TB+ for $68/year looks like a good deal — but it’s not financially sustainable."
They are admitting that they sold a plan they cannot afford to support if the customer actually uses it. By drastically cutting the user's hard limits (from 333TB to 100TB, and stating that even 50TB is pushing it), they are bottlenecking the service. This is a deliberate tactic: if you cripple the product the customer bought, you practically force them to churn.
They use arbitrary, massively marked-up pricing math to make the customer feel like they are practically stealing from the company:
"at our upgrade rate of $3 per 1TB, that level of usage would be $650/month."
By contrasting a $68/year plan against a fictional $650/month bill, they are setting up a narrative where the customer is "abusing" them. They want the customer to feel so unwelcome that they pack up and leave on their own.
They openly validate the idea that they want these users gone by comparing themselves to competitors who would just ban the user outright:
"In fact, 90% of providers would terminate an account for that level of usage..."
This is a subtle threat disguised as leniency. They are essentially saying, "We haven't banned you yet, but we'd be entirely justified if we did."
Updated Conclusion
This latest piece of evidence proves that the company's desire for customer churn has evolved from a passive financial preference into active operational hostility.
They are realizing that their low-cost, high-resource promotional strategies (like "unmetered 10Gbps") backfired. Rather than honoring the marketing terms they designed, they are tightening technical restrictions, retroactively changing definitions, and openly insulting the community culture that bought the packages. They aren't just hoping you'll leave so they can resell the product; they are actively starving out the users who actually try to utilize the resources they were explicitly sold.
I don't know if this guy is a moron or just doesn't care about their customers at all, at this point. Just keeps on digging the hole deeper. I wonder how long until the hole consumes them?
I think it would be better to just write your own thoughts. The LLM is just going with your intention. You can't use anything it writes as support for your ideas because it just generates text that agrees with your ideas.
SolidVPS has a fantastic network, but their customer interactions do leave a lot to be desired.
Actually it is surprisingly accurate with what I personally thought / felt after reading the thread. I even noted I was using an AI and that they should maybe start using one them selves to understand the sentiment they are producing. The AI just makes it easier to articulate as well as for others to consume.
If the AI can be provided the replies here and see the same clear motives I can, it shouldn't be hard to guess any other intelligent person has a similar take away. My responses here have actually been more of a warning than anything else but each time a warning was given about exactly what this reads like, they double down again instead of rethinking their approach.
I don't have any services with this company, but after this performance, I never will either.
My 2 cents.
Cheers!
ping me next episode please
PING
I think they finally fired the intern who sent out the email and who was engaging on let for a while
Wow. That is super petty, and totally not acceptable.
I've thought about purchasing from SolidVPS a few times, but if someone gets called out for not fully honoring what they said, the appropriate response is not to make it worse.
Thanks for sharing.
Was he called Lewis?
I don't think it is just bad handling of public relations.
But perhaps they overestimated who their actual customers are. After the announcement, probably canceling is more than they expected including hit in reputation spread across search and hence, may be that's why even after exiting LET (as they claimed), they are back with keeping a share of the existing base.
Looks like prices where not Solid enough for the provider
Maybe... I'm not sure many cancelled already though. Think most were yearly deals not coming up for renewal till later this year.
I haven't yet. Quite happy with their servers. Was hoping to remain a long term client.
This is just so horrible PR, let me offer to fix your shit make your clients whole by saving on other places for a solid consulting fee you can pay later, or a % of the company.
Experience definitely no issue lol
Dude, you're still sanctioned
My company isnt and i dont own it
But yes, i refuse to work for US based companies anyway, so its just a joke,.
Hmm, $ is $. Aren't you some sort of capitalist-anarchist?
Anarchist? No, i like rules, if they somewhat benefit me at least - thats how i pick my living countries also. I also believe in government and order, even by force. Its in the EU nationalist (so not one country)/far right area with a major anti immigration bias i'd put myself in.
Capitalist? Absolutely. I will take money for pretty much anything if the risk can be calculated; you cant pay me a million to storm Area 51 but for 100k i manage to steal you a Bugatti. Laws are secondary and this routes back to the Anarchist claim: no, i just pick areas with laws that fit me, not to ignore them.
EDIT: oh yes, i dont work for US based companies purely out of ate of their countries system, even without any Trump shit, Tariffs etc etc. - its just not a good business environment anymore.
it's only page 7, don't need no hero yet