ReliableSite is becoming a joke - any good alternatives in the US to be recommended?

Comments

• TimboJones Member

  July 2

  @Hoohoo said:

  @TimboJones said:

  @Hoohoo said:

  @TimboJones said:

  @Hoohoo said:

  @MrRadic said:

  @peter21581 said:

  The primary reason for this change is the significant increase in dedicated server hardware costs. Replacement parts, spare systems, RAM, SSDs, and the inventory required to keep customer servers maintainable have become much more expensive than when many older services were originally priced.

  We’ve absorbed these increases for as long as possible, but we can no longer keep some older service rates below current pricing while continuing to maintain the hardware availability, reliability, and support standards customers expect from ReliableSite.

  Thank you,
  Radic Davydov
  ReliableSite.Net

  Thank you for explaining the reason behind the pricing changes.

  I understand that hardware, replacement parts, RAM, SSDs, spare systems, and inventory costs have increased. I also understand the need to maintain reliability and support standards for customers. That said, I am concerned about the size and frequency of the increases in my service.

  My server that was rented over a year ago has been increased recently from $247 to $317, and now this new update brings it further up to $357. That is a very significant increase in a short period of time.

  I also understand that maintaining spare hardware has a real cost, but most newer hardware inventory should come with manufacturer warranty coverage for at least the first 2 to 3 years. Since I have already been renting this server for over a year, I am trying to understand where the ceiling is. Are we going to continue seeing increases like this, or is this now the stabilized rate?

  I value the service, and I understand the business side, but at the same time, this puts existing customers in a difficult position.

  I hope there is something ReliableSite can work out for existing customers, especially those who have been with you for some time, rather than applying pricing that feels like it is moving toward current new-market rates without any loyalty consideration.

  We offered existing customers a path to extending current pricing for 1 year, both this time and last time.

  I’m sorry, but this doesn’t make sense to me. If something were to happen to the servers and hardware components needed to be replaced, I could understand a price increase to cover those additional costs. However, increasing prices for customers who have been loyal to RS for many years without any clear justification is difficult to accept.

  At this point, it feels like the prices are being raised for no valid reason. I haven’t heard any explanation that justifies this increase, and I don’t think it's fair to long-term customers who have continued to support your service.

  Wtf are you reading, then? There's increased maintenance and repair costs from what was budgeted and therefore need to increase the price. That isn't the issue being discussed.

  They get warranties of 1, 3, or 5 years. After that, replacements are expensive, more than they've budgeted for.

  The question is whether the increase is "fair".

  IDK if you are high or something but let me quote from RS email
  "The primary reason for this change is the significant increase in dedicated server hardware costs. Replacement parts, spare systems, RAM, SSDs, and the inventory required to keep customer servers maintainable have become much more expensive than when many older services were originally priced."

  There's no mention of "maintenance and repair costs".

  I'm generally high, I also understand English but you don't.

  Apparently you don't.
  Stop using so you can function normally and understand English.
  Anyway, why are you defending RS? Are you the owner or something?

  I wasn't defending RS, just pointing out that what they said isn't ambiguous at all.

  From what you said above, you think your server has never needed any replacement hardware and so there's no additional costs until this eventually happens on the specific server you're hosted on and then those additional costs will be split amongst the users of that server.

  No, it doesn't work that way and that's ridiculous.
• LEBUserJoe Member

  July 2

  @MrRadic said:

  @concept said:
  I get Ryzen and DDR5 is expensive but the price they are charging is pretty crazy imo.

  What we're paying for RAM and drives is pretty crazy. Even crazier that we have to wait in line to pay those crazy prices.

  He still had a plenty good point to not ignore, those failures aren’t daily or it wasn’t sustainable in the first place, hardware failures are fairly irregular a smaller 10-15% increase this could of been argued. The 50% bump does not cover maintenance it’s purely a hardware premium on what’s pre-existing.

  Thanked by 1OhJohn
• KinderOvO Member

  July 6

  @LEBUserJoe said:

  @MrRadic said:

  @concept said:
  I get Ryzen and DDR5 is expensive but the price they are charging is pretty crazy imo.

  What we're paying for RAM and drives is pretty crazy. Even crazier that we have to wait in line to pay those crazy prices.

  He still had a plenty good point to not ignore, those failures aren’t daily or it wasn’t sustainable in the first place, hardware failures are fairly irregular a smaller 10-15% increase this could of been argued. The 50% bump does not cover maintenance it’s purely a hardware premium on what’s pre-existing.

  Do you recommend any other provider with good prices, support, and hardware quality? I've always had these issues with RS.
• RIYAD Member, Patron Provider

  July 6

  @KinderOvO said: Do you recommend any other provider with good prices, support, and hardware quality? I've always had these issues with RS.

  @TierNet you can try them.

  Thanked by 1Swiftnode
• LEBUserJoe Member

  July 6

  @KinderOvO said:

  @LEBUserJoe said:

  @MrRadic said:

  @concept said:
  I get Ryzen and DDR5 is expensive but the price they are charging is pretty crazy imo.

  What we're paying for RAM and drives is pretty crazy. Even crazier that we have to wait in line to pay those crazy prices.

  He still had a plenty good point to not ignore, those failures aren’t daily or it wasn’t sustainable in the first place, hardware failures are fairly irregular a smaller 10-15% increase this could of been argued. The 50% bump does not cover maintenance it’s purely a hardware premium on what’s pre-existing.

  Do you recommend any other provider with good prices, support, and hardware quality? I've always had these issues with RS.

  I’m maybe not best to ask as I colo more than I rent, for dedicated servers I can only recommend 1gservers.com, but they do lack locations solid servers and support tho very professional always priced me fair.