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The servers have been down for two days.
They promised something, but never delivered—liars and thieves.
VPS is dead
Control panel is dead
Support is dead
Chat is dead
wtf ?
I've dealt with a lot of bad services, but this takes the cake. If there was a competition for who can screw things up the most, you wouldn't just win — you'd be permanently enshrined in the Hall of Fame.
And while Mr. Matteo is out there wholesaling hot air to the masses, plastering '99.9% uptime' all over the front page like it's gospel — guess who's laughing all the way to the bank? Hint: not the poor bastards actually paying for this circus. The rest of us are just here to suffer.
And since we're painting the full picture — here's a little appetizer of genuine reviews from people who actually paid for this circus. The kind they can't scrub, can't buy, and have long since stopped pretending to give a damn about: https://www.trustpilot.com/review/deluxhost.net
@DeluxHost
If you're currently mitigating a DDoS attack, that's understandable. But completely blocking all outbound traffic isn't a great solution, especially for customers hosting websites.
At the very least, consider whitelisting the IP ranges of major CDNs like Cloudflare and Akamai. A huge percentage of legitimate web traffic comes through those networks, and allowing them would keep many customer websites accessible while you deal with the attack.
At least make this change.
@DeluxHost
@DeluxHost one of my servers, not workig , is the ddos attack back again ?!
I've been waiting for a refund for almost a month, but so far I've only heard promises.
Ticket #MET-576480 - Refund
Honestly, at this point I don't think this node is ever getting fixed. It's been dead for weeks, the hardware fault goes back to February by their own admission, and the only thing they've offered me is a move to another node that drops my IP. My stuff is tied to that IP, so for me that's not a migration, it's starting over from scratch.
So what actually happens? Everyone still stuck on that node just gets fed up and leaves. The node "empties out," but not because anything got repaired — people just gave up waiting. And I don't see why the new nodes would go any differently. Fill them with cheap annual prepays, runs okay for a bit, then the same instability, the same silence from support, and the same slow bleed of customers walking away.
If that's the model, moving me to a fresh node fixes nothing. Same cycle, new hardware. Happy to eat my words if they actually repair the thing or migrate me properly with my IP intact, but going by how this ticket's gone, I'm expecting "thanks for the prepay" and not much else.
Months of instability, a promised migration that never came, daily crashes within an hour of every reboot, and no working resolution. Can't recommend.