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Comments
one of the things deluxhost should do is to suspend accounts of those who abuse/disrupt the service by runnign malware ddos, brute force port scan phishing mail botnets etc. pls consider these @DeluxHost
Are we expecting another two weeks of dead servers ?
inb4 the DDoS was coming from within DH all along lol
You guys have your WHMCS/PayPal renewal set way too early. I have a service until August 22nd, 2026 but an invoice was generated and auto paid via PayPal on yesterday June 26, 2026, that's 2 months early! It should maybe be 2 weeks early not 2 months! It's one thing to issue an invoice early but taking the payment 2 months before it is due is crazy!
They're also charging me two months early, but I requested a refund ! They were supposed to fix it, but it seems they're in the best interest of it..
Is there any chance of bringing the server back to life sooner than two weeks ?
When I raised this in a ticket with the "Technical" department (due to something else), the owner (Matteo Martelloni) asked me to create a new ticket with the Sales/Finance department.
Of course, that wasn't possible, because not only are customers only allowed to have one ticket open, but closing the existing (Technical) ticket was also impossible.
In other words, their entire ticket system is as buggy as it gets, making it impossible to request a refund if you have already opened a ticket. By now, the notification and confirmation that there is a ticket system bug dates back to June 18, and there is already some earlier information about the same issue in various topics here on LET.
All eyes of DeluxHost are on mitigating the DDOS attacks, working on the firewall and enjoying soccer with a lot of bottles of beer (most of the time) and thus ignoring all other issues going on.
@DeluxHost I suggest you come up with a new, more believable excuse for your degraded servers, because only idiots who have no clue about the cost and resources required for such an attack ever bought that nonsense about a DDoS attack on a low-end provider. The abnormal heatwave in Europe would be way more plausible. There's just one catch: you'll need to explain why everything fell apart only at your end, while other providers are still working fine. But I'm sure you'll manage to come up with something for that too )
Could you fix clicking on the logo on the Configure page opening the image instead of the front page (which as far as I can see there's no way to do currently)? I did it twice already lol
i think, if in 28 years you haven't learned to stay away from cheaper options - it's on you.. i can only boast 22 years of renting servers though, and i have 9 VPS with DeluxHost, so what do i know?
This crappy company claims 99% uptime, but in reality it's all downtime. Unbelievably garbage service.
The servers are completely dead, yet they're still selling them. Unbelievable cynicism.
What on earth are these piece-of-shit servers actually useful for? Who needs uptime that's one week on, two weeks off? This is an absolute goddamn nightmare
Support has never provided a single reasonable response, and now they're just flat-out ignoring users altogether
What is the logic behind charging for services that, in practice, have not been delivered at all — not for hours, not for days, but for weeks ?
My paid server is down again — and this is constant. Fake uptime, dead hardware still being sold, useless support, weeks of outage. I've never left a Trustpilot review, but this time I have to.
First of all, it depends what service you order, what do you expect when you order a regular service from their site instead of taking one of their LEB/LET services? Just guess, you will have the same issues as those servers are within the same infrastructure. So it doesn't matter how much you pay with DeluxHost. It's even within most businesses that offer LEB/LET offers.
Second, the price doesn't say anything. I know (a side of the specifications and low cost) that there are quite a few businesses around on LEB/LET who are trustworthy and that have not dissapointed many of their customers. Their service even go further than what I have noticed in a month time with DeluxHost.
Sure I don't have to expect any professional service for any of the prices but a few of them really do offer that.
honestly I disagree with this line, I do expect a professional service from any professional offering... I'm not renting a server from my 14yo niece... the price could not matter less
if you advertise a service with certain characteristics, that is what I expect to receive, anything else is false advertisement, plain and simple - and if some company cannot do simple math to put up a sensible pricing they can support, that is neither my problem nor my concern as a consumer
Very well written
Their ticket system is broken and doesn't let you open a new one if an older one exists (it doesn't let you close the older one either).
Does LET have any moderation/admins? I don't want to call this a scam but it's getting there.
It wasn't fixed at the time, and that's not my fault. And again, with emails also containing blank replies and an evergreen status page, I had no clue of that.
Do you mean the Service Status Update banner at the top of the page? The one that states "attacks have been successfully mitigated and the situation is currently under control", and also "no action is required from customers"? Am I (a customer from less than a day, at the time) in charge of being aware of the problems affecting your systems more than you are? Am I also supposed to just accept it and be satisfied with your best-effort approach of yours?
This is where the real problem lies. You should just acknowledge your responsibility for what happened, apologize and not complain about request of refund of a non functioning service from the start. Instead, you keep justifying yourself and expect customers to put up with everything.
If you expect this level of patience and indulgence from your customers, than be clear about it when you advertise your services.
Let me correct what I indicated/meant:
You have the standard service, so the service specifications, and based on that, the quality can be lower. DeluxHost simply adds a extra by creating additional expectations:
These statements contribute to customers being allowed to expect more in terms of service from DeluxHost, which contributes to the fact that it doesn't matter whether you pay €18.00 per year or €18.000.00 per year. They promise things they cannot deliver, with all the consequences that entails.
Legally, you cannot and may not make these statements if you, as a company, cannot meet them. In EU consumer law, this is also known as misleading customers.
Personally, I assume that at such a low price, you shouldn't expect too much. But when I look at DeluxHost's competitors, there are certainly companies active on LET that do indeed provide professional service and quality for next to nothing.
For DeluxHost itself, however, this is no reason to indicate in comments that you shouldn't complain that the service and quality are commensurate with the price, since they themselves created those expectations through their (by now proven) misleading advertisements.
And for Matteo @DeluxHost
Istituto dell'Autodisciplina Pubblicitaria
Translated:
Matteo looks a bit ragged, although he sometimes replies in LET with vigor and fierce optimism, despite the whole clusterfuck of the situation )
Overall, the picture is reflected with Juveler-like precision
I don't think the image is very realistic. It is too negative.There should be a positive status page with green lights spreading optimism and showing the 100% uptime of all systems!
Could you correct this pic to the 100% online status in the control user panel ?
We needs some green lights )
I would never believe that I would ever let a 6.99/year go without a second thought...
Wondering which Sunday this is supposed to be. "Next Sunday" I think? Cause the first Sunday following this reply has passed.
Well, I did receive a completely empty response on the (still open) ticket...
That's impossible, they said they already fixed it!!!