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My vps was always very slow and almost unusable. Once the node was packed full and oversold it really was unusable. However, you won't hear me asking for a refund for such a low price. I didn't expect much from the VPS, but hoped it would be at least somewhat usable; unfortunately, that's not the case.
As an antidote to the sea of complaints, I'm just chiming in to say I've had my DeluxHost VPS for almost a year and it's been rock solid up until now hosting my website and fediverse instance.
Up until these problems starting on the 6th June it's been pretty much rock solid, to the point where I move my wife's small business site to another DeluxHost VPS.
Support tickets are always replied to quickly and helpfully, and updates on issues on the status page always prompt.
Obviously it sucks to be affected by infrastructure issues, but for the amount paid the service is good and they (he?) are certainly trying to provide a good service for customers.
It's worth noting as well that my the node my wife's site is on is still happy and stable, so this certainly not affecting all nodes.
People posting feedback isn't "adding fuel to the fire." It's feedback, something you should be addressing, not dismissing. If there's a fire, it's coming from unresolved issues affecting your own customers, and it’s your responsibility to put it out.
Then act on it. Acknowledging past issues is fine, but it doesn't mean much if the same patterns keep repeating. Instead of carefully wording defensive responses, focus on actually resolving the underlying problems and moving forward.
You're not being "crucified." You're receiving criticism from paying customers based on the service you're providing. That's part of running a business. If handling that feedback is a challenge, then the priority should be fixing the reported issues, not framing it as drama. And if that's not something you can manage, then it raises serious questions about whether you should be operating at all.
my $1/yr black friday server has been offline for 2 weeks, losing PENNIES
Hope your penis will be fine. We will pray for it! 🙏
So what you're doing, is again lighting up the fire over and over again, which makes your customers more angry, more of them come along to share their frustration, and you react to that again.
You can't control your customers. You can control yourself.
And some of them still are unresolved...
If you know how it works, if you are in this business, stand above it. It's there, it will happen, it does happen, it will happen again.
For some reason I feel a bit targetted by your comment because I was complaining on LET just before the real shit began with the network issues. But look at the timeline: I was only coming here to complain after a ticket was there for quite some time and no improvements were made. And then you were defended by others with "what can you expect from a cheap provider"; well, even if I get air for free, I can still complain that it is polluted.
But the main thing: you come in here, and defending yourself with statistics of 98% uptime. I didn't look (and had) monitoring on my VPS for a week, but turned it on 15 minutes ago and had a look on it.
The results:
Don't come in here and point to 98% uptime.
It freezes so hard that even the hardware clock gives up and stops 😆
this shit is down again
It hasn't worked even once for me over these two weeks.
Downtime logs for the past week:
I thought you had no downtime.. but that huge list just took long to load
Since the second half of today, it looks like everything has stabilized (though it's still unclear for how long).
@DeluxHost, Maybe it makes sense to enable IPv4 and open ports? Apparently, they weren't involved in the issues
Today I could to connect my vps via ipv6, v4 is still unavailable.
For my VPS it hasn't changed today. Still IPv4 and v6 completely blocked, ingress and egress (since
14th, 9pm, so more than 5 days now)
Further, the attack strength arriving at my VPS of about 20 to 30 MBit/s has not changed for the last week including today.
Some IPv4 subnet unfortunately still have routing issues, it seems that after a whole day, those subnets haven't been propagated and are unknown for the mass amount of routers. This means none of the IP's within certain subnets can be reached.
IPv6 seem to have been resolved for some VM's, but not all them are working.
Oh yes, you are right! My subnet is completely unannounced. Not even the ASN for my IP. Seems like the routing is really, really broken!
Yep and propagation of those subnets are stuck between 2-3% for 1 day now.
https://bgp.he.net/AS214677#_prefixes
143.20.19.0/24 Private Customer - Visibility = 0% 1/875
31.56.233.0/24 Matteo Martelloni trading as DELUXHOST - Visibility = 0% 2/875
95.135.208.0/24 Matteo Martelloni trading as DELUXHOST - Visibility = 0% 2/875
151.243.213.0/24 Matteo Martelloni trading as DELUXHOST - Visibility = 0% 2/875
162.141.92.0/24 Matteo Martelloni trading as DELUXHOST - Visibility = 0% 2/875
Two week. Nothing happening.
Liars, cheaters.