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So people in the end start complaining because, two weeks later the issues haven't been resolved, DeluxHost is concidered a liar because they toldit would have been resolved 2 weeks later but haven't made the mentioned date.
Look in the past communication between Oct. 2025 en now, and you'll find out there's always something. They had DDOS attacks going on earlier with their previous location, it's not for nothing that they have decided to migrate to another datacenter.
It would be eay more sensible to offer people a choice.
or
Keeping your mouth shut towards your customers, no matter if they behave nasty and give their opinion, isn't a solution and only working against DeluxHost.
Last Active: 3:43PM
I'm very sorry I lost the money. It's a significant amount for me. And the saddest thing about this whole situation is that there was deception and lies all around.
You don't seem to be following the situation.
The problem started on June 6th and lasted for 2 weeks. After that, we all received a letter explaining what happened and what was done to solve the problem. The servers worked for several days and the problem returned. I think that after solving this problem, we will also get an interesting story about what happened. This is all clear without further ado - the problem will be solved, and we will find out the causes of this problem. The only mystery is how many days (or hours) will pass before the next problem appears.
You are missing one step: DeluxHost started a new offer, and then the issues came back again. Usuall it starts with increased CPU Steal and other strange things and then a DDoS like attack follows.
Dear Sir, I sent you a ticket yesterday that my server has a problem and you need to fix the problem. You didn't answer anything, you also made the server completely inaccessible. Isn't the ticket section of the site for communication between the customer and the site? So why don't you give any answer? I mean, since you are giving a one-year server, you shouldn't give the customer an answer? Because he has paid for it?
How about reading all the topics about DeluxHost and earlier comments here? It's the customers own fault purchasing services from a host (the past days) while topics are flooded with messages that contain the ongoing issues.
DeluxHost knows about the issues, those issues are going for almost a month. So... welcome to the club of customers not beïng able to use their VPS's!
Well, if a provider is struggling with known issues affecting the services and doesn't block new purchases, or at least show a disclaimer, it's more a provider's fault than of the customer.
Edit: also, LET is not a place every customer is going to look at.
Actually, it is both; as a consumer, you are obliged to do your own research... especially on LET, where it is not the first time customers have been scammed or where companies have made all kinds of promises they have not kept.
If you see that there are multiple topics about DeluxHost on the first 1 or 2 pages, and especially the last pages of those topics do not exactly stand out for their positivity, you really should scratch your head a few times and consider whether it is even smart to order now.
Sure, DeluxHost has a responsibility too... but if we are realistic and look at the past month, it does not really emerge that they are truly making an effort to prevent more victims from emerging, to reduce the number of complaints and frustrations, etc.
This is new on their site, right?
Yeah, looks like a new one.
This more and more sounds like "Thank you for your attention to this matter"
But this isn't anything new ) the service is totally dead.
Seems like DeluxHost finally stopped sales. All offer nodes and regular VPS show an "Oops, there's a problem... " during ordering. Only plus VPS are available.
Thank you for being fair and stopping sales!
Yep, they did it
Matteo has already sold enough non-working crap to go on a half-year cruise with top-tier mermaids ) He sends his regards to everyone )
When I'm cruising with mermaids I prefer the below-deck tier
It’s honestly hard to tell whether you’re speaking as Delux staff or just another customer. But whichever it is, your accusation simply doesn’t hold up.
If you are Delux staff, then you should be fully aware that I have contacted you multiple times through your official support channels. I provided detailed logs, a full problem description, reproduction steps, and clear expectations. And what did I receive? A couple of vague replies, followed by complete silence. No updates, no explanations, no progress. Do you really consider that a reasonable level of service?
If you’re not staff and just a bystander, then you shouldn’t be shifting blame onto the user without understanding the facts. Please take a moment to read my message history before claiming I’m “not trying to solve the problem.” As a paying customer whose service has been completely disrupted — and whose provider has gone entirely unresponsive — seeking help through public channels is a perfectly legitimate way to protect my rights. Calling this “a warning to other customers” is simply misdirected criticism.
And regarding your comments about “infrastructure under attack” or “firewall rules messing things up”: none of that excuses the lack of communication. Even if such issues exist, the minimum responsibility of a service provider is to inform customers, not disappear and leave them guessing. My issue is not an OS problem — it’s your control panel and API failing entirely. That’s on your infrastructure, not on the user.
I have already shown more patience and goodwill than the situation deserves. I’ve repeatedly attempted to contact support, provided all necessary information, and waited far longer than reasonable. The source of the problem is clear, yet you’re blaming the person who is simply trying to get a broken service fixed. You might want to reconsider whether your criticism is aimed at the right target — and whether it has any legitimacy at all.
If you truly want to discuss responsibility and attitude, start by looking at the facts before making assumptions.
so my VPS has been down since yesterday. I can do a VNC connection to it. I can ping 1.1.1.1 and it works, but I can't attempt any OS updates or anything else. I can't ssh into it from home either.
I haven't had this much downtime from any of my other chickens.
Where are there accusations? Let alone that it implies @Gerrit may be DeluxHost staff (now, that is an accusation).
He only remarks you are not the only one encountering problems with DeluxHost and that it's clear from this and other threads here on LET that posting your issues with this hoster here won't solve the issues for you, but it may prevent others from getting a VPS with them.
You totally missed the points made by @Gerrit - and when you'd have taken the time to read the thread you're replying on you'd quickly notice that @Gerrit is definitely not speaking on behalf of DeluxHost.
VPS comes back, guys
Noo, it is down again.
I wonder what takes so much time to move vps to a stable node?
I even agreed of loosing data and ip change. Still nothing but promises to move ASAP
It might not be a stable node
I'm pretty sure my nickname here isn't DeluxHost is it, not even the footer of my messages contain anything about "DeluxHost". So your assumption about me working for DeluxHost is very wrong.
Read back all the topics about DeluxHost and you'll see/notice, i first gave DeluxHost an attempt to resolve the issues. But after it took way to long i'd started warning people and even increase presure so everyone knows about the situation and complained in public about the services.
DeluxHost is aware of all the issues going on, and meanwhile, more and more people are starting to doubt the situation, the truth, etc. those people who'd like to have their money back can issue a ticket with DeluxHost (which will eventually be ignored or can be delayed up to more than a week). They can open up a dispute with PayPal, the creditcard company etc.
There's no stable node as long as they are under attack. While beïng under attack, it's even impossible to move data from one to another server cause even from their cliënt-area it's nearly impossible to reach the hosts and initiate stuff.
Congrats you’ve been promoted to host rep for delux
I do hope to see some changes soon, I’m not too knowledgeable on this area so Idk what to expect
We're talking about servers you pay 1.5€ per month, what do you expect ?
16gb ram 4 core 9950
Fr tho I’d assume a blanket block on inbound traffic would’ve atleast helped a bit right?
Don't dream too much ha ha
No thanks, even when i'm given a lot of money i wouldn't dare to be a rep.
To be honest? For example, I am very satisfied with Racknerd, and they aren't even that expensive. And that's not even mentioning EthernetServers, which are good too... so the price doesn't really say that much.
And to be even more precise... where Racknerd works with a large team to ensure quality, EthernetServers is a one-man operation, and even he offers better uptime, service and quality.
But expecting these specifications, along with the same service and quality, for €1.50 per month is quite something... it is just that DeluxHost itself advertises that they want to, can, and dare to deliver that service and quality, but in practice it is not feasible, making it misleading towards customers. And misleading customers (consumers) is forbidden in the EU and makes the whole agreement invalid.
Last Active: 10:38AM
Hi Matteo
I stopped reading at the em-dash, someone needs to find an AI with better reading comprehension...
that was a good laugh though accusing Gerrit of being a DH secret agent 😂