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Could you please help check or follow up on ticket #EPG-474852?
It has been pending for 7 days without any update.
Thank you.
Wow, you really know how to choose yourself a provider...
Not sure is it true 100%, because my instance of ColoCrossing not faced with problems like that, any way W-series for DeluxHost works as well, it could be partial issues, which related with server or rack. But in case of DeluxHost it affect most of LET clients.
It's absolutely true. Was the Virtualizor incident
Ok, I believe you, but it not affected 90% of clients, unlike current incident with DeluxHost. And current incident already 4th for the last year, and I'm OK with that, BUT I'm not OK when see 100% SLA on their uptime monitor and when they tell us it's not a real problem or all are fixed two days ago, while 50% of clients can't connect to their servers.
If it didn't happen to you, then it didn't happen at all. But if it did happen to you, suddenly it's "50% of clients".
That's not how it works. We don't know percentage of affected clients in both cases.
Although DeluxHost obviously have a lot of problems right now. And most of them caused by external factor - DDoS. It is outside of hoster control.
There's not that much they can do, and they already doing more than you can expect from a budget hoster.
yea, but you could see feedback on the LET. Did you saw many posts about ColoCrossing down? And how often you cold see it about DelusHost.
Stop this bullshit about budget hoster, lots of hosters here, on LET has the same or cheaper prices. But they works fine, without weeks down times.
One more time, I'm ok with the downtimes, but not ok when hoster try to lie me, it obviously they do.
Under massive DDoS?
It's been two weeks and still no signs of improvement—the VPS is completely dead. Even when it does manage to boot, it freezes almost instantly and reboots. And that's with IPv4 turned off and ports locked down as tightly as possible. This kind of performance isn't worth having even for free—it's just pure pain. I genuinely feel bad for anyone who thinks this is normal just because it's cheap. Chances are, this is going to be the new reality for a long time thanks to the wrecked hardware. The hoster's cynicism and incompetence are next-level—they can't even make a proper status graphic; it's static and manually drawn, not showing the real situation at all
I'd just like to clarify that the situation isn't as dire or desperate as you or others are trying to make it out to be.
The status page is obviously bugged in that regard, but you know, we have slightly more important things to resolve.
Furthermore, it's clear you're acting in bad faith, given that it says the services are degraded, and it's written there as you can read.
The VPS haven't been dead for two weeks without any signs of life, by any means.
Are there any drops? Yes, but nothing that's a prolonged downtime or scam.
We'll fix this just as we've fixed much worse things.
I think we've literally put our face forward every single time there's a problem, admitted our faults, and fixed every single issue. What more could we do?
We learn and move on.
Are there any drops? Yes, but nothing that's a prolonged downtime
Are you seriously claiming that two weeks of total unusability doesn't count as downtime? What kind of rubbish is that?
Not to mention — after every single one of the 50+ daily reboots, the VPS doesn't even start by itself. I have to go into the control panel and hit 'restart' manually each time. And it never helps anyway — even if it boots, it freezes within seconds and stays frozen until the next reboot.
This isn't 'intermittent drops.' This is a dead machine. Stop talking nonsense.
Your reply makes me think one of two things: either someone deliberately killed my VPS, or your support rep is feeding everyone bullshit by pretending the situation is 'a little below normal' — when in reality, my VPS has been totally non-functional for two weeks straight.
That's impressive.
I know the problem of your server, is because you are on our old storage system.
we can try a fix if you want.
Nobody did anything to your server.
Feel the Delux Treatment, its just like my ex wife, she doesn't work, takes all my money, and doesn't talk to me
Personal opinion: don't try to make things less worse by saying it's not that bad. That won't work, and in almost all cases where statistics are used (which you do here) will make people more angry.
As an example: if my car misfires sometimes, I might not even notice it. If one spark plug is gone, I can drive, I most likely want it to be fixed, but I get from A to B. However, if my car randomly stops a couple of times a day, only goes 20 km/h for prolonged times, nobody wants their garage to say "well, it's still driving, we admit there are some things not going well, but it's not as bad as you're saying".
And you're making things worse again; if you consider what is happening now as "it has been worse" you're basically admitting that there is a real base for customers to be unhappy as this being the next thing in a list of incidents.
I'm in exactly the same situation.
Given the current situation, is it possible to migrate my VPS to NVMe Ceph? Or how can you fix this?
Oh, so now NVMe is 'old storage' at your company? That's news to me. What's next — DDR4 is obsolete too?
Care to explain what exactly you consider 'modern' then ? And if my server really is on outdated hardware, why am I still paying full price for a service that hasn't worked in two weeks ?
Or is this just yet another blatant lie in a long line of them ?
It is. My C-series VPS still down, I tried to restart it few times, but it not helped. Even if uptime monitor detect it as live, it still unavailable via ssh and 443 port. Second one E-series jumping up and down. Both VPSs two weeks 100% unusable (read as dead). I can't send traffic to server which up and down every few minutes. It not matter if it's alive in rack and uptime counter continue counting, the server couldn't be used for tasks which was bought for.
Stop writing something like
The VPS haven't been dead for two weeks without any signs of life, by any means.because it's not true. OrThe status page is obviously bugged in that regard, but you know, we have slightly more important things to resolve.. It not a first time when the clients tell you about monitor is showing weather on the Mars.Yes, after a second week of downtime it shows 98+% uptime. It's cheating.
PS Please don't play a dumb with us, just say it's DDOS and we working on that, that's enough. Sometimes publish some info about what you are doing with that, just for we know you trying to solve our problem. Don't be silent and don't try cheating.
Uptime values are the next big joke.
Can finally "technically" use my server. A whopping 12mb/s dl speed with a truly deluxe packet drop rate of 85%
Didnt think it could get worse than it was being on the old hardware.
Is there any hope in sight?
Could you clarify for me: since when exactly did NVMe become an 'old storage system' in your books?
Because I can only think of two possibilities:
You're outright lying in your product descriptions and don't actually use NVMe at all;
You are using NVMe, but it's so heavily used and physically destroyed that it performs worse than a spinning HDD.
Neither option is honest. Both are misleading to paying customers. So I'd appreciate a straight answer — which one is it? False advertising or dead hardware?
Feel the Delux Treatment 😂😂😂
LET really should get a "buyers beware" note somewhere for providers like this..
You certainly have the right to your opinion, and I completely understand it. I simply believe that continuing to add fuel to the fire by certain people spamming us every day, trying to create new drama, doesn't help anyone and won't help us solve the problems that exist, which are clear.
There have been problems in the past, as you probably know, but we've mostly always resolved them. This misadventure will only help us further raise our defenses, if we want to look at it positively, but the blame obviously remains ours for not having prevented this.
I certainly don't think we deserve to be crucified by these people, who will probably disappear once everything is solved and not come back until the next problem, because unfortunately that's how it works.
I think I wrote it well? I talked about the system we used, not about the NVMe
We believe we're always here to provide updates as soon as possible and do our best to resolve the issue. It's simply not easy and takes longer than expected.
I'm not interested in cheating or anything else, that's not our interest or goal. At the end of the process, there will be an email explaining everything, including every single issue encountered. That will be the document we and you are interested in for the SLA.
It would be interesting to hear if you would have said the same thing a few weeks or months ago.
No answer to any of my questions. And we all know what that means — dodging is just another form of lying.
Meanwhile, my VPS is still completely dead — no signs of life at all.
IPv4 is totally gone — it doesn't work at all.
Even when the machine occasionally manages to boot, it freezes within seconds and reboots immediately.
And this has been going on 24/7, non-stop, for two full weeks now.
No connectivity. No stability. No usability. Just an endless loop of freezes and reboots around the clock.
This isn't a service. This is a nightmare. And the fact that you keep avoiding the issue while my server remains completely unusable speaks volumes.